2020 Mazda Mazda3 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2020 Mazda Mazda3, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance1744.7%
- Brakes37.9%
- Steering37.9%
- Electrical37.9%
- Fuel system25.3%
- Suspension25.3%
- Tires & wheels12.6%
- Body & structure12.6%
- Visibility12.6%
- Engine12.6%
- Exterior lighting12.6%
- Other / unspecified12.6%
- Powertrain (other)12.6%
- Seat belts12.6%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Google search shows Mazda has common problem with their front sensing camera, people are reporting the issue for different Mazda models across the board for the last few years including newer models as well. My car display shows few malfunction warning messages. Following captured from MyMazda app. 1. Forward sensing camera malfunction. i-ACTIVESENSE advanced safety and driver support systems may not operate correctly. 2. High Beam Control System is disabled. Automatic switching between high and low beams is unavailable.
While driving on a residential street the automatic emergency braking system activated and brought the car to a very abrupt stop but there was nothing in the front of the car to activate the system. There were no cars in the on-coming lane and no cars in the lane beside my car. When the car stopped the Brake warning appeared in the windshield and a warning tone sounded. It was in the early evening and it was raining. Fortunately there were no cars behind me so there were no injuries. I took the car to the Mazda dealership and upon inspection they noted that the radar system associated with the automatic emergency braking system was malfunctioning and not correctly calculating the distance between the car and other objects. They are in the process of replacing the radar. If this had happened on the highway at higher speeds or if there had been a car behind me I would have been injured.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
My car's automatic emergency brake is deploying without warning, during driving, when there are no other cars in my forward proximity. I took it to the dealership to have it fixed, and on the drive home, it did it again. There is a recall for similar makes and models for this year, but my car has not been included.
The contact owns a 2020 Mazda Mazda3. The contact stated while driving 35 MPH, the ABS warning light illuminated, and the brakes locked up and caused the vehicle to stall. The contact was able to restart the vehicle however, the failure persisted. The contact had taken the vehicle to a local dealer to be diagnosed however, the dealer was not able to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
TSB 02-003/24 Car front suspension bolts corroded and making metal on metal sounds during turning and braking
Lane departure warning activated and attempted to correct during a gentle curve. The location had shifted lanes due to construction, so clear lines were visible but not the actual lane to follow which is a frequent occurrence in New York City. The system came close to steering me into the adjacent lane occupied by another vehicle forcing me to fight the correction. There was a lane departure warning on the dash and I believe the blind spot indicator was on (i.e. the adjacent vehicle was detected in some capacity). I considered this especially dangerous as in this zone also had very tight lanes so my physical correction could have also caused an accident. There was no malfunction of the physical components. No dealer or service center has reproduced the issue however I have discussed with other drivers of the same line (2020-23 Mazdas) who have had similar experiences leading to a decision to disable these "safety" features. Mazda provides a reasonable description of scenarios where lane departure and assistance will disable itself due to poor conditions or low confidence. I would recommend at a minimum requiring the system to detect and potentially differentiate lane widths, as city driving sometimes has extremely tight lanes (for example, the inner roadway of the Williamsburg Bridge where two adjacent lanes are perhaps 8-9ft with less than 2ft on either side to the wall). In these scenarios, any steering correction at all is more dangerous than if it were off.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Google search shows Mazda has common problem with their front sensing camera, people are reporting the issue for different Mazda models across the board for the last few years including newer models as well. My car display shows few malfunction warning messages. Following captured from MyMazda app. 1. Forward sensing camera malfunction. i-ACTIVESENSE advanced safety and driver support systems may not operate correctly. 2. High Beam Control System is disabled. Automatic switching between high and low beams is unavailable.
Automatic safety notification censoring system for the brakes engaged when a stop was not applicable or necessary causing the car to brake on its own in traffic. Luckily no one else was on the road.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
Low pressure fuel pump failure with 75,575 miles on odometer. Fuel pump completely seized. Car was parked at a retail location and would not start. Upon troubleshooting, mechanic was able to determine the low pressure pump was not delivering fuel. Pump was replaced. Faulty fuel pumps could lead to hazardous conditions as they are mounted within the fuel tank. I feel this is too early in the vehicles life for this component to have completely failed.
Fuel pump, car dying out, can't turn off brake release from when it dies. Shaking when accelerating. Fuel gas issue.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
I pulled into the driveway (at about 5 mph) of my passenger's home, when a very loud, metallic pop occurred somewhere inside my vehicle. I could not discern the problem by visually inspecting the car. Upon returning to my home, I arranged for the dealership to inspect the car's suspension. They found that both rear springs had snapped off from their lower vehicle attachment points. At the time of the incident, my car was less than 6 years old and had approximately 62500 total miles. I had the dealership replace both rear springs and associated attachment hardware. Prior to this failure, the dealership had routinely inspected the suspension of my vehicle as part of PA annual inspections. I experienced NO warning symptoms prior to the suspension failure.
TSB 02-003/24 Car front suspension bolts corroded and making metal on metal sounds during turning and braking
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
size 21545ZR18 93Y. replaced these oem tires with these from costco on feb 27 2025. in dec 5 2025 the tire developed a large bubble. miles bought was 27790. current miles 31212. per tire center steal belting was broken no signs of road hazard or other damage. the belt broke and rubber was stressed with " maybe a 1000 miles regaining before catastrophic failure." wear instrument showed they were literally showing new tires. states they were the 3rd michellin tires with dude wall bubbling that week. states could have caused severe accident. no warnings damage leaks or idicators. all maintenance and pressure follwed per manufacturing specs. tires are a danger to drivers even low miles to failure to cause accident.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
WATER COMING INTO CABIN FROM DRIVER DOOR WINDOW. BROUGHT IT TO MAZDA SERVICE CENTER THREE TIMES AND THEY CANNOT FIGURE OUT WHERE WATER IS COMING FROM. WATER POOLS IN THE DOOR WHEN IT RAINS AND SEEPS INTO THE CABIN.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
in May 2023 the visors of the vehicle hinge melted causing the visors to hang down to eye level and would not hold up causing visibly issues for driver and passenger. dealer said it is a common issue in heat but it blocks forward visibility and won't hold up and if there were and accident, forward movement of passenger or driver can cause the head to hit the visor causing injury.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
EL VEHICULO TIENE PROBLEMAS DE ENCENDIDO, DESPUES DE ESTAR EN REPOSO DOS DIAS NO ENCIENDE SE TIENE QUE PASAR CORRIENTE, INCLUSIVE EN MANEJOS CORTOS AL VOLVER A ENCENDER EL VEHICULO PRESENTA EL MISMO PROBLEMA, ESTE ES UN PROBLEMA EN LA MAYORIA DE ESTE TIPO DE VEHICULOS, MISMOS QUE SON ENCONTRADOS MUCHOS COMENTARIOS EN INTERNET, EL VEHICULO ESTA EN LA CDMX MEXICO.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Google search shows Mazda has common problem with their front sensing camera, people are reporting the issue for different Mazda models across the board for the last few years including newer models as well. My car display shows few malfunction warning messages. Following captured from MyMazda app. 1. Forward sensing camera malfunction. i-ACTIVESENSE advanced safety and driver support systems may not operate correctly. 2. High Beam Control System is disabled. Automatic switching between high and low beams is unavailable.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
See attached document for complaint.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
My Mazda3 began producing a chirp when shifting from 3rd to 4th gear (automatic transmission). The dealer stated that the car needed a new torque converter. At the time the car only 37,000 miles on it, quite low mileage for a torque converter to fail. Mazda has previously admitted to producing cars with faulty torque converters, as specified in Mazda TXXXXXX] ). While my car fit the description of both the problem and proposed fix, and also fell within the applicable models/VINs listed on the TSB, Mazda corporate HQ stated that my specific VIN was not covered by the TSB, and therefore the repair cost was my responsibility. Since the problem, solution, and general vehicle type are entirely as described in the TSB, it appears possible that the TSB was too narrowly scoped and omitted impacted vehicles, to the detriment of owners. This would also cause potential safety concerns, since an unrepaired torque converter could produce unexpected shifting problems. Therefore I suggest that NHTSA investigate to determine if additional vehicles are impacted by Mazda's faulty torque converters. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
Passenger seat belt won’t retract and remains in a locked state.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .