2007 Mercedes-Benz CLS500 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2007 Mercedes-Benz CLS500, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags116.7%
- Fuel system116.7%
- Interior & seats116.7%
- Other / unspecified116.7%
- Steering116.7%
- Suspension116.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
I HAVE A 2007 MERCEDES CLS 550. MY HEADREST HAVE DEPLOYED FOR SOME REASON ON AT LEAST FOUR SEPARATE OCCASIONS. WHEN THE HEADREST DEPLOYS IT HITS ME IN THE BACK OF THE HEAD. IT HAS HAPPENED 2X WHILE DRIVING ON THE FREEWAY AND 2X WHILE BACKING UP. THE DEALERSHIP HAS REPAIRED THE HEADREST ON AT LEAST FOUR SEPARATE OCCASIONS. INCLUDING KEEPING THE VEHICLE FOR ALMOST A MONTH AND HALF. THAT REPAIR WAS JUST A FEW MONTHS AGO. LAST WEEK WHILE DRIVING ON THE FWY, THE HEADREST DEPLOYED AGAIN FOR NO REASON AND STRUCK ME IN THE BACK OF THE HEAD. I BELIEVE THIS IS A DEFECT AND A SAFETY CONCERN. IN ADDITION, MY VEHICLE STEERING WHEEL STARTED PEELING A YEAR AGO. THIS PAINT COMES OFF ON MY HANDS AND CAN END UP IN MY EYES, NOSE AND MOUTH. I AM CONCERNED ABOUT THE CONTENTS OF THE PAINT. MERCEDES REFUSES TO REPLACE MY STEERING WHEEL OR REPAIR IT. WHEN THE PEELING FIRST OCCURRED THE DEALERSHIP ORDERED ME A NEW STEERING WHEEL AND SAID THAT IT WAS A PROBLEM WITH SOME OF THE MODELS. WHEN I RETURNED TO THE DEALERSHIP TO HAVE THE STEERING WHEEL INSTALLED, AFTER THE DEALERSHIP HAD ORDERED A NEW ONE, THEY THEN SAID THAT I WAS OUT OF WARRANTY AND MERCEDES REFUSED TO COVER THE COST. MY VEHICLE WAS STARMARKED AND I HAD AN EXTENDED WARRANTY TO 100,000 MILES. AT THE TIME OF THE PEELING MY VEHICLE HAD ABOUT 54,000 MILES. I AM NOT SURE OF THE CONTENTS OF THE PAINT. HOWEVER, I DON'T FEEL THAT THE STEERING WHEEL SHOULD BE PEELING AND THE CONTENTS COMING OFF ON MY HANDS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
FUEL SMELL SUSPENSION DRIVERS SEAT TEARING BRAKES
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
FUEL SMELL SUSPENSION DRIVERS SEAT TEARING BRAKES
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I HAVE A 2007 MERCEDES CLS 550. MY HEADREST HAVE DEPLOYED FOR SOME REASON ON AT LEAST FOUR SEPARATE OCCASIONS. WHEN THE HEADREST DEPLOYS IT HITS ME IN THE BACK OF THE HEAD. IT HAS HAPPENED 2X WHILE DRIVING ON THE FREEWAY AND 2X WHILE BACKING UP. THE DEALERSHIP HAS REPAIRED THE HEADREST ON AT LEAST FOUR SEPARATE OCCASIONS. INCLUDING KEEPING THE VEHICLE FOR ALMOST A MONTH AND HALF. THAT REPAIR WAS JUST A FEW MONTHS AGO. LAST WEEK WHILE DRIVING ON THE FWY, THE HEADREST DEPLOYED AGAIN FOR NO REASON AND STRUCK ME IN THE BACK OF THE HEAD. I BELIEVE THIS IS A DEFECT AND A SAFETY CONCERN. IN ADDITION, MY VEHICLE STEERING WHEEL STARTED PEELING A YEAR AGO. THIS PAINT COMES OFF ON MY HANDS AND CAN END UP IN MY EYES, NOSE AND MOUTH. I AM CONCERNED ABOUT THE CONTENTS OF THE PAINT. MERCEDES REFUSES TO REPLACE MY STEERING WHEEL OR REPAIR IT. WHEN THE PEELING FIRST OCCURRED THE DEALERSHIP ORDERED ME A NEW STEERING WHEEL AND SAID THAT IT WAS A PROBLEM WITH SOME OF THE MODELS. WHEN I RETURNED TO THE DEALERSHIP TO HAVE THE STEERING WHEEL INSTALLED, AFTER THE DEALERSHIP HAD ORDERED A NEW ONE, THEY THEN SAID THAT I WAS OUT OF WARRANTY AND MERCEDES REFUSED TO COVER THE COST. MY VEHICLE WAS STARMARKED AND I HAD AN EXTENDED WARRANTY TO 100,000 MILES. AT THE TIME OF THE PEELING MY VEHICLE HAD ABOUT 54,000 MILES. I AM NOT SURE OF THE CONTENTS OF THE PAINT. HOWEVER, I DON'T FEEL THAT THE STEERING WHEEL SHOULD BE PEELING AND THE CONTENTS COMING OFF ON MY HANDS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
I HAVE A 2007 MERCEDES CLS 550. MY HEADREST HAVE DEPLOYED FOR SOME REASON ON AT LEAST FOUR SEPARATE OCCASIONS. WHEN THE HEADREST DEPLOYS IT HITS ME IN THE BACK OF THE HEAD. IT HAS HAPPENED 2X WHILE DRIVING ON THE FREEWAY AND 2X WHILE BACKING UP. THE DEALERSHIP HAS REPAIRED THE HEADREST ON AT LEAST FOUR SEPARATE OCCASIONS. INCLUDING KEEPING THE VEHICLE FOR ALMOST A MONTH AND HALF. THAT REPAIR WAS JUST A FEW MONTHS AGO. LAST WEEK WHILE DRIVING ON THE FWY, THE HEADREST DEPLOYED AGAIN FOR NO REASON AND STRUCK ME IN THE BACK OF THE HEAD. I BELIEVE THIS IS A DEFECT AND A SAFETY CONCERN. IN ADDITION, MY VEHICLE STEERING WHEEL STARTED PEELING A YEAR AGO. THIS PAINT COMES OFF ON MY HANDS AND CAN END UP IN MY EYES, NOSE AND MOUTH. I AM CONCERNED ABOUT THE CONTENTS OF THE PAINT. MERCEDES REFUSES TO REPLACE MY STEERING WHEEL OR REPAIR IT. WHEN THE PEELING FIRST OCCURRED THE DEALERSHIP ORDERED ME A NEW STEERING WHEEL AND SAID THAT IT WAS A PROBLEM WITH SOME OF THE MODELS. WHEN I RETURNED TO THE DEALERSHIP TO HAVE THE STEERING WHEEL INSTALLED, AFTER THE DEALERSHIP HAD ORDERED A NEW ONE, THEY THEN SAID THAT I WAS OUT OF WARRANTY AND MERCEDES REFUSED TO COVER THE COST. MY VEHICLE WAS STARMARKED AND I HAD AN EXTENDED WARRANTY TO 100,000 MILES. AT THE TIME OF THE PEELING MY VEHICLE HAD ABOUT 54,000 MILES. I AM NOT SURE OF THE CONTENTS OF THE PAINT. HOWEVER, I DON'T FEEL THAT THE STEERING WHEEL SHOULD BE PEELING AND THE CONTENTS COMING OFF ON MY HANDS. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
FUEL SMELL SUSPENSION DRIVERS SEAT TEARING BRAKES
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .