2015 Mazda CX-5 Powertrain (other) Problems

The contact owns a 2015 Mazda CX-5. The contact stated that while pressing the brake pedal the engine had experienced very high revving and the vehicle would lurch forward. The vehicle was taken to the local dealer who performed a PCM and TCM program update and reset the KAM per the manufacturers TSB. The contact indicated that the failure was corrected for a while but recently the failure had reoccurred. The local dealer was contacted and a service appointment was scheduled. No further information was available. The manufacturer was not yet notified of the failures. The failure mileage was 25,000.

NHTSA ID

11572876

Incident

Apr 1, 2023

Mileage

25,000 mi

2015 Mazda CX-5 with 91,000 miles on it. Automatic transmission has failed. When I attempted to pull out into traffic the vehicle would not shift into 2nd gear and instead jerked hard and the engine RPMs revved up. I was not able to get the vehicle past 10mph. This failure with the transmission resulted in the oncoming traffic having to swerve and break to avoid a collision with me. The vehicle was taken to a Mazda dealership who did a diagnostic on it and found that the Mazda had an "internal transmission failure" and would require a full replacement. I asked if it would be replaced with the same exact transmission and was told "no, the defect was discovered by Mazda and has been correct for new transmission models." The manufacture knows about this issue. Luckily I escaped serious bodily injury. The problem has been confirmed by the dealer as well as an independent 3rd party transmission repair specialist. There were no warning lamps, messages or other symptoms prior to this incident to give warning.

NHTSA ID

11483555

Incident

Sep 5, 2022

Transmission failed, and vehicle is available for inspection. The incident occurred after exiting a highway and coming to halt at stop light. Vehicle wouldn't exceed above 5 mph after moving forward, it surged, downshifted, and come to a complete stop. This created an incident where other motorist nearly rear ended occupants in subject vehicle. The vehicle was inspected by both dealer as well as independent mechanic and before were able to replicate the issue. No warning lamps or messages appeared. There were no other signs of a potential problem prior to failure. The failure was sudden and unexpected.

NHTSA ID

11456004

Incident

Feb 16, 2022

Car had 63,000 miles on it. Began making very loud noise. Brought to private mechanic, then dealer. Both agreed car had mechanical failure of rear differential. The full system needed replacing for safety. All agreed this should not occur with only 63,000 miles.

NHTSA ID

11451604

Incident

Nov 29, 2021

The transmission quit on my at 59K miles. Wont go into drive, but will in reverse. I took the care to a transmission shop, and it needs rebuilt. No warning lamps, messages, etc. I was stopped at a red light, luckily I wasn't driving at it just stopped.

NHTSA ID

11429003

Incident

Aug 11, 2021

TRANSMISSION WOULD NOT ACCELERATE AND AUTOMATICALLY BRAKED IN THE MIDDLE OF AN INTERSECTION. WOULD NOT ADVANCE AND TO THE NEXT GEAR AND AUTOMATICALLY KEPT BREAKING EVERY FEW FEET. HAD TO PULL OVER AND BE TOWED. NO ADVANCE WARNING OR PRIOR TRANSMISSION ISSUES. CAR MAINTENANCE HAS BEEN KEPT UP. LUCKY IT DIDN'T HAPPEN ON A HIGHWAY GOING 65.

NHTSA ID

11403025

Incident

Mar 12, 2021

Mileage

85,023 mi

CAR IS SLIPPING. TRANSMISSION IS SKIPPING GEARS AT LOW SPEEDS.

NHTSA ID

11378396

Incident

Nov 20, 2020

Mileage

68,000 mi

MY CAR'S TRANSMISSON WOULD JUST BREAK DOWN IN THE MIDDLE OF THE HIGHWAY 69 AT PRESCOTT, ARIZONA AND FINALLY STOP THERE AND CANNOT MOVE AROUND OR PULL OVER AT ALL. IF THIS ISSUE HAPPENS, THIS WOULD CAUSE A SERVERE REAR ENDED ACCIDENT AND A POTENTIAL CAUSE OF ACCIDENT. LUCKILY, THERE WAS TELEPHONE CONNECTION AND WE CAN CALL A COP AND A TOWING TRUCK. OTHERWISE, IT WILL CAUSE SERIOUS CAR ACCIDENT AND TRAFIFIC JAM. THIS ISSUE MUST BE DEALT WITH . THE CAR'S TRANSMISSION WOULD JUST BREAK DOWN RIGHT AFTER 5YEARS AND 60K MILES WARRANTY WHILE MOST CARS WILL BE LIKE 150K MILES. INSTEAD OF BEING RESPONSIBLE TO THE CUSTOMER, THEY NEVER CARE ABOUT THE TRANSMISSION. I AM DOUBTING THE RELAIBILITY OF MAZDA TRANSMISSSION AND BELIVE IT SHOULD BE A RECALL DUE TO THAT. FOR ROAD SAFETY AND TO MAKE SURE NO CAR WILL SUDDENLY STOP IN THE MIDDLE OF THE ROAD DUE TO TRANSMISSION PROBLEM, I STRONGLY RECOMMEND MAZDA NEED TO RECALL ITS AUTO WITH PROBLEMATIC UNRELIABLE TRANSMISSION SYSTEM. ALSO, THE TRANSMISSION WILL COST A LOT FOR ITS CUSTOMER TO FIX. IT IS ALSO UNFAIR FOR MAZDA OWENER. TO PROTECT MY PRIVACY, I AM NOT GOING TO UPLOAD WHOLE WORK ORDER ESTIMATE BUT AA IMAGE SHOW THE PRICE AND HOW BADLY THE TRANSMISSION BREAK DOWN IN THE MIDDLE OF THE HIGHWAY.IF NEEDED AND MY PRIVACY CAN BE ENSURED, I CAN PROVIDE THE WHOLE WORK ORDER ESTIMATE.

NHTSA ID

11363474

Incident

Oct 5, 2020

Mileage

71,500 mi

AFTER A 700 MILE TRIP FROM ARIZONA TO CALIFORNIA ON THE HIGHWAY, MY MAZDA'S CX-5 WOULD NO LONGER ACCELERATE. WHEN PRESSING THE ACCELERATOR AND REACHING 5 MPH THE CAR WOULD SUDDENLY FEEL AS IF IT WERE BREAKING, CAUSING THE CAR TO LURCH FORWARD. THIS OCCURRED WHEN TRYING TO DRIVE DOWN THE STREET. IMAGINE IF THIS WERE TO HAPPEN WHILE I WAS DRIVING DOWN THE HIGHWAY AT 70 MPH.

NHTSA ID

11316034

Incident

Feb 26, 2020

Mileage

60,074 mi

AWD POWERTRAIN FAILURE AFTER 5YRS, 79,000 MILES. POWER TO REAR WHEELS DISENGAGED. HEAVY INTERMITTENT METALLIC CLUNKING SOUND EMITTED FROM REAR AXLE WHEN IN MOTION UNDER POWER, ESPECIALLY IN SLOW TIGHT TURNS, OR BACKING UP. MECHANIC IDENTIFIES FAILURE POINT AT THE VISCOUS COUPLING OF DRIVE SHAFT TO REAR DIFFERENTIAL. NO RECALLS FROM MAZDA; REPAIR IS REPLACEMENT OF THIS COUPLING AND THE ENTIRE REAR DIFFERENTIAL, ~ $2000 PARTS AND LABOR. THANK YOU MAZDA, FOR A POORLY ENGINEERED AWD DRIVETRAIN.

NHTSA ID

11299125

Incident

Jan 3, 2020

Mileage

79,000 mi

THERE WAS CHATTERING NOISE FROM THE REAR WHILE DRIVING THE VEHICEL DEALERSHIP DIAGNOSED IT AS A REAR DIFFERENTIAL ISSUE. NAPLETON MAZDA DEALERSHIP IN ARLINGTON HEIGHTS IL.TOLD ME REAR DIFFERENTIAL WAS BROKEN WITH OUT ANY FURTHER DETAILS. I TOLD ME THIS ISSUE CANNOT BE FIXED NEEDS A NEW REAR DIFFERENTIAL. SO THEY CHANGED THE WHOLE DIFFERENTIAL. ONLY THE WORK PERFORMED RECEIPT WAS GIVEN.

NHTSA ID

11290382

Incident

Dec 16, 2019

Mileage

142,000 mi

I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO SHIFT CAR INTO PARK, IT SUDDENLY ACCELERATED FULL SPEED, MAKING A VROOM SOUND, JUMPING THE CURB AND SMASHING INTO A BRICK POST (LUCKILY I HIT THE POST AND NOT A PERSON!). I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. AT FIRST I THOUGHT IT MUST BE ME, SOMEHOW, SOMEWAY, HITTING THE ACCELERATER BUT I NEVER REALLY BELIEVED THIS. TODAY, APRIL 26, 2019, THE SAME THING HAPPENED! LUCKILY, THIS TIME THE CAR JUMPED THE CURB AND I HIT A TREE, LEAVING A SMALL DENT IN MY HOOD. AGAIN I HEARD THAT VROOM SOUND, AND JUST THOUGHT - OH NO, NOT AGAIN!

NHTSA ID

11203922

Incident

Oct 26, 2018

Mileage

27,775 mi

TRIED TO TAKE OFF FROM A RED LIGHT, CAR ACCELERATED THEN ALL OF A SUDDEN WOULD NOT GO ANYWHERE AND REV'D LIKE IT WAS IN NEUTRAL THEN SLOWED AND STUTTERED TO A SUDDEN STOP. WOULD NOT SHIFT INTO GEAR.

NHTSA ID

11190537

Incident

Mar 10, 2019

Mileage

84,000 mi

SHIFTER ASSEMBLY IS FAULTY IN MAZDA CX-5. RADIO SYSTEM/CAR WILL NOT COMPLETELY SHUT OFF WHEN PARKED. VEHICLE STILL ON AFTER PARKING AND SHUTTING OFF ENGINE.

NHTSA ID

11171686

Incident

Dec 11, 2018

Mileage

21,000 mi

TRANSMISSION FAILED AT 63,537 MILES. AFTER BEING TOLD THE REPAIR WOULD COST $5,400 I ASKED WOULD I BE GETTING THE SAME TRANSMISSION THAT FAILED. THE SERVICE ADVISOR HAD CONTACTED MAZDA TECH SUPPORT AND SAID "NO, WE'VE DISCOVERED THE PROBLEM IN YOUR TRANSMISSION AND IT HAS BEEN CORRECTED IN THE NEW ONES". MAZDA KNOWS ABOUT THIS PROBLEM AND IT NOT TAKING RESPONSIBILITY TO RECALL OR REPAIR THE KNOWN ISSUE. THERE IS AN ABUNDANCE OF INFORMATION IF YOU GOOGLE MAZDA TRANSMISSION PROBLEMS. MAZDA ALSO DOES NOT "TIE" WARRANTIES TO THEIR VEHICLES. THEIR HOPE IS THAT YOU BUY A WARRANTY, THEN YOU FORGET ABOUT WARRANTY TERMS, THEN DENY CLAIMS. THEY'RE COMPLETELY UNETHICAL.

NHTSA ID

11080147

Incident

Jan 5, 2018

Mileage

63,537 mi

WHILE DRIVING THROUGH STOP AND GO TRAFFIC NEAR A TRAFFIC LIGHT ON A DOWNWARD SLOPE (MAYBE 10-15 DEGREES), I ATTEMPTED TO APPLY THE BRAKES IN ORDER TO COME TO A STOP. WHEN DOING SO, THE BRAKE PEDAL WAS BEING APPLIED NORMALLY BUT THE VEHICLE WASN'T SLOWING DOWN LIKE IT NORMALLY DOES. AS A RESULT, I PUSHED DOWN ON THE BRAKES AS HARD AS POSSIBLE AND WHILE THE VEHICLE SLOWED DOWN MORE THAN IT PREVIOUSLY WAS, IT ATTEMPTED TO LURCH FORWARD MORE AND MORE. I NOTICED THAT THE RPMS WERE SLOWLY GETTING HIGHER WHILE I WAS IN THE MIDDLE OF APPLYING THE BRAKE PEDAL AS HARD AS POSSIBLE, BUT THE VEHICLE WAS COMING INCREASINGLY CLOSE TO MAKING CONTACT WITH THE VEHICLE IN FRONT OF ME. DUE TO THE VEHICLE BEING CLOSE TO BEING PHYSICALLY STOPPED ALREADY, I PLACED THE VEHICLE IN PARK AS QUICKLY AS POSSIBLE AND THE RPMS FOR THE VEHICLE IMMEDIATELY CLIMBED ALL THE WAY TO THE RED-LINE (I BELIEVE 6,500 RPMS) AND THEN RETURNED TO NORMAL. THROUGHOUT THE REMAINDER OF THE TRIP (ANOTHER 5-10 MILES), THE VEHICLE EXHIBITED NO NOTICEABLE ISSUES. I CALLED THE LOCAL MAZDA DEALERSHIP TO SEE IF ANY PROBLEMS REGARDING THE TRANSMISSION WERE CURRENTLY BEING INVESTIGATED, BUT I WAS TOLD THAT NO RECALLS WERE CURRENTLY OPEN FOR A TRANSMISSION PROBLEM. *TR

NHTSA ID

10937131

Incident

Dec 22, 2016

Mileage

51,100 mi

I WAS GOING FROM R TO D ON FLAT GROUND. THE GEAR INDICATOR SAYS D BUT WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS FOR TWO SECONDS. THEN THE GEAR CHANGES AND THE CAR JERKED FORWARD VIOLENTLY. MY WIFE WAS SCARE ABOUT IT, WE HAVE FOUR CARS, NONE OF THEM WILL BE LIKE IT. ALSO, WHEN YOU GOING DOWN HILL, THE GEARS WILL CHANGE VIOLENTLY, I WILL TAKE THIS CAR TO DEALERSHIP NEXT OIL CHANGE.

NHTSA ID

10846257

Incident

Mar 8, 2016

Mileage

6,600 mi

ACCELERATING ONTO THE FREEWAY, THE ENGINE LOST POWER AND THE CHECK ENGINE AS WELL AS SEVERAL DASH WARNING LIGHTS ILLUMINATED. THE VEHICLE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL, AND WOULD ONLY GO 45-50MPH. I TOOK IT TO THE DEALER AND AFTER READING OUT THE DATA ON THE ENGINE COMPUTER, I WAS TOLD THE PROBLEM WAS MOST LIKELY "BAD" GAS. I WAS DIRECTED TO JUST BURN THROUGH THE GAS IN THE TANK. WHEN THE CAR WAS RETURNED TO ME FROM THE GARAGE IT WAS RUNNING FINE AND I WAS NOT TOLD ANYTHING HAD BEEN DONE TO CORRECT THE PROBLEM. I AM STILL USING THE SAME TANK OF GAS AND HAVE NOT EXPERIENCED THE PROBLEM AGAIN SO FAR. I CHECKED WITH THE GAS RETAILER AND THEY HAVE HAD NO OTHER COMPLAINTS WITH RESPECT TO CONTAMINATED GAS. I FEEL THIS IS A SAFETY ISSUE. I HAD TO DRIVE THE CAR ON A 75MPH FREEWAY AT 45MPH TO REACH THE DEALER. EVEN WITH EMERGENCY FLASHERS ON THAT WAS A VERY HARROWING EXPERIENCE. *TR

NHTSA ID

10694171

Incident

Feb 26, 2015

Mileage

675 mi

I JUST PURCHASED THIS VEHICLE IN SEPTEMBER 2014. WHILE I WAS DRIVING ON INTERSTATE 15 AT APPROXIMATELY 70MPH ALL A SUDDEN I HAD NO MORE POWER I COULD NOT ACCELERATE, WHEN I PUSHED THE GAS PEDAL NOTHING WOULD HAPPEN. I PULLED OVER TO THE SIDE OF THE ROAD AND STOPPED PUT IT IN PARK AND PUT IT BACK IN DRIVE AND IT WENT. SO I CONTINUED ON MY TRIP HOWEVER, ABOUT 50 MINUTES INTO MY TRIP NOW ON INTERSTATE 215 THAT SAME THING HAPPENED THIS TIME WHEN I PULLED OVER JUST PUTTING IT I PARK AND BACK IN DRIVE IT DIDN'T WORK I HAD TO TURN THE VEHICLE OFF START IT AND THEN IT WORKED. I HAD TO TURN AROUND AND CANCEL THE TRIP AS I DIDN'T WANT TO BE STRANDED. I'M NOT SURE IF ITS THE TRANSMISSION OR WHAT. *TR

NHTSA ID

10689777

Incident

Feb 21, 2015

Mileage

6,500 mi