2017 Mazda CX-9 Problems

this is covered under csp11. the problem is my car is a 2017 and they only allow a warranty up to 120,000 miles mine is at 158000 and they will not fix the problem now even thought we just started having problems.

I took our vehicle into Mazda due to a coolant leak that could not be located. It had my wife stranded due to the vehicle overheating. Everything lined up with CSP11. The dealership is now stating that the vehicle has a blown gasket and needs an engine replacement. This is the issue covered by CSP11 except that the crack is in the wrong location. They haven't found the Crack but are denying the warranty due to the covered location not being the source. The vehicle only has 93000 miles on it.

Engine running rough. Check Engine Light illumination. Difficulty starting or a no-start condition. Noticeable loss of power during acceleration Check engine light P0192

This is the second time my car mazda -2017 had problem with fuel pump. I only saw recall for 2019 Mazda CX-9 in internet. Before the fuel pump fail, I smelled gas inside the car which I was told my mechanic later from the shop where I bought my car for immediate diagnose was considered dangerous. The first time happened 2 years ago when we were on the trip 250 miles from where we live. This time we were about 200 miles away. So the fuel pump it seemed became the problem for Mazda. When we asked Mazda about it they said it is not the same with recall for 2019. If those car has the problem with fuel pump and got the recall why Mazda 2017 did not get recalled? They said it is wear and tear but it is the same issue fuel pump. we spend $912 for original part and bought it from Mazda dealer but we couldn’t get reimbursed because they said it is not a recall. I am filing this complaint because they denied the problem with Mazda is actually and consistently fuel pump!. I have kids that I have to bring to school. Smelling gas, the car stop suddenly and lost power will get us into accident. So I am writing this to let you all know that 2017 Mazda has the same problem with 2019 Mazda which is fuel pump. Please take this seriously. Thank you

I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous driving condition. There was no indicator prior to the failure that there was anything wrong with the car. No check engine lights, no coolant lights nothing. Prior to this happening I smelled coolant in the car cabin , took it to my mechanic who tested the coolant system and found no leak. At the time he was unaware of the known issue these cars have with the cylinder head. The problem has been confirmed by Mazda and they notified me within the month of March of the problem and the extended warranty to replace the known manufacturer defect cylinder head. The Mazda dealer now has my car and acknowledges the cracked cylinder head caused the problem but said because I didn’t immediately stop on the highway and kept driving until I got to a safe location I was negligent and are refusing to fix the car which now has a blown engine, etc. it is available for inspection now at the Mazda dealer. My safety was put at risk because I could have died on the highway if the car completely stopped working, it was dangerous driving it when it first started happening because it started out of nowhere the car was fine I was driving 50+ mph and it started smoking, overheating etc. I could have also killed someone else. It is a disgrace that not only they won’t fix my car they want to say they won’t because I’m negligent? I drive my kids to and from school everyday do you think I’m going to risk their safety in an unsafe car? They should not only fix the car but compensate me for putting mine and my children’s lives at risk. A complete disgrace.

Coolant leak cylinder head. It was running and i could smell coolant on the minifalda and it shout down.

I purchased this vehicle with 19K miles on July 31, 2020. I noticed on April 12, 2022, that there was a knocking noise coming from the left front suspension after leaving a Mazda dealership for an oil change. I called Mazda service and was told they only did an oil change. I have put 4 brand new tires and have replaced the front/back brakes, rotors and still hear noise going over uneven pavement. I brought it to my own mechanic twice and he hears the noise but informed me that he cannot order any suspension parts at all for Mazda CX9. He said Mazda are forcing Mazda customers to go to a Mazda dealership. He called 5 different places to purchase strut. suspension and was told they had none. He also said Mazda has a special wrench to work with having to do with suspension and he cannot get one. My mechanic had my vehicle for 3 days and said it's definitely a suspension issue. My Mazda only has 35K miles. In 2 years, I have only driven 16K (8K) per year. There is no way a suspension should go after only 35K miles. I am not off roading or abusing the vehicle. Can't NHSTA assist with this issue? This is very serious. I am afraid to drive this Mazda now.

I BOUGHT A USED 2017 MAZDA CX-9 FROM WEST SHORE HONDA IN TAMPA IN JULY OF 2020. THEY SCREWED ME FINANCIALLY AND I'LL HANDLE THAT SEPARATELY. THERE HAS BEEN AN ONGOING ISSUE SINCE THE FIRST FEW DAYS AFTER BUYING THE CAR. I'VE COMPLAINED MULTIPLE TIMES VIA EMAIL AND PHONE. I'VE BEEN TRYING THE SERVICE DEPARTMENT COUNTLESS TIMES. THEY KEEP STATING IT'S A TIRE ISSUE. TO THE POINT THEY HAVE REPLACED THE TIRES 3 TIMES. AFTER THE SECOND TIME I HAD ALREADY DECIDED IT'S NOT TIRES. THE CAR HAS A VERY ROUGH RIDE WHEN I'M MOTION. ONCE YOU GOT 80 IT WOBBLES. AFTER SEVERAL WEEKS THE WOBBLE CAN BE FELT AT LOWER SPEEDS OF 55/60. THE CHECK ENGINE LIGHT COMES ON BUT I'M TOLD THERE'S NO CODES WHEN THEY DIAGNOSTIC THE READING. I'VE EXPRESSED THAT WHEN I PULL INTO MY GARAGE WITHIN 30 SECONDS TO A MINUTE THERE'S A LOUD POP IT'S WHEN THE CAR IS NOT IN MOTION WHEN IT'S BEEN PARKED AND TURNED OFF IS WHEN I NOTICED IT. I BROUGHT IT TO MY PERSONAL MECHANIC JUST TO LOOK AT AND DRIVE AND HE'S PRETTY CERTAIN IT'S A POWERTRAIN BEARING OR SOMETHING OF THOSE SORTS. BROUGHT IT BACK TO WESTSHORE AND THEY PUT ANOTHER SET OF TIRES ON IT. THIS IS BEEN GOING ON NOW FOR 9 MONTHS AND AFTER DOING RESEARCH ONLINE AND SOME OF THE NHTSA IDS THIS IS A PROBLEM AND I DO NOT FEEL SAFE. AND IT NEEDS TO BE HANDLED THE AMOUNT OF COMPLAINTS IN TIMES THAT I VISITED THAT DEALERSHIP TO FIX THIS PROBLEM AND ALL THEY DO IS PUT NEW TIRES ON IT IS ASININE. I HAVE TONS OF DOCUMENTATION THE SAME DOCUMENTATION THAT'S AT THE DEALERSHIP I DO EVERYTHING VIA EMAIL FOR THAT REASON.

My infotainment screen goes black 10-12 times a year, and therefore I lose access to my backup cameras. I have to turn the car off, and then back on, in order for the screen to function again. This has been happening for the full 8 years I have owned the car. I also have video of this happening, but the file is too large to attach so including photo only.

My vehicle has several issues related to a water pump failure in which the check engine light did not remain on. The vehicle began to over heat and slow down on the highway/ roads despite having my foot on the gas. My vehicle is now at Heritage Mazda Catonsville and unable to be read by the OBD reader which may be related to a weak wiring harness reported by other owners of the CX9. It also my be why my check engine light is not on despite having an engine issue. Many others have reported a failed water pump which caused cracks in the head which causes the car to over heat and slow down without notice. Despite having thousands of customers with this issue Mazda has yet to issue a recall.

My vehicle has several issues related to a water pump failure in which the check engine light did not remain on. The vehicle began to over heat and slow down on the highway/ roads despite having my foot on the gas. My vehicle is now at Heritage Mazda Catonsville and unable to be read by the OBD reader which may be related to a weak wiring harness reported by other owners of the CX9. It also my be why my check engine light is not on despite having an engine issue. Many others have reported a failed water pump which caused cracks in the head which causes the car to over heat and slow down without notice. Despite having thousands of customers with this issue Mazda has yet to issue a recall.

The first sign of an issue was an oil pressure indicator on the dashboard, but upon inspection, the oil levels seemed completely normal. The dashboard light went away shortly after that. A day later, I was on my lunch break and parked my car in a garage for 45 minutes. On the drive there, I did not notice any issues and was able to operate the vehicle fine for the short distance that I drove. When I returned to my parked car, there was a large puddle of oil underneath. I immediately had a mechanic take a look at the car. The mechanic was able to identify a cracked cylinder head, which led to water and coolant entering the engine. He highly suspects that this caused a blown head gasket in the car as well. As well as that, the car's starter, which worked just fine on day 1 of the issue and has never had any problems before, has totally ceased function. If I had not noticed the oil pool underneath the car and driven back to work as usual, it could have caused the engine to seize and create a very dangerous situation for myself and others on the road, including but not limited to the potential of an engine fire with the level of oil lost. The car was up to date on its servicing, including oil changes. Two ASE certified mechanics have inspected the vehicle and confirmed the leaked fluids and aforementioned issues. No other professionals inspected the vehicle (insurance representatives, law enforcement, etc.).

I BOUGHT A USED 2017 MAZDA CX-9 FROM WEST SHORE HONDA IN TAMPA IN JULY OF 2020. THEY SCREWED ME FINANCIALLY AND I'LL HANDLE THAT SEPARATELY. THERE HAS BEEN AN ONGOING ISSUE SINCE THE FIRST FEW DAYS AFTER BUYING THE CAR. I'VE COMPLAINED MULTIPLE TIMES VIA EMAIL AND PHONE. I'VE BEEN TRYING THE SERVICE DEPARTMENT COUNTLESS TIMES. THEY KEEP STATING IT'S A TIRE ISSUE. TO THE POINT THEY HAVE REPLACED THE TIRES 3 TIMES. AFTER THE SECOND TIME I HAD ALREADY DECIDED IT'S NOT TIRES. THE CAR HAS A VERY ROUGH RIDE WHEN I'M MOTION. ONCE YOU GOT 80 IT WOBBLES. AFTER SEVERAL WEEKS THE WOBBLE CAN BE FELT AT LOWER SPEEDS OF 55/60. THE CHECK ENGINE LIGHT COMES ON BUT I'M TOLD THERE'S NO CODES WHEN THEY DIAGNOSTIC THE READING. I'VE EXPRESSED THAT WHEN I PULL INTO MY GARAGE WITHIN 30 SECONDS TO A MINUTE THERE'S A LOUD POP IT'S WHEN THE CAR IS NOT IN MOTION WHEN IT'S BEEN PARKED AND TURNED OFF IS WHEN I NOTICED IT. I BROUGHT IT TO MY PERSONAL MECHANIC JUST TO LOOK AT AND DRIVE AND HE'S PRETTY CERTAIN IT'S A POWERTRAIN BEARING OR SOMETHING OF THOSE SORTS. BROUGHT IT BACK TO WESTSHORE AND THEY PUT ANOTHER SET OF TIRES ON IT. THIS IS BEEN GOING ON NOW FOR 9 MONTHS AND AFTER DOING RESEARCH ONLINE AND SOME OF THE NHTSA IDS THIS IS A PROBLEM AND I DO NOT FEEL SAFE. AND IT NEEDS TO BE HANDLED THE AMOUNT OF COMPLAINTS IN TIMES THAT I VISITED THAT DEALERSHIP TO FIX THIS PROBLEM AND ALL THEY DO IS PUT NEW TIRES ON IT IS ASININE. I HAVE TONS OF DOCUMENTATION THE SAME DOCUMENTATION THAT'S AT THE DEALERSHIP I DO EVERYTHING VIA EMAIL FOR THAT REASON.

BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.

The car was jump start due to a bad battery it cold and the light was left on. Right after the jump start a check engine light can on. When I put the vehicle in drive to turn the steering wheel it violently snapped bad and broken one of my finger nail. I tried aging in disbelief it happened aging this shouldn't be happening it could've broke my fingers.

I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous driving condition. There was no indicator prior to the failure that there was anything wrong with the car. No check engine lights, no coolant lights nothing. Prior to this happening I smelled coolant in the car cabin , took it to my mechanic who tested the coolant system and found no leak. At the time he was unaware of the known issue these cars have with the cylinder head. The problem has been confirmed by Mazda and they notified me within the month of March of the problem and the extended warranty to replace the known manufacturer defect cylinder head. The Mazda dealer now has my car and acknowledges the cracked cylinder head caused the problem but said because I didn’t immediately stop on the highway and kept driving until I got to a safe location I was negligent and are refusing to fix the car which now has a blown engine, etc. it is available for inspection now at the Mazda dealer. My safety was put at risk because I could have died on the highway if the car completely stopped working, it was dangerous driving it when it first started happening because it started out of nowhere the car was fine I was driving 50+ mph and it started smoking, overheating etc. I could have also killed someone else. It is a disgrace that not only they won’t fix my car they want to say they won’t because I’m negligent? I drive my kids to and from school everyday do you think I’m going to risk their safety in an unsafe car? They should not only fix the car but compensate me for putting mine and my children’s lives at risk. A complete disgrace.

TL* THE CONTACT OWNS A 2017 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF GLASS FRACTURED WITHOUT IMPACT. THE CONTACT PULLED OVER AND CONFIRMED THAT THE FRACTURE WAS NOT CAUSED BY AN IMPACT. THE CONTACT TOOK THE VEHICLE TO THE AUTOBARN MAZDA OF EVANSTON (1015 CHICAGO AVE, EVANSTON, IL 60202, (888) 699-9643) WHO REFERRED THE CONTACT TO THE INSURANCE COMPANY TO HAVE THE VEHICLE REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,500.

BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.

BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.