2023 Mercedes-Benz AMG SL43

My mom and I were in her car brand new Mercedes adaptive cruise was on the car started to act up with all the warning lights again, which shut all safety systems down air back seatbelts, adaptive cruise, Tronics and the engine wall between 18 wheeler and the freeway wall slammed the vehicle into the freeway hall causing about $5000 worth of damage tires and wheels. Both on the left side had to be towed is horribly scary on another incident about three weeks prior. The gas pedal broke while she was getting off the freeway and braking trying to brake with part cars during rush-hour. The car is going and braking at the same time she had to go up on the curb come to find out the gas pedal broke off and lunged hinged itself between the brake and the gas pedal so when she was trying to break, the car was accelerating at the same time scared her to death. She’s almost [XXX]. She bought this car and I almost killed her twice Not to mention all the issues we’ve had going into the shop six weeks at a time three different dealerships we’ve only have the car in our possession maybe two months out of the eight months they’ve done nothing and they can’t fix it. Brand new. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11637467

Incident

Apr 23, 2024

This NCU replaces the prior NCU issued on May 15, 2025, and contains additional MY 2023 and MY 2024 vehicles which are highlighted below. In our continuing efforts to ensure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) is extending the warranty coverage on the Diagnostic Module for Tank Leakage detection (DMTL) in certain Model Year (“MY”) vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 10 years/120,000 miles (vehicles certified as LEV II) and 15 years/150,000 miles (vehicles certified as LEV III), whichever occurs first, for the following condition: •Under certain circumstances, the DMTL may trigger erroneous Diagnostic Trouble Code (DTC) entries that may result in the illumination of the Check Engine Malfunction Indicator Lamp (‘MIL’).

Complaint Crackling and cracking noise from the outer wheel on the front axle when cornering Cause The noise is generated by a micromovement on the contact surface between the rim and the brake disk (wheel bolt group) and may be intensified by potential soiling. The more lightweight rim (AMG forged rim) transmits the noise louder; in the case of cast rims, the noise is generally not perceptible. This is not a technical defect, but rather a complaint concerning comfort. Safe operation of the vehicle is ensured at all times. Remedy Important note: The operations described below do not represent a permanent remedy in every case. The noise may reoccur again after an indefinite period of time; sanding the rims with abrasive media multiple times is not permissible. Only cleaning using the Hazet tool 4960-160 (recommendation) can be performed without any concerns each time the wheel is changed or if the complaint reoccurs. Replacing the parts (rim, wheel bolts, wheel bearings, wheel hub, brake disk) is not expedient in the event of this complaint. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Clean the components of the wheel bolt connection according to the WIS instructions Sand down the rim and brake disk bowl by performing the following steps: • Manually sand rim (old design only) in area of water drain bores (Figure 1; item A), approx. 1.5 cm left and right of water drain bore (Figure 2) Note: Use abrasive paper with grit size 80. The grooving in this area should no longer be visible (sand down approx. 0.1-0.2mm) • Also sand brake disk bowl using emery cloth or abrasive paper with a grain size of 120 • For vehicles equipped with the AMG ceramic brake system (B07), abrasive paper may not be used for cleaning on the brake disk side Note: Do not use any cleaning agent when cleaning on the rim side. Cleaning using abrasive paper with a grain size of 80 will suffice. Do not apply any grease, lubricant or paste after cleaning The brake disk bowl should be "bare metal" in the area of the imprints made by the hole (Figure 3)

Complaint After an "Over the Air" update (OTA), FM or SDARS radio reception is limited; only a few stations are found. Cause The firmware installation was incomplete. Remedy In the A26/17 control unit "MBUX multimedia system" (head unit), use XENTRY to carry out the special process "All Modules"; this will reinstall the firmware completely.

Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened. See also LI33.20-P-078406 Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove side shafts 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") with Molykote and leave to dry for "one hour" in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("- -"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. NOTE: • Verify that the concern falls under one of the attachment videos. If not, then it is outside of the scope of this LI. • This also does not cover "Traffic Sign Inoperative" messages on the instrument cluster. Cause There are two identified reasons for this concern: 1. Country code information stored incorrectly at a particular geographic latitude range. 2. Incorrect reference data when the vehicle is started and a GPS signal is not immediately available. Remedy Do not replace parts. Please open a TIPS case to the Body/Chassis/Entertainment inbox but read the below carefully: • The vehicle must be exhibiting the concern as shown in the attachment videos. • The vehicle DOES NOT need to be at the dealer, nor does it need to be brought into the dealership. • If the geographic location is known, it is very important that it is provided. • Provide any pictures or videos, if available. A new software for the head unit is scheduled for tentative release in Q3 2026.

Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison. MUST match noise for proper diagnosis. NOTE: Steering functionality is not affected. Cause Contact area between wheel bearing and steering knuckle. See also: LI35.30-P-058566 (Throttle Lift-Off Noise - Rear) LI33.30-P-056665 (Throttle Lift-Off Noise - Front) LI40.10-P-059248 (Wheel cracking noise when cornering) Remedy 1. Perform Operation A and evaluate by testing vehicle. 2. If noise is still present after re-testing: • If 192/232 chassis, verify FIN is in the listed range below in "Operation B" and perform. • If not 192/232 chassis or vehicle is a 192/232 not in the listed FIN range, additional verifications of where the noise is coming from are needed. Use multiple channel NVH method to narrow down location. Verify the LI's listed above were completed or if there are other similar noises associated with the chassis (Example: 192/232 also has under panel noises and an associated LI). Operation A: 1. Clean contact surfaces of wheel bearing and steering knuckle with brake cleaner as seen in the attached pictures. NOTE: The front area of the wheel bearing and the seals must not come into contact with the cleaner, otherwise, the sealing rings will be damaged. 2. Clean threads of wheel bearing mounting. 3. Thinly coat contact surfaces of wheel bearing, steering knuckle, and axle mating face with Molykote (annular joint grease). See the attached steering knuckle and wheel hub pictures for reference. NOTE: Axle mating face greasing is also covered in LI35.30-P-058566 and LI33.30-P-056665. Operation B (Only applies to 192 and 232 in listed FIN range): Only affects vehicles up to FIN end number: • Model series 192: xxx xxx xx 002 876 • Model series 232: xxx xxx xx 022 312 1. Replace steering knuckle. 2. Wheel bearings do not need to be replaced.