2004 Lincoln Navigator Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2004 Lincoln Navigator, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Suspension2420.5%
- Airbags1311.1%
- Electrical1210.3%
- Body & structure108.5%
- Engine108.5%
- Brakes76.0%
- Visibility65.1%
- Interior & seats65.1%
- Exterior lighting65.1%
- Other / unspecified65.1%
- Steering54.3%
- Driver assistance43.4%
- Powertrain (other)32.6%
- Seat belts32.6%
- Fuel system10.9%
- Transmission10.9%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE REAR AIR SUSPENSION HAD FAILED CAUSING THE REAR END TO BOUNCE UP AND DOWN AND WHILE DRIVING A CLANKING NOISE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT SUSPENSION ARM WAS NEEDED TO BE REPLACED AND THE REAR SUSPENSION AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
I LET MY DRIVER GLASS UP IN DOWN MY GLASS HAVE CRACKED BADLY SOMETHING GONE ON
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
AIRBAGS FOR NOW COMPLETELY SO DOES THE AIR COMPRESSOR CARS WITHOUT AIRBAGS WENT OUT BRAKES WENT OUT RADIATOR WENT OUT COMPLETELY THE CAR IS FALLING APART
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
FORD HAS FAILED TO INSTALL INSULATION ON THE UNDERSIDE OF THE LINCOLN NAVIGATOR HOOD THEREFORE THE HEAT HAS CAUSED THE HOOD PAINT AND CLEAR COAT TO BUBBLE AND PEEL. MY HOOD HAS AS MANY SPOTS ON IT AS A HORMONAL TEENAGE BOY HAS ON HIS FACE. THIS ISSUE HAS CAUSED INJURY TO THE VALUE OF MY CAR AND MY PRIDE IN OWNING THIS VEHICLE. MANY LAWSUITS HAVE BEEN FILED AND SUCCESSFULLY WON THROUGH SEVERAL STATES, A NATIONWIDE RECALL NEEDS TO HAPPEN FOR THIS ISSUE. *TR
THE SUN ROOF LEAKS, TAIL GATE DOES NOT WORK PROPERLY, AND RUNNING BOARD DON'T WORK PROPERLY AS WELL AND THE MY LOCAL FOR CANNOT FIND A PROBLEM:( *TR
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
FOR THE PAST 6-8 MONTHS MY VEHICLE HAS SPORADICALLY STALLED/STOPPED FOR NO APPARENT REASON. WHEN IT STOPS LIKE THIS IT CAN OCCUR ON THE HIGHWAY OR SURFACE STREETS WITHOUT NOTICE. I HAVE TAKEN IT TO THE LINCOLN DEALER TWO TIMES WITH THE LAST TIME BEING TOLD IT WAS A TRANSMISSION PROBLEM, WHICH I WAS SKEPTICAL, BECAUSE OF NO PREVIOUS PROBLEMS. I HAVE REQUESTED ASSISTANCE FROM FORD MOTOR WHO ESSENTIALLY DISMISSED WITHOUT ANY LIABILITY DUE TO THE CAR BEING OUT OF WARRANTY. I AM REQUESTING YOUR ASSISTANCE BEFORE THERE IS ANY INJURY, ACCIDENT OR FATALITY. I HAVE THE E-MAIL CORRESPONDENCE WITH FORD. *TR
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
DUCK THIS THIS IS SUPPOSE TO BE A LUXURY SUV FOR MY AND MY 4 CHILDREN. I SHOULDN'T HAVE THESE MANY PROBLEMS CONSIDERING THE PRICE I PAID HELLO..... MY DAD IS A MECHANIC FOR TOYOTA AND NOW I UNDERSTAND WHY HE ONLY BUYS TOYOTAS TO.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
REAR WINDOW EXPLODED SHATTERING THE GLASS COMPLETELY. OCCURRED ONCE THE ENGINE WAS OFF WHILE PARKED.
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
SIT RIPET
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
AIRBAGS FOR NOW COMPLETELY SO DOES THE AIR COMPRESSOR CARS WITHOUT AIRBAGS WENT OUT BRAKES WENT OUT RADIATOR WENT OUT COMPLETELY THE CAR IS FALLING APART
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT HE REPAIRED THE 4 WHEEL DRIVE ACTUATOR HIMSELF. THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 163,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
THE VEHICLE ENGAGED IN INVOLUNTARY ACCELERATION (IN REVERSE) FROM STATIONARY POSITION RIGHT AFTER SHIFTING GEARS FROM PARKING 'P' TO REVERSE 'R' AND DISENGAGING THE PARKING BRAKE. THE BRAKES WERE BEING APPLIED DURING THIS GEAR CHANGE. THE CAR STARTED MOVING IN REVERSE AS SOON AS THE DRIVER LET OFF THE BRAKES. THE DRIVER THEN REAPPLIED THE BRAKES BUT THE VEHICLE ACCELERATED INSTEAD OF BREAKING. MORE PRESSURE WAS APPLIED TO THE BRAKES BUT THAT INCREASED THE SPEED INSTEAD OF REDUCING IT. THE VEHICLE ACCELERATED FROM 0 MPH TO APPROXIMATELY 50 MPH AND TRAVELED ABOUT 100 FEET IN REVERSE. THE DRIVER WAS MANEUVERING THE VEHICLE WITH THE STEERING WHEEL WHILE SIMULTANEOUSLY APPLYING PRESSURE TO THE BREAKS. THE DRIVER MANAGED TO STEER THE VEHICLE UP A SMALL GRASSY HILL OF ABOUT 15 DEGREES IN SLOPE UNTIL THE VEHICLE HIT A RESIDENTIAL CONCRETE WALL WITH THE BACK OF THE VEHICLE. AT THE MOMENT OF IMPACT, THE VEHICLE BOUNCED BACK AND THE ACCELERATION DISAPPEARED WITH THE ENGINE STILL ON. THE VEHICLE THEN SLOWLY ROLLED DOWN THE HILL UNTIL IT HIT A PARKED CAR. AT THAT MOMENT, THE CAR STOPPED AND REMAINED STATIONARY. THE ENGINE WAS THEN TURNED OFF. THE IMPACT CAUSED DAMAGE TO THE BACK OF THE VEHICLE AND TO THE RESIDENTIAL CONCRETE WALL. THE DRIVER'S SEAT WAS ALSO DAMAGED. IT BECAME LOOSE WITH THE IMPACT AND WAS EJECTED BACKWARDS TOWARDS THE BACK SEAT WITH THE DRIVER STILL ON IT. THERE WERE NO PHYSICAL INJURIES TO THE OCCUPANTS OTHER THAN WHIPLASH. A FIRMWARE DEFECT OF THE ELECTRONIC THROTTLE SYSTEM IS SUSPECTED.
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO ACCELERATE. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT HE REPAIRED THE 4 WHEEL DRIVE ACTUATOR HIMSELF. THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 163,000.
SHIFTER ASSEMBLY BREAKS AND MAKES IT IMPOSSIBLE TO REMOVE THE KEY FROM THE VEHICLE WHICH COULD RESULT IN THEFT. POWER LIFTGATE WILL NOT WORK CORRECTLY WHICH COULD CAUSE IT TO CLOSE ON TOP IF YOU. DRIVERS SIDE POWER RUNNING BOARDS ARE FAULTY AND BECOME A TRIP HAZARD. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
SIT RIPET
WHILE DRIVING NORTH ON AR HWY 9 A FEW MILES SOUTH OF MALVERN, ARKANSAS WITH MY WIFE IN THE FRONT PASSENGER SEAT AND MY SON IN THE SECOND ROW DIRECTLY BEHIND ME, A LOUD BANG OCCURRED. IN THE NEXT MOMENTS I REALIZED THE SIDE CURTAIN AIR BAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE, A SMELL LIKE FIREWORKS BECAME IMMEDIATELY APPARENT, AND THE DRIVER'S SIDE SUN VISOR WAS DESTROYED AND HANGING DOWN DIRECTLY IN FRONT OF ME AT AN ANGLE. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND STAY IN MY LANE OF THE TWO-LANE HIGHWAY AND SLOWED DOWN. AFTER SHORTLY REALIZING WHAT HAPPENED, I LOOKED FOR A PLACE TO PULL OVER, DID SO, AND TOOK MY POCKET KNIFE AND CUT AWAY THE SIDE CURTAIN AIRBAGS TO BE ABLE TO SEE OUT OF THE SIDE WINDOWS AND CONTINUE OUR TRIP NORTH. I FOUND THE DRIVER'S VISOR VANITY MIRROR HAD SHATTERED IN PIECES IN MY LAP AND ON THE FLOOR, ALONG WITH OTHER PARTS FROM THE VISOR WHICH NOW HUNG DOWN AT A STEEP ANGLE. BOTH THE DRIVER'S SIDE AND PASSENGER SIDE FRONT SEAT BELTS WERE DAMAGED, AND THE DRIVER'S SEAT BELT UPPER ANCHOR WOULD NO LONGER STAY LOCKED IN POSITION, SAGGING TO ITS LOWEST POSITION BY GRAVITY. LATER THAT DAY I DISCOVERED THAT THE MAP LIGHTS AND PASSENGER SIDE VISOR VANITY MIRROR LIGHT NO LONGER WORKED. I TOOK THE CAR TO THE LOCAL FORD DEALER NEAR WHERE I WAS STAYING, WHO TOLD ME THAT IT (AIR BAG SYSTEM) WAS NO LONGER COVERED BY WARRANTY. I THEN MADE AN APPOINTMENT WITH MY HOMETOWN DEALER TO FURTHER RESOLVE THE ISSUE, AND ALSO INSTIGATED A CASE WITH THE LINCOLN CUSTOMER RELATIONSHIP CENTER TO SEE IF THEY WOULD HELP. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE THE VEHICLE WAS STATIONARY, STRONG FUMES ENTERED INTO THE CABIN OF THE VEHICLE. IN ADDITION, FUEL LEAKED ONTO THE GROUND WHEN THE FUEL TANK WAS BEING FILLED. SANDERSON FORD IN GLENDALE, ARIZONA WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PLASTIC PIECE THAT THE FILLER HOSE WAS CONNECTED TO HAD FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
WHILE DRIVING 35 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER NOTICED THAT FLUID WAS LEAKING FROM UNDERNEATH THE VEHICLE WHICH WAS WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE COMPRESSOR NEEDED TO BE REPLACED. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .