2024 Lincoln Nautilus Hybrid Problems
Owner-reported complaints filed with NHTSA, grouped by component
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What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2024 Lincoln Nautilus Hybrid, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance440.0%
- Electrical220.0%
- Brakes110.0%
- Interior & seats110.0%
- Steering110.0%
- Visibility110.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freeway for no valid reason is a safety problem. This is not a random occurence. It happens every time I drive on I-80 eastbound at location: 41.545369, -93.963420. There is no curve at this location in the road that necessitates any slowing of the car, let alone an abrupt reduction in speed. The dealership found no issues that they could correct and no software updates available.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Message the car sends "Remote features disabled to preserve battery" Your Nautilus has enter Deep Sleep to remedy the problem you much drive it. I drive my lincoln nautilus everyday and I get this message at least once a month. The car has completely died twice, no power, you can't even open the car doors nor trunk with key. You have to take the key apart and put it in a small hole on the door to open the car up. In March 2025 I was in NC for a funeral with my disabled Mom, we check out of the hotel, go to get in the car, completely dead, had to call a tow truck for a jump. August 2025, same thing the car completely died, had to call a tow truck to tow it to Ted Britt Lincoln Chantilly. The car came with a battery and has now had 3 replacement batteries. So a total of 4 batteries have been in this car. They keep saying we updated a module and replaced the battery. This car has a greater issue. I have been to the dealership Ted Britt Lincoln chantilly 7 times this year for this issue. I can’t depend on this car to not go into deep sleep and then not to start. I'm tired of constantly going to the dealership trying to get a loaner Lincoln to inspect the car. I've had to get 7 loaners this year from them. Every time I get a loaner I am stressed out because now I am responsible for the car. They have my insurance information always in case of accident or incident, it's stressful. The only warning comes from the Lincoln App informing you the car is going into deep sleep to preserve the battery. Ted Britt Lincoln Chantilly has now had my Lincoln nautilus for 10 days, and all they can say is what they have been stating every time. "We update a module and replaced the battery" when will they do something different because this updating modules and replacing battery routine is getting old.
The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a grinding sound coming from the vehicle. The vehicle was taken to the dealer. The contact was informed that there was no remedy available for the failure. The contact stated that the diagnostic test information was not provided. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
Seat has easy exit/entry memory function. As soon as the door is unlocked the driver's seat moves forward and the steering wheel moves down to the drive position. Then it is difficult for the driver to get in. An elderly driver with poor balance could fall and get injured trying to get in.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on the wheel, the car will eventually disengage the dynamic cruise control, slow the car, and demand that I take manual control, which involves tapping the brakes. This slowing down of the car and tapping the brakes must occur on the open road while driving which is a hazard if vehicle are following too closely behind me.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .