2002 Lincoln Navigator Owner Complaints

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FUEL GAUGE DID NOT INDICATE THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. IN ADDITION, THE HAZARD LIGHTS FAILED TO ILLUMINATE PROPERLY AND THE SPEED CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND THE FUEL PUMP AND FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.

NHTSA ID

10894146

Incident

Jul 24, 2016

Mileage

128,000 mi

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE DRIVER'S SIDE REAR PASSENGER'S AIR BAG DEPLOYED INDEPENDENTLY WITHOUT WARNING. ALSO, THE CONTACT MENTIONED THAT THERE WAS AN EXPLOSION UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

NHTSA ID

10639044

Incident

Aug 30, 2014

Mileage

160,000 mi

MY 2002 LINCOLN NAVIGATOR EJECTED A SPARK PLUG CAUSING A SUBSTANTIAL REPAIR BILL. *TR

NHTSA ID

10628210

Incident

Aug 22, 2014

Mileage

120,000 mi

I HAD THE SPARK PLUG BLOW OUT OF THE HOLE CAUSED CAR TO RUN ON LESS COMPRESSION AND IT IS VERY COSTLY TO FIX MECHANIC INFORMED THIS VEHICLE IS KNOWN FOR THIS. *TR

NHTSA ID

10445192

Incident

Jan 7, 2011

Mileage

160,000 mi

ON 12/03/11 WHEN MY HUSBAND STARTED OUR 2002 LINCOLN NAVIGATOR A LOUD BANG HAPPENED, MY SEAT BELT TIGHTENED ACROSS MY CHEST SO TIGHT IT HURT AND I COULDN'T BREATHE, THE CAR STARTED SMOKING SO BAD THAT MY OLDEST DAUGHTER JUMPED OUT OF THE TRUCK BECAUSE IT SCARED HER SO BAD. THE SEAT BELT WAS SO TIGHT IT WOULDN'T COME OFF AT FIRST WHICH SCARED ME BECAUSE THE SMOKE WAS BY THE SIDE OF MY HEAD! NOW THE SEAT BELT WON'T WORK AND I DON'T WANT TO USE MY CAR WITHOUT IT. IN THE PAST YEAR, 2011, MY TRUCK KEEPS BLOWING FUSES ON THE AUTOMATIC LIGHTS AND AIR BAG FOR THE PASSENGER SIDE. I KEEP REPLACING THE FUSE BUT THEY ONLY LAST ABOUT A WEEK AND THEN THEY BLOW OUT. ONCE THE FUSE IS REPLACED THE AUTOMATIC LIGHTS WORK, THE AIRBAG LIGHT GOES OFF. BUT, NO SOONER DO I CHANGE IT, IT BLOWS AGAIN. SO, I HAVEN'T REPLACED IT. IN FEBRUARY I HAVE TO GO FOR EMISSIONS AND I WON'T PASS WITH THIS LIGHT ON. IN THE LAST 6 MONTHS, MY BRIGHT LIGHTS HAVE TURNED ON BY THEMSELVES. I THOUGHT IT ONLY HAPPENED WHEN WE USE THE TURN SIGNALS, BUT MY HUSBAND TOLD ME IT DOES IT ALL THE TIME. I DIDN'T BELIEVE HIM UNTIL THREE DAYS AGO WHEN I HIT A BUMP AND THEY WENT ON. THEN, YESTERDAY I WAS SITTING IN OUR RUNNING, PARKED CAR AND THE BRIGHTS JUST TURNED ON WHILE THE CAR WAS ON AND NOT MOVING. THAT REALLY SCARED ME. WHAT KIND OF ELECTRICAL PROBLEMS DOES THIS VEHICLE HAVE? I HAVE DONE THE ONE RECALL ON MY TRUCK FOR ENGINE FIRE. ARE THERE MORE RECALLS I SHOULD KNOW ABOUT? *TR

NHTSA ID

10438466

Incident

Dec 3, 2011

Mileage

150,000 mi

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT WAS DRIVING 50 MPH WHEN THE SIDE IMPACT AIR BAG DEPLOYED WITHOUT WARNING. AS A RESULT, THE CONTACT SUSTAINED AN INJURY TO THE EAR DRUM. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS BUT THE DEALER WAS UNABLE TO DETERMINE WHY THE AIR BAGS HAD DEPLOYED WITHOUT THE VEHICLE BEING INVOLVED IN A CRASH. THE CONTACT CALLED THE MANUFACTURER AND THE MANUFACTURER SENT A SPECIALIST TO INSPECT THE VEHICLE. THE SPECIALIST ADVISED THAT A FAULTY COMPONENT IN THE AIR BAG CAUSED THE DEPLOYMENT. THE MANUFACTURER STATED THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE FOR THE REPAIR. THE CONTACT STATED VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ID

10425095

Incident

Aug 31, 2011

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED THE AIR BAG DEPLOYED IMMEDIATELY AFTER THE VEHICLE WAS TURNED ON. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT EITHER SOMETHING WAS PLACED UNDER THE SEAT OR THE SEAT COVER WAS WORN EXCESSIVELY. THE AIR BAG DEPLOYED FROM UNDER THE SEAT. THE CONTACTS LEFT ARM WAS SEVERELY INJURED. THE MANUFACTURER STATED THE AIR BAGS ARE NOT COVERED BY THE WARRANTY. THE AIR BAGS WERE NOT REPLACED. THE VIN WAS REJECTED FROM THE SYSTEM. THE FAILURE AND CURRENT MILEAGE WAS 180,000.

NHTSA ID

10412104

Incident

Jul 1, 2011

Mileage

180,000 mi

I THINK THIS IS A COMMON TACTIC BY FORD AND THE JUSTICE DEPARTMENT SHOULD LOOK INTO IT. I LEASED A NEW 2002 NAVIGATOR AND HAD A SIMILAR SITUATION. ON A ROAD TRIP IN 2004 WITH 32000 MILES, THE ENGINE SEIZED. THE DEALER CLAIMED THERE WAS SLUDGE IN THE ENGINE AND FORD WOULD NOT HONOR THE WARRANTY. APPARENTLY, THE LEASE INCLUDED FREE OIL CHANGES AT THE DEALER, WHICH I WAS NOT AWARE OF. I PRODUCED ALL OF THE RECEIPTS TO SHOW THAT I HAD THE OIL CHANGED EVERY 3000 MILES (MORE FREQUENTLY THAN REQUIRED) BUT WAS TOLD IT WAS IRRELEVANT SINCE I DIDN'T HAVE THE DEALER DO THE OIL CHANGES. I WAS TOLD THE ENGINE REPLACEMENT WOULD COST $12,000. THE FORD DEALER WAS SO UPSET BY THIS HE OFFERED TO DO IT FOR COST, ABOUT $4500, BUT I JUST WALKED AWAY, EVEN THOUGH THEY SUED AND PUT A $15,000 BLOT ON MY CREDIT RATING.THIS WAS MY THIRD NAVIGATOR LEASE, INCLUDING A 1998 AND 2000 MODEL BEFORE THIS. I PAID TOP DOLLAR FOR THEIR MOST EXPENSIVE VEHICLE AND THIS IS HOW THEY TREAT GOOD CUSTOMERS. NOT TO MENTION BEING STRANDED IN THE DESERT WITH MY WIFE AND FIVE KIDS. I WILL NEVER BUY ANOTHER FORD AGAIN. ONE LAST POINT - I HAD JUST HAD THE OIL CHANGED BEFORE I LEFT AND HAD LESS THAN 1000 MILES ON THE CAR WHEN IT BROKE DOWN. I CHECKED THE OIL AND IT WAS MORE THAN 1/2 QUART DOWN. CLEARLY THE CAR WAS USING OIL AT JUST 32000 MILES. FUNNY THING IS, I HAVE A 97 EXPLORER WITH ROUGHLY THE SAME ENGINE, AND IT FINALLY THREW A ROD AT 250,000 MILES OF EXCELLENT SERVICE. *TR

NHTSA ID

10404430

Incident

Jul 3, 2004

Mileage

32,000 mi

TL*THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED WAS PUT OUT BY A DEALER. THE MANUFACTURER WAS CONTACTED AND STATED A WRITTEN REPORT OF THE INCIDENT WOULD BE PROVIDED WITHIN FIFTEEN DAYS. THE CONTACT WAS INFORMED BY THE MANUFACTURER'S WEBSITE THAT HER VEHICLE WAS INCLUDED IN A RECALL (NHTSA CAMPAIGN ID NUMBER: 05V388000 COMPONENT: VEHICLE SPEED CONTROL). THE MANUFACTURER DID NOT CONFIRM THAT INFORMATION. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

NHTSA ID

10373278

Incident

Dec 23, 2010

Mileage

80,000 mi

MY 2002 LINCOLN NAVIGATOR CAUGHT FIRE, THE ENTIRE ENGINE AND FRONT HALF OF THE CAR IS CHARRED AND THE INTERIOR HAS SIGNIFICANT BURN DAMAGE, IT ALMOST SET FIRE TO OUR HOME. *TR

NHTSA ID

10334517

Incident

Jun 3, 2010

Mileage

102,000 mi

FUSE/RELAY FUSES GET BURNED ONCE EVERY TWO DAYS THE SUV TURNS OFF WHILE IN MOTION. ALMOST CAUSED AN ACCIDENT IN A HEAVY TRAFFIC INTERSECTION. HAS HAPPENED FOR 5-6 TIMES. TOOK THE SUV TO AN ELECTRICIAN FOUND NO PROBLEM, CALLED FORD DEALER APPOINTMENT IN TWO WEEKS. *TR

NHTSA ID

10326551

Incident

Apr 2, 2010

Mileage

88,133 mi

LEAKY WINSHIELD CAUSING FAULTY WIREING AND CAR SHUTTING OFF WHILE MOVING WIPERS STOP WORKING AMONG OTHER THINGS FORD NOES OF THIS ISSUE AND IS NOT DOING ANTHING TO FIX ISSUE THIS IS A SAFTY ISSUE AS IT COULD CAUSE A FIRE OR EVEN LOSS OF CONTROL OF VEHICLE WHILE DRIVING AS IT SHUTS OFF SPERATICALLY AND SOMETIMES WONT RESTART

NHTSA ID

10322932

Incident

Mar 30, 2010

Mileage

141,000 mi

WATER LEAKAGE AND ELECTRICAL PROBLEM. *TR

NHTSA ID

10314463

Incident

Feb 23, 2009

Mileage

90,000 mi

I HAVE A WATER LEAKAGE AND IT IS AFFECTING THE ELECTRONICS OF THE CAR..WHEN IT RAINS, ELECTRICAL PROBLEM OCCURS..SOMETIMES THE CAR WILL SHIFT TO 4 WHEEL DRIVE AND THE HEATER WILL GO ON AND OFF, THE RADIO STOP WORKING, ELECTRONIC DOOR LOCK WILL NOT OPEN..ACCELERATION AND OVERDRIVE GOES ON..BATTERY WILL GO DEAD... *TR

NHTSA ID

10314457

Incident

Feb 24, 2010

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING 65 MPH THE VEHICLE SPEED CRUISE CONTROL WOULD NOT ACTIVATE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC, AND HE WAS INFORMED THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 115144.

NHTSA ID

10289631

Incident

Oct 11, 2009

Mileage

115,144 mi

2002 LINCOLN NAVIGATOR CAUGHT FIRE WHILE PARKED IN MY DRIVEWAY AND BURNT TO THE GROUND. *TR

NHTSA ID

10251081

Incident

Nov 24, 2008

Mileage

90,000 mi

TL*THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING 45 MPH, THE CONTACT PROCEEDED THROUGH A TRAFFIC LIGHT AND CRASHED INTO ANOTHER VEHICLE. THE REAR OF THE VEHICLE WAS LIFTED FROM THE GROUND. THE CONTACT SUSTAINED INJURIES TO THE FACE, SHOULDERS, LOWER BACK, CHEST, AND NECK. NEITHER OF THE AIR BAGS DEPLOYED IN THE VEHICLE. THE CONTACT WAS THROWN INTO THE STEERING WHEEL SO HARD THAT THE SEAT BELT SNAPPED FROM THE IMPACT. THE DRIVER OF THE OTHER VEHICLE WAS PRONOUNCED DEAD AT THE SCENE, BUT WAS ABLE TO BE REVIVED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 82,500.

NHTSA ID

10245702

Incident

Jul 27, 2008

Mileage

82,500 mi

TL*THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. WHILE DRIVING 2 MPH IN REVERSE, THE DRIVER'S SIDE AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS OR CRASH. THE DRIVER SUSTAINED A BRUISED ARM, BUT WAS ABLE TO DRIVE TO THE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF DEPLOYMENT. NO REPAIRS WERE MADE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 89,746.

NHTSA ID

10219938

Incident

Feb 12, 2008

Mileage

89,746 mi

TL*THE CONTACT OWNS A 2002 LINCOLN NAVIGATOR. THE CONTACT STATED THAT A FIRE ORIGINATED IN THE ENGINE COMPARTMENT WITHOUT WARNING. THE VEHICLE WAS DESTROYED. THE LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CONTACT'S GARAGE SUSTAINED FIRE. HIS HOME WAS SLIGHTLY DAMAGED DUE TO SMOKE AND WATER. HIS OTHER VEHICLE WAS ALSO DAMAGED BY THE FIRE. A POLICE REPORT WAS FILED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 80,000.

NHTSA ID

10198618

Incident

Aug 4, 2007

Mileage

80,000 mi

ON 6/26/2007 AROUND 3:00PM, MY YEAR 2002 LINCOLN NAVIGATOR CAUGHT ON FIRE BY ITSELF IN THE PARKING LOT. THE CAR IS CURRENTLY UNDER INSPECTION BY THE DEALER. *TR

NHTSA ID

10195179

Incident

Jun 26, 2007

DT*: THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY 75 MPH THE DRIVER'S SIDE TIE ROD SNAPPED. AS A RESULT, THE VEHICLE SHOOK AND THE CONTACT LOST CONTROL OF THE STEERING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DETERMINED THE DRIVER AND PASSENGER SIDE TIE RODS NEEDED TO BE REPLACED. UPDATED 10/17/2006 - THE PASSENGER'S SIDE TIE ROD WAS LOOSE. *NM

NHTSA ID

10165502

Incident

Aug 13, 2006

Mileage

70,000 mi

TRANSMISSION COMPLETELY WENT OUT AT 56,000 MILES- COST ME $ 4,000.00 FUEL PUMP WENT OUT AT 76,000 MILES- COST $ 800/ ELECTRICAL AND RELAY PROBLEMS ENGINE SPARK PLUGS FELL OUT OF ENGINE CURRENTLY IN DEALERSHIP REPLACING ENGINE 81,000 MILES- COST OVER $ 4,000. *NM

NHTSA ID

10156836

Incident

Nov 16, 2004

Mileage

56,641 mi

USED CAR PURCHASED WITH NEW CAR WARRANTY (36000 MILES). CAR INSPECTED AFTER PURCHASE BY LINCOLN DEALER, BUT 4000 MILES LATER ENGINE SEIZED. SLUDGE WAS FOUND TO BE IN ENGINE. NO WARNING OF ENGINE SHUT-DOWN PRIOR TO SEIZURE. FORD DENIES WARRANTY CLAIM DUE TO SLUDGE IN ENGINE DESPITE PROOF OF VEHICLE BEING SERVICED BY PRIOR OWNER. *AK

NHTSA ID

10106232

Incident

Nov 20, 2004

Mileage

40,000 mi

I WON A 2002 LINCOLN NAVIGATOR ON AN EBAY AUCTION AND PAID $19,000 FOR THE VEHICLE VIA DIRECT WIRE TRANSFER THROUGH MY BANK. THE LINCOLN NAVIGATOR ADVERTISEMENT REPRESENTED THE VEHICLE AS "LIKE NEW IN EVERY WAY", "OUR MECHANICS HAVE INSPECTED THIS TRUCK AND FOUND EVERYTHING TO BE IN EXCELLENT WORKING CONDITION" & "OPTIONS: DRIVER & PASSENGER AIRBAGS". THE VEHICLE IS IN POOR CONDITION. THE AIRBAGS WERE DEPLOYED AND NOT REPLACED. RADIATOR HAS TWO HOLES IN IT, THE MANUFACTURER WARRANTY IS VOIDED, KEYLESS REMOTE MISSING, CD MAGAZINE MISSING, OWNERS MANUAL MISSING, FLOOR MATS DO NOT MATCH, NUMEROUS SCRATCHES, DINGS & NICKS. I WAS TOLD IT HAD CLIMATE CONTROLLED SEATS AND IT DOES NOT. I WAS ALSO TOLD THAT THE SELLER IS A PRIVATE PARTY. UNFORTUNATELY HE IS A DEALER THUS I WILL HAVE TO PAY SALES TAX OF $1,064. I HAVE CORRESPONDED WITH THE SELLER VIA EMAIL AND TELEPHONE NUMEROUS TIMES. I HAVE ASKED HIM TO BUY THE VEHICLE BACK FROM ME OR PAY FOR THE REPAIRS AND HE SAYS THAT HE DOES NOT HAVE THE MONEY. ALL-IN-ALL THE SELLER'S MISREPRESENTATION OF THIS VEHICLE WILL COST ME $8,647. *AK

NHTSA ID

10091302

Incident

Sep 10, 2004

Mileage

34,219 mi

THE VEHICLE DISPLAYED POOR PERFORMANCE, CONSUMER WAS INFORMED THE MAKE AND MODEL WAS UNDER INVESTIGATION FOR THE TIE ROD ENDS WHICH MAY HAVE CAUSED THE VEHICLE TO ACT POORLY. *DT *JB

NHTSA ID

786377

Incident

Dec 2, 2002