RoadVitals

1998 Mack CX

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Jun 3, 2003
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 1998 Mack CX. 2 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 26 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
03V201000

SUSPENSION:FRONT:HUB

Jun 3, 2003
998 units potentially affected
The defect: ON CERTAIN HEAVYTRUCKS EQUIPPED WITH TRUCK HUB UNITS MANUFACTURED BY SKF EXCLUSIVELY FOR USE ON ARVINMERITOR'S FF98X SERIES NON-DRIVE STEER AXLES, THE HUB UNIT BEARINGS CAN WEAR PREMATURELY.
The risk: SEIZURE OF THE BEARINGS CAN CAUSE WHEEL SEPARATION OR WHEEL END FIRE.
The remedy: DEALERS WILL REPLACE ALL FRONT AXLE HUBS. OWNER NOTIFICATION BEGAN ON OACTOBER 14, 2003. CUSTOMERS WILL BE INFORMED OF PARTS AVAILABILITY BY OCTOBER 3, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MACK AT 610-709-3337.
MACK TRUCKS, INCORPORATEDManufacturer number SC280View on NHTSA.gov
00V024000

EXTERIOR LIGHTING:HEADLIGHTS

Jan 31, 2000
709 units potentially affected
The defect: VEHICLE DESCRIPTION: CERTAIN HEAVY DUTY TRUCKS FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE HEADLAMP ASSEMBLIES HAVE THE BULB IDENTIFICATION FOR THE LOW AND HIGH BEAM REVERSED ON THE FRONT LENS.
The risk: THE HEADLIGHT ASSEMBLIES DO NOT MEET THE REQUIREMENTS OF THE STANDARD.
The remedy: OWNERS WILL BE PROVIDED WITH A CORRECT LABEL, ALONG WITH INSTALLATION INSTRUCTIONS.
MACK TRUCKS, INCORPORATEDManufacturer number SCO258View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE02094ClosedPreliminary Evaluation

INTEGRAL HUB AND BEARING ASSEMBLY

Opened Dec 11, 2002
Closed May 30, 2003

THE COMPANIES INVOLVED IN THIS MATTER ARE: SKF (HUB MFR), ARVINMERITOR (FRONT AXLE MFR), AND MACK (MANUFACTURER OF CLASS VIIITRACTOR/TRUCKS).SKF IDENTIFIED MANUFACTURING DEFECTS FOR SPECIFIC BUILD DATES ON FRONT AXLE HUB AND BEARINGS (WHEEL BEARINGS) SUPPLIED TO ARVINMERITOR.AS A RESULT, ARVINMERITOR NOTIFIED MACK OF AXLES SUPPLIED WITH POSSIBLE DEFECTIVE FRONT HUB ASSEMBLIES.AS A RESULT OF THAT NOTIFICATION, 998 TRUCKS ARE BEING RECALLED BY MACK FOR DEFECTIVE FRONT AXLE WHEEL BEARINGS WHICH MAY FAIL IN SUCH A WAY THAT A WHEEL SEPARATION OR WHEEL BEARING FIRE OCCURS.SEE ATTACHED SUMMARY REPORT FOR ADDITIONAL DETAILS.

SUSPENSION:FRONT:HUBLed to recall 03V201000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

M-811-001

EQUIPMENT:ELECTRICAL; STRUCTURE; STRUCTURE:INTERIOR PANELS:DOOR

2009 Document reformatted to be published as a TSB in Impact. Day cab Conversion Closure Panel

KC-750

ENGINE AND ENGINE COOLING

US10 Emission Engines - Diagnostic Trouble Code ( DTC ) SPN 1231 FMI 9 Troubleshooting.

KC-745

POWER TRAIN

Automated Manual Transmission ( AMT ) I-Shift / mDRIVE - Ribbon Harness Replacement - Speed Sensor Bolts, Possible Fault Codes P1058 - 21 Or MID 130 PID 161 FMI 1

KC-2112

ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; POWER TRAIN

Programming Failure - Chassis With Cummins Engine And An Allison Transmission

KC-2143

VEHICLE SPEED CONTROL

(Back Office) - Cruise Control Inoperative After Updating Software VECU5 Without ESP Package (UESP).

KC-2131

ENGINE AND ENGINE COOLING

USE FOR NEW VEHICLES (US21+OBD22 Emissions) - Intermittent Diagnostic Trouble Codes U02A3, U029D, U029E

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack CX by model year
YearComplaintsRecallsInvestigationsIssue Index
2007030—
2006020—
2005150—
2004050—
20030100—
2002070—
2001051—
2000060—
1999071—
1998Viewing021—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.