2017 Mercedes-Benz C 300 Airbags Problems

In October 2024, the rear subframe was replaced due to rust perforation in the area of the suspension arm mounting bracket. I had no warning. The car was in for routine service at Mercedes Benz of New London. It had rusted from the inside out and was considered unsafe to drive by the Mercedes service advisor. I could have had a serious accident! I had no choice but to replace the subframe as it is my only vehicle. Shockingly I learned many others have had this issue with various Mercedes models/years and that Mercedes Benz knows of this serious safety problem and there is a class action lawsuit pending but subframe replacement is not covered under warranty by Mercedes Benz, so the cost was mine to bear.

NHTSA ID

11676702

Incident

Oct 11, 2024

The contact owns a 2017 Mercedes Benz C300. The contact stated that while making a left turn at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The air bags did not deploy upon impact and the seat belt also failed to restrain the contact during the crash. Due to both failures, the contact's head and chest hit the steering wheel. The contact was taken to the hospital by ambulance and given an X-ray exam. The contact was treated for lacerations to the forehead and suffered pain to the head, neck, back, and chest. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was initially towed to an independent mechanic and later back to the contact's home where it remained in the contact's possession. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ID

11588668

Incident

May 9, 2024

I was reversing my vehicle when I heard a snap, and the inside dash panel warning sign came on…later I google it and found out it has happened to many other people. the clock spring behind the steering wheel snapped and airbags warning signs came on with possibility of deploying at any moment.

NHTSA ID

11492300

Incident

May 27, 2022

The contact owns a 2017 Mercedes Benz C300. The contact stated while driving at a slow speed in traffic, another vehicle rear-ended and caused her to crash into the vehicle in front. The air bags did not deploy. The contact sustained injuries to the back of her head, her left shoulder, right wrist, and right arm along with chest pains and facial contusion. The contact sought medical attention at an emergency room. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 57,000.

NHTSA ID

11469189

Incident

Jun 11, 2022

Mileage

57,000 mi

I was in a car accident on June 30,2021. A Car collided into my drivers side at the front left wheel. My airbags did not deploy and i was injured. my injuries consisted of neck, shoulder, and lower back. I was also thrown to the passenger side of the vehicle because my seat belt did not seem to lock. Thank you, [XXX] email- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ID

11423870

Incident

Jun 30, 2021

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, WAS BROADSIDED ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE FRONTAL AIR BAGS DEPLOYED, BUT THE AIR BAG UNDER THE DASHBOARD OF THE DRIVER SIDE DEPLOYED WITH SUCH FORCE THAT CAUSED LACERATIONS AND SECOND DEGREE BURNS ON THE DRIVERS LEGS. THE POLICE WAS PRESENT AND A REPORT NUMBER: 38-18-85 WAS FILED. THE DRIVER WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT, THE INSURANCE COMPANY LABELED THE VEHICLE DESTROY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

11243472

Incident

Jul 18, 2018

Mileage

8,000 mi

TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS INVOLVED IN AN HEAD ON COLLISION. THE DRIVER'S AIR BAG DEPLOYED, BUT NOT TO FULL CAPACITY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

NHTSA ID

11172855

Incident

Aug 17, 2018

Mileage

14,000 mi

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF GEORGETOWN AT 512-930-6150 (LOCATED AT 7401 N INTERSTATE 35 FRONTAGE RD, GEORGETOWN, TX 78626) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11123053

Incident

Oct 6, 2017

I HIT A BEAR IN MONTANA IN MY 2017 MERCEDES C300 AT 86MPH AND DESTROYED THE FRONT OF MY CAR. THE SEATBELTS DEPLOYED AND WRENCHED US INTO OUR SEATS AND SMOKE CAME OUT OF THE FRONT AIR VENTS BUT THE AIRBAGS DID NOT GO OFF. ON THE DASH THE VEHICLES STATED THAT THE AIRBAGS IN ALL 4 ZONES IN THE CAR MALFUNCTIONED AND SERVICE IS REQUIRED. MERCEDES IS STATING THAT THE LIGHT IS FROM A SEATBELT ERROR CODE BUT THE DASH DID NOT SAY ANYTHING ABOUT SRS OR SEATBELTS. I DO NOT WANT TO PUT MY FAMILY BACK IN THE CAR AND DO NOT FEEL IT SHOULD BE REPAIRED. PLEASE SEE ATTACHED PHOTOS OF THE ERROR MESSAGES ON THE DASH. I DO NOT KNOW HOW I CAN HIT SOMETHING THAT HARD AND NOT HAVE THEM DEPLOY. MERCEDES IS DOING AN INTERNAL INVESTIGATION BUT THEY HAVE NOT GIVEN ME THE RESULTS OF THAT AND IT HAS BEEN OVER 3 WEEKS. VEHICLE WAS IN FOR A AIRBAG RECALL NOT TAKATA RELATED ON JANUARY OF 2018 AND THIS WAS SUPPOSED TO HAVE BEEN REPAIRED.

NHTSA ID

11112163

Incident

Jun 23, 2018

Mileage

17,000 mi

SINCE I BOUGHT IN FEBRUARY 2017 BRAND NEW 2017 MERCEDES BENZ C300 CONVERTIBLE IN ONE YEAR OF OWNERSHIP I HAD TO BRING MY CAR SEVERAL TIMES FOR SERVICES LIKE, THE CONVERTIBLE TOP WOULD NOT WORK, THE MIRRORS WOULD NOT FOLD, THE STEERING WHEEL WOULD NOT ADJUST, ELECTRONICAL ISSUES LIKE CONNECTING MY CELL PHONE TO THE CAR. ( I HAD THE TOP GOT REPLACED ONLY AFTER COUPLE OF MONTHS AFTER I PURCHASED THE CAR.) TODAY APRIL 27 2018 I COULD NOT START THE CAR IN THE MORNING TO GO TO WORK, THE DISPLAY WAS SHOWING THE KEY IS NOT DETECTED( HAD TO EXIT THE CAR COUPLE OF TIMES, WITH THE KEY AND TRY AGAIN TO START THE CAR UNTIL IT FINALLY WORKED).HAD MY TOP OPEN WHILE WAS DRIVING TO WORK AND ONCE PARKED THE TOP WOULD NOT CLOSE, AND AGAIN HAD TO EXIT THE CAR LOCK UNLOCK AN TRY AGAIN COUPLE OF TIMES BEFORE IF FINALLY CLOSED. I DID RECEIVE A LETTER SAYING THAT THE CAR WAS DEFEFECTED, AND THAT THE AIRBAG ON THE DRIVERS SEET MAY NOT WORK, I'LL ATTACH THE LETTER ( BROUGHT FOR SERVICES) BUT IT'S SEEMS THAT THEY DIDN'T FIX THE PROBLEM. ALSO THE TIRE PRESSURE EVERY COUPLE OF WEEKS IT'S LOW, AND THE DISPLAY WOULD SHOW SOMETIMES THAT THE SEET IS NOT FIRM OR STEADY. I BOUGHT A BRAND NEW CAR TO FEEL SAFE AND DO NOT FEEL THAT WAY.

NHTSA ID

11090429

Incident

Apr 27, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED THAT THERE WERE THREE RECALLS ON THE VEHICLE REGARDING THE AIR BAGS AND ELECTRICAL SYSTEM. THE VEHICLE WAS REMEDIED FOR AN AIR BAG RECALL; HOWEVER, THE PARTS HAD NOT BEEN AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (MERCEDES-BENZ OF WEST HOUSTON, 1025 HWY 6, HOUSTON, TX 77079, (281) 492-5800) WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE OTHER TWO RECALLS. THE MANUFACTURER WAS CONTACTED. THE NHTSA CAMPAIGN INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

11078686

Incident

Sep 1, 2017

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BUFFALO (8185 MAIN ST, WILLAMSVILLE, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11074010

Incident

Nov 1, 2017

TAKATA RECALL SEATBELT ISSUES WARRANTY ITEMS /ELECTRICAL NO RESPONSE FROM DEALER AFTER REPEATED EMAILS

NHTSA ID

11053814

Incident

Nov 8, 2017

WHILE DRIVING THE CARE, I NOTICED THE SEAT BELT LIGHT REMAINED ON DESPITE BEING BUCKLED AND THE PASSENGER AIR WAS NOT SET DESPITE MY WIFE SITTING IN THE SEAT. I FOUND THIS ODD, CONTACTED THE DEALERSHIP FOR SERVICE AND RESEARCHED IF THE CAR HAD A RECALL...THIS CAR DID HAVE A RECALL AND WAS SOLD WHILE IN ACTIVE RECALL STATUS. FEDERAL LAW EXPLICITLY PROHIBITS DEALERSHIPS FROM SELLING A NEW CAR IF A PENDING RECALL HASN'T BEEN PERFORMED. AS, A RESULT, I NO LONGER WANT THIS CAR BECAUSE THE CAR SHOULD NOT HAVE BEEN SOLD UNTIL THE RECALL WAS PREPARED. BUT, MORE SO BECAUSE THE REMEDY TO REPAIR THIS CAR IS NOT UNTIL MARCH OF 2017.

NHTSA ID

11041430

Incident

Oct 30, 2017

Mileage

95 mi

TAKATA RECALL. WHAT IS CONSIDERED TO BE A "TIMELY MANNER" FOR THE DEALER TO FIX A CAR?

NHTSA ID

11040900

Incident

Oct 6, 2017