RoadVitals

2002 Mack Mr

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
0
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Jan 20, 2012
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains no NHTSA owner-reported complaints for the 2002 Mack Mr. 4 safety recalls have been issued covering this model year; and 31 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
12V017000

SUSPENSION:FRONT

Jan 20, 2012
8,333 units potentially affected
The defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2002-2005 MR AND LE HEAVY TRUCKS, MANUFACTURED FROM FEBRUARY 1, 2002, THROUGH DECEMBER 22, 2004. OVER TIME, THE VEHICLE’S LOAD MAY RESULT IN FATIGUE CRACKS OF THE FRONT AXLE BEAM. THESE CRACKS CAN PROPAGATE AND RESULT IN COMPLETE FRACTURE OF THE AXLE BEAM.
The risk: IF COMPLETE FRACTURE OCCURS, THE DRIVER MAY LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH.
The remedy: THIS RECALL RELATES TO PREVIOUS RECALLS 09V-240 AND 10V-069. ANALYSIS OF THESE RECALLS HAS SHOWN THAT AFTER THE RECEIVING THE REMEDIES, THE AXLES MAY STILL CRACK. AS SUCH, MACK TRUCKS WILL REPLACE THE AFFECTED AXLES ON ANY MR AND LE MODELS CONFIGURED AS FRONT-LOADER OR SIDE-LOADER REFUSE TRUCKS. AXLES ON ALL OTHER MR AND LE MODELS WILL RECEIVE A MAG-PARTICLE INSPECTION AND MACK WILL REPLACE ANY AFFECTED AXLE BEAMS FREE OF CHARGE. THE SAFETY RECALL BEGAN iIN JULY 2012. OWNERS MAY CONTACT MACK TRUCKS AT 1-800-866-1177.
MACK TRUCKS, INCManufacturer number SC0361View on NHTSA.gov
10V069000

POWER TRAIN:AXLE ASSEMBLY

Mar 3, 2010
15,490 units potentially affected
The defect: MACK TRUCKS IS RECALLING CERTAIN MODEL YEAR 2002 THROUGH 2004 CL, CV, LE, MR, RB, RD, AND MODEL YEAR 2003 THROUGH 2004 DM HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 1, 2002 THROUGH SEPTEMBER 30, 2003, EQUIPPED WITH AXLE BEAMS MANUFACTURED BY BHARAT FORGE. THE AXLE BEAM MAY HAVE TRANSVERSE SHEAR LINES ON THE BOTTOM OF THE AXLE FROM THE TRIMMING PROCESS.
The risk: THESE LINES, IF PRESENT, CAN PROMOTE INITIATION OF CRACKS, WHICH OVER TIME MAY POSSIBLY LEAD TO AXLE BEAM FAILURE AND A VEHICLE CRASH CAN OCCUR.
The remedy: MACK WILL NOTIFY OWNERS, INSPECT AND REPLACE ANY AFFECTED AXLE BEAMS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 5, 2010. OWNERS MAY CONTACT MACK AT 1-800-866-1177.
MACK TRUCKS, INCManufacturer number SC0341View on NHTSA.gov
04V258000

SERVICE BRAKES, AIR:DRUM

Jun 7, 2004
36 units potentially affected
The defect: ON CERTAIN CLASS 8 CHASSIS BUILT WITH HENDRICKSON LIFT AXLES WHICH CONTAINED WEBB BRAKE DRUMS, THE BRAKE DRUMS COULD EXPERIENCE PREMATURE CRACK OF THE BRAKING SURFACE RESULTING IN REDUCTION OR COMPLETE LOSS OF BRAKING ON THAT WHEEL END OR LOSS OF BRAKE DRUM PIECES.
The risk: LOSS OF BRAKING ABILITY COULD RESULT IN A VEHICLE CRASH, POSSIBLY CAUSING INJURIES OR DEATH.
The remedy: WEBB WHEEL IS CONDUCTING THE OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. WEBB WILL NOTIFY CUSTOMERS, INSPECT THE BRAKE DRUMS AND REPLACE ANY DRUMS THAT FAIL INSPECTION. OWNERS SHOULD CONTACT WEBB AT 1-800-633-3256 OR MACK AT 1-610-709-3337.
MACK TRUCKS, INCView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

M-465-001 202311

POWER TRAIN

TSB: Mack Trucks now offer an improved HD Inter-Axle Through Shaft for the CRD 125, 150, 180, and 200 family carriers. The new HD shaft went into production on January 23rd, 2023 for 2.54 - 3.50 axle ratios and April 1st, 2023 for 3.56 - 3.98 ratios. The new HD through shaft is an upgrade over the current standard shaft and can now be used as a replacement part instead of the standard shaft. The new HD shaft has a new design to increase strength, longevity and life over the standard shaft.

M728-005A 202308

SUSPENSION

TSB: Barksdale Leveling Valve, Leak Test

KC-806 Rev 5

ELECTRICAL SYSTEM

V-MAC III Odometer And Engine Hours Programming

KC-614-Ver4

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

CBR: eWarranty To UCHP Labor Code ( SCC Code ) Crossover, Conversion Information For Use With Campaigns ( FI, PI ) And Recalls ( EC, SC ), Location On Trucks Dealer Portal ( TDP )

KC-750

ENGINE AND ENGINE COOLING

US10 Emission Engines - Diagnostic Trouble Code ( DTC ) SPN 1231 FMI 9 Troubleshooting.

KC-745

POWER TRAIN

Automated Manual Transmission ( AMT ) I-Shift / mDRIVE - Ribbon Harness Replacement - Speed Sensor Bolts, Possible Fault Codes P1058 - 21 Or MID 130 PID 161 FMI 1

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mack Mr by model year
YearComplaintsRecallsInvestigationsIssue Index
2007032—
2006020—
2005040—
2004060—
2003040—
2002Viewing040—
2001030—
2000040—
1999150—
1998030—
1997010—
1996010—
1995020—
1994010—
1993030—
1992030—
1991020—
1990030—
1989020—
1988020—
1987010—
1979020—
1978020—
1977010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.