2023 Mercedes-Benz AMG SL43

My mom and I were in her car brand new Mercedes adaptive cruise was on the car started to act up with all the warning lights again, which shut all safety systems down air back seatbelts, adaptive cruise, Tronics and the engine wall between 18 wheeler and the freeway wall slammed the vehicle into the freeway hall causing about $5000 worth of damage tires and wheels. Both on the left side had to be towed is horribly scary on another incident about three weeks prior. The gas pedal broke while she was getting off the freeway and braking trying to brake with part cars during rush-hour. The car is going and braking at the same time she had to go up on the curb come to find out the gas pedal broke off and lunged hinged itself between the brake and the gas pedal so when she was trying to break, the car was accelerating at the same time scared her to death. She’s almost [XXX]. She bought this car and I almost killed her twice Not to mention all the issues we’ve had going into the shop six weeks at a time three different dealerships we’ve only have the car in our possession maybe two months out of the eight months they’ve done nothing and they can’t fix it. Brand new. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11637467

Incident

Apr 23, 2024

Issue A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Slight creaking noises when steering. Cause Noises may come from one or more sleeves of the horn contact plate. Remedy Remove the horn contact plate and check the sleeves for noise; see attached video. If necessary, apply lubricant to the sleeves.

A software update will be performed that provides enhancements to the robustness and system stability of the communication module. The update is free of charge and runs in the background, which takes about 8 minutes to install. During this time, the vehicle can be driven without any restrictions, and the new software will be active with the next ignition cycle. Remedy MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit.

Complaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking. Cause Although the cause of the vibration is most likely due to excessive lateral runout on the rotor or hub/wheel bearing, the system as a whole needs to be checked for other possible contributors. 1. Prior collision damage. 2. Excessive vehicle sitting times without rotating components. 3. Wheel bearing/hub lateral runout. 4. Wheel mating interface has been overtightened (did not follow WIS torque procedures). 5. Mating interfaces have been excessively modified (painted, gouged, bent, etc...). Remedy Read through the entire attached worksheet prior to performing. After performing, please review the final page and perform work accordingly. NOTE: This document is not pre‑authorization or otherwise dealing with warranty. This is intended for diagnostic purposes only. If there are any questions on how to proceed OR The work sheet has been performed and the vehicle has returned with the same concern. Please perform the measurements as seen in the worksheet again and open a TIPS case to the Body, Chassis, and Entertainment team.

Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the IC Control Unit Log, please check the following information: Verify whether DTCs B228229, B228287, and B226656 are present in either A or A+S. Verify that Status Schlüssel‑ID = "ID is not valid" and Anlernstatus = "IC is initialized", as shown in the attached image (image_2). Please run the XENTRY guided test for the listed DTCs and provide the results.

Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment. Note: Please refer to this document in the warranty claim and, once diagnosis is completed, select the damage code depending on the component part that is causing the issue. • If the noise stops when the door trim is removed, please proceed in accordance with LI72.10‑P‑067691. Information: In this case, do not use a damage code for the speakers in the warranty claim!