2007 Mazda B-Series Truck Owner Complaints

This is a complaint about Mazda. I have brought my vehicle in 3 times, after they confirmed an appointment and stated they had the part. All three times it appears whoever makes the appointment doesn’t communicate with the dealer Service Center. I have the FOURTH appointment this Wednesday at Royal Motors, San Francisco. I will call a day ahead to make sure the part is there before I bring it in. I know it’s an older vehicle and they have to order parts. They made the appointment for me, after saying the part was in. Bad communication. Sincerely Yours, [XXX] , INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11628361

Incident

Nov 15, 2024

Recall never fixed

NHTSA ID

11544625

Incident

Jul 5, 2022

Takata Recall. The contact owns a 2007 Mazda B-Series Truck. The contact received notification of NHTSA Campaign Number: 21V162000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they were finally able to get the air bags replaced.

NHTSA ID

11458813

Incident

Mar 29, 2021

I RECEIVED A RECALL NOTICE FROM MAZDA. I AM IN HAWAII. MAZDA HAS MOVED OFF OF THIS ISLAND. I CAN NOT GET IN TOUCH WITH ANYONE AT MAZDA AS THEIR 800-222-5500 NUMBER DOES NOT ANSWER. THIS RECALL REGARDS THE INFLATOR OF THE AIRBAG EXPLODING DUE TO HUMIDITY AND TEMPERATURE FLUCTUATIONS. HAWAII = HUMIDITY. I SEEMINGLY HAVE NO RECOURSE AS NEITHER THE PROVIDED MAZDA NUMBER DOES NOT ANSWER 800-222-5500 NOR DOES ANYONE PICK UP AT THE NHTSA NUMBER PROVIDED IN THE RECALL NOTICE 888-327-4236. IS THERE ANYBODY WHO CAN GIVE ME INFORMATION?

NHTSA ID

11415444

Incident

May 6, 2021

REC'D AIRBAG RECALL LETTER IN AUG 2016. TO DATE MAZDA HAS BEEN NOT BEEN HEPLFUL WITH REPLACEMENT OF THE AIRBAG.

NHTSA ID

11090774

Incident

Aug 1, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V013000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RON TONKIN MAZDA (750 SE 122ND AVE, PORTLAND, OR) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11090106

Incident

Jan 9, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B404. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11079076

Incident

Jun 30, 2016

TAKATA RECALL DEFECTIVE AIRBAGS, I HAVE CONTACTED DEALER, NO REMEDY IS YET AVAILABLE

NHTSA ID

11072477

Incident

Feb 13, 2018

IN AUGUST 2016, I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM MAZDA, INDICATING THAT MY 2007 MAZDA B3000 TRUCK HAS BEEN RECALLED AS PART OF THE TAKATA AIRBAG RECALL. NO OTHER INFORMATION WAS RECEIVED FROM MAZDA. IN APRIL 2017, I EMAILED MAZDA CUSTOMER SERVICE TO CHECK THE STATUS OF THE RECALL, AND WAS TOLD THAT THE PARTS FOR THE RECALL ARE NOT AVAILABLE. THEY WILL NOTIFY US WHEN THE PARTS ARE AVAILABLE. IT'S NOW BEEN 17 MONTHS, SINCE THE RECALL WAS ISSUED. THIS VEHICLE WAS MANUFACTURED BY FORD MOTOR COMPANY IN THE FORD RANGER MANUFACTURING PLANT. TODAY FORD ISSUED AN URGENT RECALL ON THE 2006 FORD RANGER, WHICH IS THE TWIN OF MY VEHICLE, AND MANUFACTURED IN THE SAME FORD ASSEMBLY PLANT. \PLEASE HELP ENSURE MAZDA / FORD IS ACTUALLY GOING TO REPAIR THESE VEHICLES. AT THIS POINT IT APPEARS TO BE NO MANUFACTURER ACCOUNTABILITY.

NHTSA ID

11072429

Incident

Aug 1, 2016

TAKATA RECALL. DEALER WILL NOT PROVIDE REPLACEMENT.

NHTSA ID

11063380

Incident

Jan 17, 2018

TAKATA RECALL MY FRONT PASSENGER AIRBAG HAS NOT BEEN REPLACED YET, AND I LIVE IN TEXAS (ZONE A). I'VE BEEN WAITING MORE THAN A YEAR FOR MY LOCAL DEALERSHIP TO HAVE THE PART. THIS IS INCREDIBLY FRUSTRATING AND UNACCEPTABLE.

NHTSA ID

11060953

Incident

Aug 1, 2016

THERE IS A RECALL FOR THE TAKATA AIRBAGS THAT I HAVE TRIED TO GET REPLACED AFTER A YEAR STILL SAYS "INCOMPLETE REMEDY NOT AVAILABLE" ----> MANUFACTURER RECALL NUMBER9616F NHTSA RECALL NUMBER16V-499 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY

NHTSA ID

11055682

Incident

Dec 1, 2016

I RECEIVE A NOTIFICATION FOR THE AIRBAG IS SOMETHING RUN. THE AIRBAG PUT AT RISK MY LIFE. AND WANT CANT I DO FOR REPLACEMENT THE AIRBAG.

NHTSA ID

11045151

Incident

Nov 6, 2017

TAKATA RECALL. IT HAS BEEN RECALLED FOR A TAKATA AIR BAG FIX OVER 1 YEAR AGO AND THEY TELL ME THERE IS NO FIX AS OF YET.

NHTSA ID

11039833

Incident

Jun 30, 2016

Mileage

85,000 mi

TAKATA RECALL. I HAVE A RECALL AND IT IS SUPPOSE TO BE DANGEROUS YET NO ONE IS FIXING THE ISSUE. I AM TOLD THEY DO NOT KNOW HOW TO FIX IT. DOES NOT SOUND LIKE ROCKET SCIENCE, INSTALL A NEW PASSENGER FRONTAL AIR BAG INFLATOR.

NHTSA ID

11039662

Incident

Oct 25, 2017

TAKATA RECALL, NO REMEDY HAS BEEN MADE FOR THIS RECALL. THE LOCAL DEALERSHIP AVOIDS PHONE CALL AND WILL NOT RETURN THE PHONE CALL.

NHTSA ID

11035623

Incident

Oct 23, 2017

TAKATA RECALL I BROUGHT IN ME PICKUP TO THE DEALERSHIP SO I COULD GET THE RECALL COMPLIED WITH AND WAS TOLD THEY ARE ONLY INSPECTING THE COMPONENT. THEY CURRENTLY DO NOT HAVE THE PART TO REPLACE IT. THEY S RECALL CAME OUT OVER A YEAR AGO. WHEN CAN I EXPECT THE MANUFACTURER TO COMPLY WITH THIS RECALL? THIS IS TAKING TO LONG.

NHTSA ID

11030112

Incident

Sep 27, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B30. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWIN CITY MAZDA AT (865) 970-3900 (3076 ALCOA HWY, ALCOA, TN 37701) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF UPDATED 7/19/18*JB

NHTSA ID

11024824

Incident

Jun 30, 2016

TL* THE CONTACT OWNS A 2007 MAZDA B304 SERIES TRUCK. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (ROGER BEASLEY MAZDA OF GEORGETOWN (7551 N INTERSTATE HWY 35, GEORGETOWN, TX 78626) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR, AND THAT THEY DID NOT HAVE ANY LOANER VEHICLES TO PROVIDE. THE DEALER STATED THAT THEY WOULD CONTACT THEY MANUFACTURER AND GIVE THE CONTACT A CALL BACK. THE MANUFACTURER FAILED TO RETURN HER PHONE CALL. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11022133

Incident

Aug 1, 2016

TAKATA RECALL. I WENT TO RON TONKIN MAZDA IN PORTLAND OR TO GET THE RECALL PERFORMED AND WAS TOLD THE PART NUMBER FOR THE REPLACEMENT AIR BAG DOES NOT EXIST.

NHTSA ID

11021564

Incident

Sep 5, 2017

Mileage

666,784 mi

>>>>>>>>>>>>>>TAKATA RECALL <<<<<<<<<<<<<< THE RECALL WAS JUNE 30, 2016. HOW LONG IS TOO LONG IN WAITING FOR THIS DANGEROUS AIRBAG TO BE FIXED? WWHEN WE ONLY HAVE ONE SEAT AND NEED THE USE OF THE TRUCK? I THINK WHEN THERE IS A RECALL, THIS "FIXING" PROCESS NEEDS TO BE QUICKLY. IT HAS BEEN OVER A YEAR. YES, I AM COMPLAINING!

NHTSA ID

11015907

Incident

Jun 30, 2016

TL* THE CONTACT OWNS A 2007 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11013664

Incident

Aug 9, 2016

TL* THE CONTACT OWNS A 2007 MAZDA B2300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE NELSON MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ASSISTED WITH MAKING AN APPOINTMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED THE PASSENGER AIRBAG WAS REPLACED. *JS

NHTSA ID

11011920

Incident

Jul 1, 2017

TAKATA RECALL - THE LOCAL MAZDA DEALER TRIED TO ORDER THE PARTS; BUT, WAS NOT ALLOWED TO EVEN ACCESS THE ORDER PAGE. SOMEHOW, MAZDA HAS MY MAILING ADDRESS. I WANT THEM TO CONTACT ME AND INCLUDE MY PHONE AND EMAIL SO THEY CAN QUICKLY CONTACT ME WHEN THE PARTS ARE AVAILABLE. IN THE MEANTIME, THEIR LETTER SAYS NOT TO ALLOW ANYONE TO RIDE IN THE PASSENGER SEAT. WHAT??

NHTSA ID

11010337

Incident

Jul 24, 2017

Mileage

95,000 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B2300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER (RODGER BEASLEY MAZDA IN AUSTIN, TEXAS) AND THE MANUFACTURER ON MULTIPLE OCCASIONS. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11006798

Incident

Jun 1, 2016