1999 Mercedes-Benz 320 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 1999 Mercedes-Benz 320, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical715.6%
- Engine511.1%
- Seat belts48.9%
- Airbags36.7%
- Brakes36.7%
- Driver assistance36.7%
- Steering36.7%
- Transmission36.7%
- Visibility36.7%
- Suspension24.4%
- Powertrain (other)24.4%
- Body & structure24.4%
- Interior & seats24.4%
- Heating & air conditioning12.2%
- Fuel system12.2%
- Exterior lighting12.2%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
ATTEMPTED TO START THE CAR. THE BATTERY EXPLODED. THERE WAS AN EXYREMELY LOUD NOISE AND THE CAR WAS JARRED. THE BATTERY IS LOCATED UNDER THE REAR SEAT. THIS IS WHERE THE INFANT SEATS ARE LOCATED BECAUSE THIS IS WHERE MY GRAND CHILDREN ARE REQUIRED TO RIDE. FORTUNATELY, THEY WERE NOT IN THE CAR AT THE TIME. EMERGENCY ROAD SERVICE REPLACED THE BATTERY.*AK
WHILE DRIVING 40 MPH VEHICLE SUDDENLY STARTED SMOKING ON THE RIGHT SIDE. THEN TWO MINUTES LATER, VEHICLE CAUGHT ON FIRE. VEHICLE WAS TOTALED. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
WHILE DRIVING VEHICLE STALLED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP INFORMED THE CONSUMER THAT THE PROBLEM PERTAINED TO THE ENGINE TIMING CHAIN. THE PROBLEM WAS NOT RESOLVED.*AK *MR
PER CONSUMER VEHICLE IS CONSUMING EXCESSIVE AMOUNTS OF OIL WHILE DRIVING , ESPECIALLY ON LONG TRIPS. CAUSE UNKNOWN. DEALERSHIP HAS BEEN CONTACTED.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
MERCEDES BENZ BABY SMART FEATURE ALLOWS YOU TO PURCHASE THERE SPECIALIZED FRONT-FACING INFANT SEAT THAT WILL DISABLE THE AIRBAGS.......THEY CLAIM THAT THIS SEAT IS SAFE BUT I DONT' FEEL COMFORTABLE USING IT GIVEN YOUR RECOMENDATION (ALONG WITH 2 MERCEDES BENZ EMPLYEES THAT I SPOKE WITH). I AM TRYING TO FIND OUT IF MERCEDS IS RESPONSIBLE FOR PROVIDING AN ALTERNATE SOLUTION. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
THE BATTERY AND AIR BAG EXPLODED, WHILE THE VEHICLE WAS PARKED. (LAWYER, TREVOR GRIMM, ON BEHALF OF CLIENT). *AK *JB
THE SRS LIGHT WAS ON CONTIUOUSLY;AIR BAGS NOT ON;9/26/01 THE DEALERSHIP ALLEGEDLY FIXED THE PROBLEM FOR $136.80; TWO DAYS LATER, PROBLEM STILL EXISTED; RETURNED AGAIN TO DEALERSHIP TO BE TOLD THAT A PART NEEDED TO BE ORDERED FOR THE RIGHT FRONT SAIRBAG(THE OTHER PROBLEM INVOLVED THE LEFT AIRBAG); ON OCT 18 RETURNED FOR THIRD TIME TO HAVE PROBLEM CORRECTED;THEY ALLEGEDLY HAVE FIXED PROBLEM, CHARGING ME $329.60 (THEY PAID FOR PART AFTER I COMPLAINED). I FEEL THIS WAS DEFECTIVE AND THERE SHOULD HAVE BEEN A RECALL ON AN $80,000. VEHICLE.MERCEDES SHOULD BE HELD RESPONDIBLE. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
TRANSMISSION LEAKS OIL/GAS PEDAL IS VERY STIFF & HARD TO PRESS/ DOOR LOCKS KEEP GOING UP AND DOWN WHEN USING REMOTE CONTROL/ REAR WASHER HOSE TO REAR WIPER HAD TO BE REPLACED/THERE IS NOISE IN THE LEFT FRONT WHEEL, AND DISC BACKING PLATE IS BENT AND BRAKE PEDAL IS STIFF WHEN TRYING TO STOP.*AK
TRANSMISSION DISENGAGED THEN DOWNSHIFTED (1ST) WHILE DRIVING. BRAKES ENGAGED. CAR CAME TO VIOLENT HALT , THEN CAR AND PASSENGERS WERE LURCHED BACK & FORTH UNCONTROLLABLY WITHOUT OPERATOR INPUT, RPMS ERRATIC UNTIL KEY REMOVED. FREEWAY INCIDENT WOULD HAVE RESULTED IN FATALITIES. CAR WAS NOT DRIVABLE, MFG DENIED SIMILAR CLAIMS, SEE NHTSA ITEM # SB605899. TRAUMA OF EVENT HAS RESULTED IN INABILITY TO DRIVE VEHICLE (CONCERN FOR SAFETY AND FEAR OF REOCCURANCE).
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
LOSS OF CONTROL OF ACCELERATOR. VEHICLE RUNS TO 1000 RPM, UNABLE TO ACCELERATE. *AK
TRANSMISSION LEAKS OIL/GAS PEDAL IS VERY STIFF & HARD TO PRESS/ DOOR LOCKS KEEP GOING UP AND DOWN WHEN USING REMOTE CONTROL/ REAR WASHER HOSE TO REAR WIPER HAD TO BE REPLACED/THERE IS NOISE IN THE LEFT FRONT WHEEL, AND DISC BACKING PLATE IS BENT AND BRAKE PEDAL IS STIFF WHEN TRYING TO STOP.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
WHILE DRIVING, THE POWER STEERING FLUID HOSE CLAMP OPENED WITHOUT WARNING. AS A RESULT THE POWER STEERING FAILED. THE VEHICLE HAD TO BE TOWED TO THE NEAREST DEALER. THE CAUSE HAS HAD NOT BEEN DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
THE FRONT CRANKSHAFT PULLEY FLIES OFF THE FRONT OF THE ENGINE, CAUSING THE VEHICLE TO LOSE POWER STEERING. I OWN A MERCEDES REPAIR SHOP. THERE HAVE PROBABLY THOUSANDS OF FAILURES AND SOMEONE WILL DIE WHEN THEY LOSE THEIR STEERING.MERCEDES IS NOT COVERING THESE FAILURESOUT OF WARRANTY. IT AFFECTS ALL V-6 ENGINES FROM 96-2003 . CALL ANY DEALER PARTS DEPT. AND ASK HOW OFTEN THEY SELL ONE.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
TRANSMISSION LEAKS OIL/GAS PEDAL IS VERY STIFF & HARD TO PRESS/ DOOR LOCKS KEEP GOING UP AND DOWN WHEN USING REMOTE CONTROL/ REAR WASHER HOSE TO REAR WIPER HAD TO BE REPLACED/THERE IS NOISE IN THE LEFT FRONT WHEEL, AND DISC BACKING PLATE IS BENT AND BRAKE PEDAL IS STIFF WHEN TRYING TO STOP.*AK
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
DRIVER'S SIDE POWER WINDOW WAS INOPERATIVE. THE DEALER WAS NOTIFIED, AND STATED THAT THE FOUR WINDOW CLUSTERS FOR ALL THE WINDOWS HAD TO BE REPLACED TO GET THE DRIVER'S SIDE WINDOW TO OPERATE. THE CONSUMER WOULD LIKE TO KNOW WHY ALL FOUR WINDOW CLUSTERS HAD TO BE REPLACED. ALSO, THE POWER STEERING FLUID LEAKED FROM THE HOSES/CLAMPS, AND CONNECTORS. THE LEAKS APPEARED MORE FREQUENTLY DURING THE WINTER SEASON WHICH CAUSED THE METAL TO EXPAND. THE DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK *SCC *JB
TRANSMISSION LEAKS OIL/GAS PEDAL IS VERY STIFF & HARD TO PRESS/ DOOR LOCKS KEEP GOING UP AND DOWN WHEN USING REMOTE CONTROL/ REAR WASHER HOSE TO REAR WIPER HAD TO BE REPLACED/THERE IS NOISE IN THE LEFT FRONT WHEEL, AND DISC BACKING PLATE IS BENT AND BRAKE PEDAL IS STIFF WHEN TRYING TO STOP.*AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
WHILE DRIVING ON THE EXPRESS WAY AT NIGHT AT AROUND 50 MPH; THERE WAS A LOUD BANG AND A SOUND OF METAL BEING THROWN AROUND UNDER THE CAR. THE SOUND CAME FROM THE PASSENGER SIDE OF THE CAR. THEN AFTER A LOUD THUMP THERE WAS NO LONGER ANY NOISE. THE CAR DIDN'T FEEL THE SAME AFTER THAT. AFTER PULLING OVER AND CHECKING THE PASSENGER SIDE, YOU COULD SEE THAT THE CAR WAS VERY LOW TO THE GROUND, THE WHEELS TOUCHED THE TOP OF THE WHEEL WELL. THE NEXT MORNING AFTER JACKING THE CAR UP THE SPRING WAS NO LONGER IN THE CAR, AND THE ENTIRE UPPER ASSEMBLY OF THE SPRING SETUP WAS COMPLETELY TORN OFF. AFTER LOOKING CLOSE YOU SEE THAT THERE WAS QUITE A LOT OF RUST WHERE THE METAL SHOULD HAVE BEEN PROTECTED. AFTER RESEARCHING ONLINE IT IS APPARENT THAT THIS IS A VERY FREQUENT AND WELL KNOWN PROBLEM, AND THAT THE COIL SPRING PERCH WAS POORLY PROTECTED IN MY MODEL OF MERCEDES. THERE HASN'T BEEN ANY RECALL FOR THIS ISSUE. *TR
THIS INCIDENT OCCURRED TO MY 1999 MERCEDES BENZ E320 SEDAN. THE "INCIDENT" INVOLVES THE FAILURE OF THE RIGHT FRONT SPRING PERCH FAILURE. IF IT WERE NOT FOR AN INSPECTION RELATED TO ROUTINE MAINTENANCE, MY MECHANIC WAS SURE THAT A SERIOUS CATASTROPHIC FAILURE WOULD HAVE OCCURRED. FROM WHAT I HAVE BEEN ABLE TO GLEEN FROM MERCEDES BENZ OWNER WEBSITES, THIS IS A FAIRLY COMMON OCCURRENCE IN THESE VEHICLES AND YET MB HAS NOT ORDERED A RECALL. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
THIS IS A CORRECTION TO THE SUBMISSION MADE EARLIER THIS MORNING. JUST LIKE THE GM CARS THAT ARE CURRENTLY BEING RECALLED, MY CAR TURNED ITSELF OFF WHILE I WAS TRAVELING AT 60 MPH ON A LIMITED ACCESS ROAD. FORTUNATELY FOR MYSELF AND MY PASSENGER, TRAFFIC WAS LIGHT, I WAS IN THE RIGHT LANE, AND THERE WAS A WIDE SHOULDER. I COULD NOT RESTART THE CAR, WHICH HAD TO BE TOWED. THE MECHANIC KNEW IMMEDIATELY WHAT WAS WRONG, AND THE SAME THING HAD HAPPENED TO A MERCEDES HE REPAIRED THE WEEK BEFORE. *TR
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
TRANSMISSION LEAKS OIL/GAS PEDAL IS VERY STIFF & HARD TO PRESS/ DOOR LOCKS KEEP GOING UP AND DOWN WHEN USING REMOTE CONTROL/ REAR WASHER HOSE TO REAR WIPER HAD TO BE REPLACED/THERE IS NOISE IN THE LEFT FRONT WHEEL, AND DISC BACKING PLATE IS BENT AND BRAKE PEDAL IS STIFF WHEN TRYING TO STOP.*AK
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
THE LOCKS WILL RATCHET UP AND DOWN WHEN AN ATTEMPT IS MADE TO USE REMOTE LOCKING DEVICE. THERE HAVE ALREADY BEEN 2 LOCKS REPLACED ON THIS UNIT IN THE PREVIOUS SIX -EIGHT MONTHS. I HAVE ATTEMPTED TO DETERMINE WHETHER OR NOT DAIMER HAS A PROBLEM WITH SAME, BUT HAVE BEEN UNABLE TO DO SO. I HAVE DETERMINED THAT THE LOCK REMAINS IN THE LOCKING POSITION AFTER IT COMPLETES A NUMBER OF CYCLES AND MUST BE LOCKED MANUALLY. I HAVE ATTEMPTED TO DETERMINE WHETHER OR NOT DAIMER HAS A PROBLEM WITH THE LOCKS ON THIS PARTICULAR UNIT AND HAVE BEEN UNABLE TO DO SO. ANY ASSISTANCE YOU CAN GIVE ME IN THIS MATTER WOULD BE APPRECIATED AS THE VEHICLE IS TIED UP FOR A COUPLE OF DAYS WITH EACH OCCURRENCE. **** DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****728303. *AK *JB
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Heating & air conditioning
Reports naming the heating, ventilation and air-conditioning system.
From owner reports, verbatim
FUEL GUAGE DOES NOT REGISTER CORRECT LEVELS OF FUEL. DEALER REPLACED THE FUEL SENDING UNIT THREE TIMES WHICH DID NOT CORRECT THE PROBLEM. *AK REAR SEATS CAN NOT BE UNLATCHED TO USE CARGO AREA AND TO RELOCK PROPERLY. EXTERIOR TRIM IS FALLING OFF THE DOOR PANEL. THE VEHICLE RATTLES FROM REAR. A/C DOES NOT COOL UNLESS THE RECIRCULATORY SYSTEM IS ON. SUN ROOF HAVE FOLLEN OUT. TRANSMISSION SHIFTS HARD AND NOISY. THE LATCHING MECHANISM ON THE SEAT BELT ASSEMBLY WAS NOT ASSEMBLED CORRECTLY DUE TO RECALL. THE OWNER NOTIFIED OFTHE RECALL AND THE DEALER FIXED (99V-328). *YH
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
VEHCLE RECEIVES 0 FUEL PRESSURE DUE TO A FAILED FUEL PUMP. ALSO, THE STARTER RELAY INTERMITTENTLY MISREADS THE KEY CODE. VEHICLE IS CURRENTLY AT THE DEALERSHIP. *AK
Too few reports in this category for a page of its own — they appear in the full complaint list.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE HEADLIGHTS INTERMITTENTLY ILLUMINATE. THE CONTACT INSPECTED AND DETERMINED THIS WAS DUE TO THE HEADLIGHT SWITCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION AND NO REPAIRS WERE MADE. THE HEADLIGHTS WOULD GO OUT WITH THE TURN SIGNAL OR HIGH BEAM LIGHTS WERE USED. UPDATED 03/17/06. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .