RoadVitals

2002 Master Lock 2841AT

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 16, 2007
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Mar 11, 2003
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2002 Master Lock 2841AT, most frequently naming the other / unspecified category. 1 safety recall has been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
03E017000

EQUIPMENT

Mar 11, 2003
6,883 units potentially affected
The defect: MASTER LOCK ZERO TILT ADJUSTABLE BALL MOUNT TRAILER HITCH MODEL NO. 2841AT, MANUFACTURED BETWEEN FEBRUARY 12 AND MARCH 7, 2003. THE CORNER WELDING ON THE VERTICAL TUBE AND TUBE WALL THICKNESS DOES NOT COMPLY WITH MASTER LOCK'S DESIGN SPECIFICATION. THIS IRREGULARITY MAY DECREASE THE LIFE EXPECTANCY OF THE PRODUCT.
The risk: PRIOR TO PRODUCT FAILURE, THE AFFECTED PRODUCT WOULD LIKELY SHOW SIGNS OF CRACKING IN THE CORNER OF THE VERTICAL TUBE. IF THE PRODUCT IS NOT REPLACED , THE BALL MOUNT COULD PREMATURELY BREAK OR CRACK, WHICH COULD ALLOW THE TRAILER TO SEPARATE FROM THE TOWING VEHICLE.
The remedy: MASTER LOCK WILL REPLACE THE AFFECTED BALL MOUNTS AT NO CHARGE. OWNER NOTIFICATION BEGAN FEBRUARY 28, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MASTER LOCK AT 1-800-308-9244.
MASTER LOCKView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Oct 16, 2007

TL*THE CONTACT OWNS A 1986 CHEVROLET S-10. THE CONTACT PURCHASED A MASTERS PRODUCT ELECTRIC FUEL PUMP, MODEL E3902. THE INITIAL UNIT WAS PURCHASED FIVE YEARS AGO. THE CONTACT STATED THAT THE NUTS TO THE PART WERE INCOMPLETE. HE SPOKE WITH THE DISTRICT MANAGER AT AUTO ZONE AND THEY SNAPPED AND SPLICED THE ADAPTER PIECE. THE CONTACT BELIEVED THAT HE WAS SOLD A DEFECTIVE PART. THE SERIAL AND PART NUMBERS WERE UNKNOWN.

NHTSA ID
10205895
Incident
Oct 15, 2007