2024 Mazda CX-90 Plug-In Hybrid Steering Problems

I'd like to join the open investigation for RQ26002 [XXX] ). Our car has had jerky steering when doing a long turn at the same angle for well over a year. We brought in the car multiple times to the Mazda dealership and they said they couldn't find an issue, essentially ignoring our request. It makes the car unsafe to drive on the highway (and other roads) because the steering wheel jerks when it needs to straighten out after a curve. Please feel free to contact us with any additional questoins. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11715478

Incident

Jan 20, 2025

I bought a fairly used 2024 Mazda on December 19, 2025 from a Mazda dealership and immediately noticed that there was some resistance with turning the steering wheel. I mentioned it to the sales person and was told that it was how the car operated. After purchasing the car, the problem kept persisting in many ways while on the freeway or when making turns. The steering will try to self correct with sudden jerks that manifest a violent pull against my efforts to keep the car on the road or the correct lane. I immediately took the car to a Mazda dealership by my house and they couldn't identify an issue with the lane changing sensor. They did however recommend I get new tires but I decided to get a second mechanical opinion by taking it to the Mazda dealership where I purchased the car. They also could not identify any issues or an ongoing steering recall, but recommended getting a new set of tires for a car that I had just purchased from them a couple of weeks earlier. Following my frustration, I decided to do some research on the Mazda CX-90 and that's when I came across the steering wheel recall 24V022. I told them about the recall and they could not find it under the VIN #. I called Mazda (The Company) and they could not also locate that recall using my VIN #. I pressed them to look closely and Mazda (The Company) finally established that my car was part of the recall under the batch number 6524A. I went back to the dealership where I had bought the car and provided them with the batch number and they were able to establish the recall for my car after haven refuted my claim. I mention this because it is VERY likely that other Mazda CX90s with similar issues may not have this recall show up under the car VIN #s, unless owners take the initiative to contact Mazda (The Company) directly. The dealership also told me that my recall was closed but they could not provide any proof of what remedial work that was done under the recall.

NHTSA ID

11715373

Incident

Jan 7, 2026

After the recall for the worm gear the steering wheel feels disconnected from the steering rack when making turns at 30 ish mph( like making half circle on ramps) only for a second or two and goes back to normal after completing the turn. I’ve taken it to the dealer and waiting for an update

NHTSA ID

11714529

Incident

Jan 27, 2026

Power steering malfunction. Power steering assist may be reduced. When it is safe to do so, restart the vehicle. If the warning indicator remains illuminated after restarting, consult your dealer.

NHTSA ID

11712304

Incident

Jan 20, 2026

Steering wheel gets stuck when turning steering wheel, will not come back to center. Almost lost control on the freeway when steering wheel got stuck. Took it to the dealership and was told this is normal. Even though I found Recall 6524A.

NHTSA ID

11711698

Incident

Jan 16, 2026

Steering it getting stuck when Turing from left to center. It also make brake squeaking.

NHTSA ID

11708726

Incident

Oct 25, 2025

When doing a sustained turn at highway speeds of 50+ mph, the steering wheel sticks and does not return to center. I had to forcefully return the wheel to center which caused a jerk in the steering. This happened 10+ times on a recent road trip I took (200 miles). I brought the car to Mazda afterwards and they are replacing the steering rack.

NHTSA ID

11708656

Incident

Dec 27, 2025

My Mazda had a recall due to faulty steering worm. We noticed the steering was getting unsafe and the steering column was replaced once in 2024. It is now having the same issues again. Almost 2 hours into a 14 hour road trip, we turned around and went home because the steering was sticking and jerky

NHTSA ID

11707865

Incident

Dec 27, 2025

The steering has become jerky despite a previous recall that was supposed to fix the issue. When driving at speed, changing lanes become dangerous because of the sudden jerky slip of the steering wheel as if it takes more effort to turn the wheel and suddenly jerks to the left or right.

NHTSA ID

11706869

Incident

Dec 23, 2025

The steering is inconsistent. Sometimes it requires more or less effort to turn. The steering has been sticking around turns lately. This issue started over a year ago. They applied grease and it made the sticking go away but it has came back after 9 months.

NHTSA ID

11698176

Incident

Sep 1, 2024

Mazda issued a recall on the steering column which was done a year ago. The steering wheel continues to stick when turning on an intermittent basis requiring extra force to bring the wheel back to center. It’s been happening for a while and the service dept told me it was the tires. I replaced the tires and it continues to happen. Mainly happens when driving around turns towards the left and driving around 30-50mph. It occasionally happens when changing lanes on the highway.

NHTSA ID

11662689

Incident

May 22, 2025

At approximately 16:50 engine malfunction warning light appeared and dealership was notified. Appointment scheduled for 4 days after. At 17:21 car began swerving uncontrollably along I80 with warning “engine malfunction, have the vehicle inspected.” The car was shaking violently and veered off the road into the ditch between the eastbound and westbound highway. The car was totaled. Review of the vehicle app indicated that just before the crash at 17:19 several critical vehicle malfunctions messages appeared. The vehicle crashed at 17:21.

NHTSA ID

11641436

Incident

Nov 21, 2024

steering wheel locks into the direction of turning (sometimes more than needed for the corner) and causes over-steering at all speed (from 20mph to 45mph). at low speed the steering can be forced to turn back, but at higher speed such as onramp or offramp, after fighting the oversteering, the steering disengages for a brief second while fighting oversteering which I think can/will cause inexperience driver to turn the steering wheel too much in the opposite direction. also the lane departure/centering feature also causes the steering wheel to jiggle while driving straight (incorrectly trying to move the car while going stright). this is going to cause accident.

NHTSA ID

11631612

Incident

Dec 19, 2024

with lane-keep assist /lane-centering enabled, the steering will try to straighten the car while turning. experienced this during on-ramp and off-ramp of highway. this is super dangerous. even experienced it at low speed in the neighborhood. steering wheel will fight me during turn and disengage for brief second - this is very disconcerting while making a turn. even with lane-keep assist disabled, I can still feel the wheel (very minor feedback) trying to change course while turning. this issue began immediately after dealer performed all active recalls.

NHTSA ID

11630897

Incident

Dec 15, 2024

On 12/09/23, my 2024 Mazda CX-90 PHEV, purchased on 11/11/23, just got out of the driveway to make a left turn around 500 feet from the driveway when there was resistance in turning the steering wheel left, causing vehicle to swerve to the right and hitting the fire hydrant on the side of the road located just around the corner. Both airbags deployed causing extensive damage to the passenger front side of the car. The automatic emergency braking did not engage to avoid collision with the fire hydrant. One of the passengers suffered avascular necrosis of the hip as a result of the accident. The vehicle was towed to a collision center, then towed to the Mazda dealership, but according to the dealership, no inspection report was available in their system as of 03/19/24. The insurance company declared the vehicle a total loss. There were no warning lamps, messages, or other symptoms of the problem prior to the failure.

NHTSA ID

11578372

Incident

Dec 9, 2023

LA SUV MAZDA CX90 PHEV HIBRIDA SE COMPRO EN JULIO DE 2023, ES TOTALMENTE NUEVA. QUEREMOS PONER EN EVIDENCIA EL ALTO RIESGO QUE PADECEMOS CON EL VEHICULO, ENTRE [XXX] MI MUJER Y YO IBAMOS EN EL AUTOMOVIL Y DE REPENTE SE FRENO POR COMPLETO EN MEDIO DE UN PUENTE QUE ES MUY TRANSITADO Y CAUSO UNA PREOCUPACION Y MUCHO MIEDO PORQUE NO LO ESPERABAMOS Y AFORTUNADAMENTE NO PASO NADA POR QUE IBAMOS DESPACIO EXACTAMENTE 25 MILLAS POR HORA Y PORQUE EL CARRO QUE VENIA ATRAS DE NOSOTROS GIRO A LA IZQUIERDA JUSTO ANTES DE NOSOTROS PERDER EL CONTROL DEL AUTOMOVIL QUE SE FRENO SOLO SIN JUSTIFICACION ALGUNA NO OBSTANTE ADELANTE DE NOSOTROS NO HABIA NIGUN AUTOMOVIL PARA QUE EL AUTOMOVIL SE DETUVIERA. NOTA: MI MUJER SE ENCUENTRA EN ESTADO DE EMBARAZO Y NO SE SIENTE CONFIADA EN EL AUTOMOVIL, TIENE MUCHO MIEDO A LA HORA DE USARLO. EL PROBLEMA ES AUN MAS GRANDE PORQUE DIAS ANTES DEL INCIDENTE EL CONCESIONARIO REALIZO UN SERVICIO DE CAMBIO DE ACEITE Y SERVICIO POR UN RECALL POR LOS SENSORES DEL VEHICULO, DE LO CUAL SOLO HICIERON CAMBIO DEL ACEITE. ADICIONALMENTE A ESTA INFORMACION EL VEHICULO POSEE VARIOS RECALL QUE NO HAN SIDO SOLUCIONADOS POR EL CONCESIONARIO, TENEMOS PRUEBAS DE LOS VARIOS PROBLEMAS QUE VIENE PRESENTANDO EL VEHICULO. ADICIONALMENTE HEMOS VENIDO PRESENTANDO DIFICULTADES CON EL SERVICIO PRESTADO EN EL CONCESIONARIO DE MAZDA DE LODI NJ CODIGO POSTAL 07644, NO HAN TENIDO VOLUNTAD EN SOLUCIONAR NUESTRO PROBLEMA , HICIMOS LA RESPECTIVA QUEJA ANTE MAZDA MATRIZ Y SOLO NOS DIERON LA OPCION DE LLEVAR EL VEHICULO A REVISION , EL CUAL FUE REVISADO HOY [XXX] Y SE TARDARON SOLO 1 HORA PARA ANALIZARLO Y DECIR QUE NO TIENE PROBLEMAS EL VEHICULO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11573499

Incident

Dec 8, 2023

The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 24V022000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ID

11571072

Incident

Feb 9, 2024