2018 Mercedes-Benz CLA 250 Airbags Problems

After a hard impact car continued to go then when came to a stop the air bags deployed which resulted in injuring my left arm

NHTSA ID

11755695

Incident

Jul 9, 2026

The contact owns a 2018 Mercedes-Benz CLA250. The contact stated that while driving and turning the steering wheel to the left, there was an abnormal clicking sound coming from the vehicle. Additionally, the electrical features on the steering wheel failed to operate as needed. The contact stated that several days later, the same failure returned with air bag and a "Front Left Malfunction - Service Required" message displayed on the instrument panel. The contact spoke to her mechanically inclined brother and was informed that the failure was likely related to a defective clock spring. Upon investigation, the contact discovered NHTSA Campaign Number: 17V627000 (Air Bags) ,which the contact linked to the failure. The contact went to the local dealer's website and communicated with an agent through the Live Chat feature. The contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA ID

11697599

Incident

Oct 31, 2025

My clock spring is no longer working, it made all the buttons on my steering wheel stop working and i am afraid the airbag will deploy at random since there was a recall on cla models 2015-2018. I own a Mercedes cla 250 2018 but it is not showing a recall on my specific vehicle. Not only that but they no longer sell just the clock spring for my car, im assuming because of the recall. I am scared that my airbag will randomly deploy while im driving or that it will not deploy at all in case of an accident. It was diagnosed by an independent mechanic There was no other messages except when my left side airbag service needed message popped up

NHTSA ID

11689310

Incident

Aug 23, 2025

My car clock spring has went out, and it affects my car airbag deploy. I see it’s a problem with the Mercedes Cla250. It’s very dangerous it causes your horn not to work as well!

NHTSA ID

11641460

Incident

Jan 1, 2025

Air says it will malfunction nothing has happened but wish for it to be repaired before an accident

NHTSA ID

11612161

Incident

Sep 2, 2024

The year and model of my car has been recalled for a steering column module/clock spring. Mercedes says my VIN is not in the recall. This is a safety concern as an airbag will not deploy. I believe I should be included in the recall.

NHTSA ID

11564288

Incident

Nov 28, 2023

The contact owns a 2018 Mercedes-Benz CLA250. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the steering wheel made a clicking sound while turning, and the mileage button on the steering wheel was inoperable. An independent mechanic was made aware of the failure and informed the contact that the failure could be related to a faulty clockspring; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but stated that there was no recall associated with the VIN. The failure mileage was approximately 65,000.

NHTSA ID

11542118

Incident

Aug 30, 2023

Mileage

65,000 mi

TL* THE CONTACT OWNED A 2018 MERCEDES-BENZ CLA250C. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY A SPEEDING VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEADACHES, HIP PAIN, WHIPLASH, AND VISION ISSUES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 20,460.

NHTSA ID

11179894

Incident

Jan 23, 2018

Mileage

20,460 mi