2012 Mazda CX-9 Suspension Problems

The contact owns a 2012 Mazda CX9. The contact stated that the vehicle had previously been involved in a crash due to a fractured passenger's side lower control arm. The dealer was made aware of the failure and confirmed that the vehicle had been repaired under NHTSA Campaign Number: 15V451000 (Suspension). The dealer referred the contact to the manufacturer for assistance. An independent mechanic replaced the passenger's side lower control arm; however, the contact stated that after the repair was performed, the engine rattled and the vehicle stalled. The vehicle was then taken back to the independent mechanic, who determined that the driver's side lower control arm spacers were missing and that the front and rear axles, brakes, and rear shocks needed to be replaced. Additionally, the cage bolts needed to be retightened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 110,000.

NHTSA ID

11532135

Incident

Feb 1, 2023

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUT-OFF WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT WATER ENTERED THE VEHICLE AND CAUSED THE CORROSION OF THE FRONT SUSPENSION BALL JOINT. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

NHTSA ID

11362386

Incident

Aug 16, 2020

Mileage

83,000 mi

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR THE RECALL REPAIR, BUT WAS TOLD THAT PARTS NEEDED TO BE ORDERED. THE CONTACT WAITED FOR AT LEAST FOUR MONTHS WITH NO CONTACT FROM THE DEALER FOR RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

10955062

Incident

Feb 16, 2017

I RECEIVED A LETTER IN SEPTEMBER 2015 REGARDING A RECALL THAT INVOLVED THE FRONT SUSPENSION AND THE DANGERS THAT COULD BE INVOLVED, BUT THERE WERE NO PARTS AVAILABLE AT THIS TIME TO FIX THE PROBLEM. I STILL HAVEN'T RECEIVED NOTIFICATION OF PARTS BEING AVAILABLE 6 MONTHS LATER. NO DAMAGE HAS BEEN DONE MY VEHICLE AS OF YET HOWEVER ANOTHER SNOWY WINTER IN ILLINOIS HAS PASSED AND THE DANGER OF "SALTWATER INTRUDING INTO THE BALL JOINT, CAUSING CORROSION, WHICH CAN RESULT IN GENERATING LOOSENESS OF THE BALL JOINT IN THE FITTING". THE RESULT OF THIS CORROSION, ACCORDING TO THE RECALL LETTER, CAN CAUSE THE BALL JOINT AND LOWER ARM TO SEPARATE CAUSING LOSS OF STEERING CONTROL AND INCREASED CRASH RISK. I THINK 6 MONTHS IS AMPLE TIME TO PRODUCE PARTS NEEDED TO FIX THESE VEHICLES AND TO SAVE LIVES AND IT IS INCREDIBLY IRRESPONSIBLE OF MAZDA TO NOT EXPEDITE THIS FIX.

NHTSA ID

10850493

Incident

Sep 1, 2015

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

10839247

Incident

Mar 1, 2016

MAZDA RECALL 8515G ( NHTSA CAMPAIGN NO 15V451) I CALLED MAZDA MOTOR CORPORATION IN JANUARY 2016 REGARDING THE ABOVE RECALL. I WAS TOLD THAT IF I WAS HAVING A PROBLEM WITH THE RECALL PARTS IN QUESTION TO TAKE THE VEHICLE TO THE NEAREST DEALERSHIP FOR INSPECTION AND POSSIBLE REPAIR. I INQUIRE AS TO WHY MY VEHICLE WAS NOT CALLED IN FOR THE RECALL REPAIR AND TO MY AMAZEMENT I WAS TOLD THAT THEY DID NOT HAVE ENOUGH PARTS TO FIX THIS PROBLEM AND AS SOON AS THEY BECOME AVAILABLE THEY WOULD BE NOTIFYING CUSTOMERS TO BRING THEIR VEHICLES IN FOR REPAIR. RECALL, IT HAS BEEN 7 TO 8 MONTHS SINCE THE NHTSA PUT THIS RECALL OUT AND I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM MAZDA REGARDING THE REPAIR OF MY VEHICLE. THE LAST CORRESPONDENCE WAS A NOTIFICATION LETTER DATED SEPTEMBER 2015 REGARDING THE RECALL. I FEEL THIS IS NOTHING MORE THAN POSTURING ON MAZDA'S PART. HOW LONG DO YOU HAVE TO WAIT BEFORE SOMEONE GETS KILLED !! PLEASE LOOK INTO THIS MATTER SOMEONE'S LIFE COULD BE AT STAKE HERE. THANK YOU FOR YOUR POSSIBLE ACTION IN THIS MATTER.

NHTSA ID

10826132

Incident

Aug 1, 2015

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/10/16*LJ *CN

NHTSA ID

10820379

Incident

Sep 2, 2015

Mileage

36,000 mi

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 03/10/16*LJ *TR

NHTSA ID

10817553

Incident

Sep 4, 2015

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10778125

Incident

Jul 20, 2015