2016 Mercedes-Benz CLA 250 Airbags Problems

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering column module clock spring and an insufficient grounding of the steering components, could lead to an inadvertent deployment of the driver airbag. An inadvertent driver airbag deployment may cause a risk of injury to the driver and might increase the risk of a crash." Currently my airbag and horn do not work as a result of this defect and Mercedes said there is no current safety recalls, however this is the exact issue that was replaced and fixed before I purchased it. They want to charge me a $300 diagnostic fee, (when my mechanic has already looked at it), I am not wanting to pay the dealership for an issue that is clearly related to the recall issue that was not properly fixed. My car is a safety issue to myself and anyone if I drive it, my horn does not work, so that makes it hard to prevent accidents and my airbag, upon reading further online, could potentially deploy and CAUSE and accident.

NHTSA ID

11747511

Incident

Jun 1, 2026

My mechanic said that he believes there is a recall on a recalled part this was previously repaired per Mercedes notice of safety recall dated April 2018. The recall remedy provided by the manufacturer has failed to permanently fix the safety defect, and the vehicle remains unsafe to drive. "On certain Model Year (“MY”) 2014-2017 B-Class electric, MY 2012-2018 C-Class, MY 2012-2017 E-Class, MY 2014-2018 CLA, MY 2015-2018 GLA, MY 2016-2018 GLC, and MY 2013-2015 GLK-Class vehicles, an electrostatic discharge, when combined with a broken steering column module clock spring and an insufficient grounding of the steering components, could lead to an inadvertent deployment of the driver airbag. An inadvertent driver airbag deployment may cause a risk of injury to the driver and might increase the risk of a crash." Currently my airbag and horn do not work as a result of this defect and Mercedes said there is no current safety recalls, however this is the exact issue that was replaced and fixed before I purchased it. They want to charge me a $300 diagnostic fee, (when my mechanic has already looked at it), I am not wanting to pay the dealership for an issue that is clearly related to the recall issue that was not properly fixed. My car is a safety issue to myself and anyone if I drive it, my horn does not work, so that makes it hard to prevent accidents and my airbag, upon reading further online, could potentially deploy and CAUSE and accident.

NHTSA ID

11747510

Incident

Jun 1, 2026

May 3, 2023 - I had pulled back into my driveway approximately at 8:45 AM after leaving a couple of minutes before to run errands. I turned the car off and went inside of my house for less than five minutes. I got back into my car, started the vehicle and the airbag exploded unexpectedly while I was in my driveway. Of course, I was shocked and confused as to what had happened. My husband was inside the house and came out to check on me. I received surface burns on both of my forearms, my left pinky finger was bent in an unnatural position and part of my left pinky fingernail was missing. It was a true blessing that I was in my driveway and not driving on the open road. I went to the doctor a few hours later to get checked out, where it was confirmed by x-rays that I had fractured my left pinky finger, which made it very difficult to do my job. I was traumatized from this incident to say the least. My car sat at the end of my driveway in the same place where the airbag deployed until May 10th. May 9, 2023 - I made my first call to Mercedez Benz USA Care to report what had happened with my Mercedes 2016 CLA250 the previous week and for them to advise me as to what I shoud do. I was advised by MBUSA care representative to have my car towed to an authorized Mercedes Benz Dealership in Kansas City. Because of the late hour of the business day, I decided to have the car towed to the dealership the next day. May 10, 2023 - The vehicle was towed to an authorized Mercedes dealer, Aristocrat Motors in Kansas City. From what I've been told, my vehicle was inspected some time during the last half of June. Because this is considered a legal matter by MBUSA, I have not received any further communication from them. My car has been in "lock down" at the dealership since in was towed there on May 10th. I have reached out to the referral manager at MBUSA on countless occasions via both telephone and email. We have made three car payments and have no car to drive.

NHTSA ID

11533011

Incident

May 3, 2023

I was involved in an accident and hit on the drivers side front and back door. I thought it was weird the airbags did not deploy. I had over $100k in medical bills and still require another surgery.

NHTSA ID

11418261

Incident

Jun 26, 2020

STILL NO REMEDY FOR PASSENGER AIRBAG FOR MY 2016 MERCEDES E400. HOW LONG DOES MERCEDES HAVE TO FIX THE PROBLEM?

NHTSA ID

11338425

Incident

Jul 9, 2020

UNKNOWN ACCELERATED OUT OF DRIVEWAY, TURNING LEFT. COLLISION WITH OBJECT DEEMED VEHICLE TOTAL LOSS. NO AIRBAG DEPLOYED, FRONT END COLLISION. *TR

NHTSA ID

11328207

Incident

Aug 9, 2019

Mileage

29,000 mi

"TAKATA RECALL" THE DRIVER WAS KILLED IN A CAR ACCIDENT ON MARCH 21ST 2018 AND THE CAR WAS ON A RECALL. THE ACCIDENT WAS AT OCKECHOBEE ROAD, MIAMI, FL WITH 11TH STREET. THE CAR WAS IN MOTION. THE DRIVER RECEIVED A LETTER FROM MERCEDES-BENZ IN NOVEMBER 2017 STATING THAT THE CAR HAD AN INSUFFICIENT ELECTRICAL GROUNDING IN THE STEERING COLUMN COMPONENTS AND THAT THIS COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG CAUSING A RISK OF A POTENTIAL CRASH, BUT THAT UNFORTUNATELY THE REMEDY WAS NOT AVAILABLE YET. DESPITE OF THIS, THE DRIVER TOOK THE CAR TO A MERCEDEZ-BENS DEALER IN THE SAME MONTH, ON NOVEMBER 29TH 2017, AND NOTHING WAS MADE ABOUT THE PROBLEM. THE ACCIDENT WAS TRAGIC. IT WAS AT 2:40PM AND TWO MINUTES BEFORE 2:38PM THE DRIVER SPOKE TO HIS WIFE AND EVERYTHING WAS WELL. ALSO THE AUTOPSY DIDN'T SHOW ANYTHING WRONG WITH HIS HEALTHY CONDITIONS. HE WAS AN AMAZING FATHER, HUSBAND AND VERY CALM PERSON. A PART OF THE INVESTIGATIONS SHOWS THAT THERE IS NO BREAK MARKS ON THE FLOOR, WHICH SHOWS THAT THE DRIVE LOST THE CONTROL OF THE CAR. HIS SON (16) WAS IN THE CAR WITH HIM AND HAD A LOT OF INJURIES AND STILL IS RECOVERING. BECAUSE ALL OF THIS EVIDENCES, I BELIEVE THAT THE AIRBAG DEPLOYED ON HIS FACE CAUSING HIM TO LOOSE CONTROL OF THE CAR.

NHTSA ID

11113952

Incident

Mar 21, 2018

"TAKATA RECALL" WHY DO IT TAKE SO LONG TO FIX THIS PROBLEM. ALSO I SEE WHERE MERCEDES IS COVERING THEMSELVES BY SENDING A LETTER TO WARN YOU, SO YOU CAN'T BRING UP NO CHARGES. WHY DON'T YOU DON'T OFFER LONER CARS UNTIL THIS PROBLEM IS FIX. YOU SHOULDN'T HAVE ANYONE DRIVING THESE CARS IN THIS CONDITION. YOU NEED TO TAKE CARE OF YOUR CUSTOMERS. THESE CARS COST TO MUCH MONEY TO HAVE THESE PROBLEMS AND YOU NOT TAKE CARE OF YOUR CUSTOMERS. AFTER THIS I WILL NOT BEING BUY ANOTHER MERCEDES AND I WILL LET MY FRIENDS KNOW AS WELL ALL THE PROBLEMS YOU HAVE IF YOU BUY ONE.

NHTSA ID

11091205

Incident

May 1, 2018

Mileage

420,000 mi

"TAKATA RECALL" WHAT PURPOSE DOES THIS RECALL SERVE IF THE MANUFACTURER STILL DOES NOT HAVE A "REMEDY" AVAILABLE? I HAVE 3 BENZ'S, ALL AFFECTED BY THIS RECALL AND FOR OVER 1 YEAR THE DEALER CANNOT REPAIR DUE TO "NO REMEDY YET AVAIL". SO IN THE MEANTIME, WE SHOULD DRIVE AND PRAY THAT SOMETHING TRAGIC DOES NOT OCCUR?

NHTSA ID

11044220

Incident

Apr 1, 2016

TAKATA RECALL. CONTACTED MERCEDES BENZ GREENWAY SPOKE WITH SERVICE DEPARTMENT EXPLAINED THAT I CHECKED UPON MAIL NOTIFICATION OF A RECALL ON MY VEHICLE. SPOKE WITH RECEPTIONIST WHO TOLD ME THAT THERE WAS NO RECALL (TAMMY OR CHRYSTAL). CALLED BACK AND LUIS TOLD ME THAT THERE WAS A RECALL BUT NO SOLUTION. WHAT DO I DO? CONTINUE DRIVING AT RISK WITH MY CHILD IN THE CAR!!!!???

NHTSA ID

11040195

Incident

Oct 26, 2017

HELLO, I AM WRITING TO FILE A COMPLAINT THAT I WAS NOT CONTACTED OR INFORMED BY MERCEDES BENZ OR MY DEALER IN BOSTON (MERCEDES BENZ OF BOSTON, HERB CHAMBERS) THAT MY VEHICLE (VIN) WAS AFFECTED BY THE RECENT RECALL REGARDING THE ISSUE WITH THE ELECTROSTATIC DISCHARGE INADVERTENTLY SETTING OFF THE AIRBAG. I HAD TO FIND THIS OUT THROUGH THE NHTSA WEBSITE AND UNTIL NOW I HAVE BEEN DRIVING AROUND UNAWARE OF THIS SERIOUS SAFETY ISSUE AND RISK. MY AIRBAG WAS NOT DEPLOYED OR I DID NOT HAVE THIS ISSUE AFFECT ME YET BUT NOW I'M HESITANT AND AFRAID TO DRIVE WITHOUT HAVING THIS ISSUE FIXED. IT ALSO SCARES ME THAT I HAVE BEEN DRIVING UNAWARE OF THIS ISSUE BECAUSE NEITHER MERCEDES BENZ OR THE DEALER CONTACTED ME IN A TIMELY MANNER AND IT MAKES ME WONDER WHAT WOULD HAVE HAPPENED IF THIS ISSUE STRUCK ME WHILE I WAS DRIVING THE LAST FEW WEEKS.

NHTSA ID

11035543

Incident

Oct 22, 2017

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING AT SLOW SPEEDS, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE UNDERCARRIAGE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE PASSENGER SUSTAINED INJURIES TO THE FACE AND RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,583.

NHTSA ID

10966079

Incident

Mar 7, 2017

Mileage

1,583 mi

TL* THE CONTACT RENTED A 2016 MERCEDES-BENZ CLA250. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT ALSO STATED THAT THE AUTONOMOUS BRAKING SYSTEM FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE RENTAL AGENCY WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

NHTSA ID

10935452

Incident

Dec 4, 2016