RoadVitals

2018 Mercedes-Benz AMG CLA45 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
6
Latest Oct 12, 2021
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Sep 26, 2017

What this page shows

Our database holds 6 NHTSA owner-reported complaints for the 2018 Mercedes-Benz AMG CLA45. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–6 of 6

ElectricalEnginePowertrain (other)
Filed Oct 12, 2021

Regarding 2018 CLA 45 AMG: On 9-21-21, while I was driving approximately 45 MPH on a 4 lane road, suddenly the car completely shut down. A message simultaneously popped up that the car was disabled and instructed me to look up in manual. Immediately I turned right into the first driveway where the car came to a stop. I was able to restart car and drive home. At that point, the car's total mileage was 17,189. 10-7-21: Deeming the car unsafe to drive, I had the car towed to Mercedes-Benz of Raleigh for a pre-arranged appointment on 10-8-21with service advisor Christopher Moore. After the tech ran numerous tests, he found the ME control unit was faulty and replaced it at no charge. Since I drove it back home, I haven't driven it since.

NHTSA ID
11436430
Incident
Sep 21, 2021
Electrical
Filed Sep 15, 2021

The contact owns a 2018 Mercedes-Benz AMG CLA45. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was unavailable. The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ID
11433044
Incident
Feb 1, 2021
Filed Aug 2, 2021

Manufacturer has not fixed the outstanding software safety recall in a timely fashion. I have contacted them over 10 times and no one has any idea when the software update will be sent and there is no one they can escalate the issue to. I use the car for work, but I am not allowed to use a car with an outstanding safety recall.

NHTSA ID
11427487
Incident
Feb 26, 2021
Filed Dec 2, 2020

WE WERE ADVISED MERCEDES-BENZ IS ISSUING A RECALL DUE TO MOLD EXISTING IN THE FACTORY HVAC SYSTEM FROM A LAW FIRM MAILER. WHEN CONTACTING MERCEDES-BENZ, THEY STATED THEY ARE OF THE PROBLEM AND TOLD US A RECALL WOULD BE TAKING PLACE AROUND JANUARY 2021. WE BOUGHT THIS VEHICLE NEW IN OCTOBER 2018 AND INGEST POSSIBLE MOLD SPORES DAILY WHILE ENDURING A HORRIBLE MUSTY SMELL. WE ATTEMPTED TO TRADE IN OUR VEHICLE FOR A NEWER MODEL AND WERE INSULTED WITH THE SALES MANAGER'S RESULTS AT ZT MOTORS, FORT WALTON BEACH, FL. SO, NOW WE ARE STUCK WITH A $70,000 VEHICLE, PAYING MONTHLY PAYMENTS, AND NOT BEING INFORMED DIRECTLY BY MERCEDES WHEN THIS CORRECTION WILL TAKE PLACE. I HAVE AN AUTOIMMUNE DISORDER AND BEING AROUND MOLD IS EXTREMELY DANGEROUS FOR ME. VERY DISGUSTED BY MERCEDES-BENZ AND WILL NEVER PURCHASE ANOTHER AS THEY DO NOT TAKE CARE OF THEIR LOYAL CUSTOMERS.

NHTSA ID
11377556
Incident
Mar 2, 2020
Driver assistanceEnginePowertrain (other)
Filed Nov 5, 2018

ACCELERATING OUT OF A LEFT TURN, THE CAR HESITATED MOMENTARILY THEN THE ENGINE COMPLETELY SHUT DOWN IN TRAFFIC. THE DASH INDICATED THAT THE CAR HAD BECOME INOPERATIVE, POSSIBLY DUE TO THE ELECTRONIC STABILITY PROGRAM (ESP) ISSUE.

NHTSA ID
11149454
Incident
Nov 3, 2018
Mileage
13,000 mi
Engine
Filed Sep 26, 2017

AS I ACCELERATED OUT OF A LEFT TURN, THE ENGINE SUDDENLY SHUT OFF, THE TRANSMISSION SHIFTED INTO NEUTRAL, AND THE DASH INDICATED THAT THE VEHICLE WAS 'INOPERABLE'. I PULLED OVER AND TURNED OFF THE IGNITION. WHEN I ATTEMPTED TO RESTART, THE VEHICLE STARTED WITH NO ISSUES.

NHTSA ID
11029885
Incident
Sep 25, 2017
Mileage
1,945 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .