Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Oct 31, 2017
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
1
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jul 25, 2014
What this page shows
Our database holds 4 NHTSA owner-reported complaints for the 2009 Mercedes-Benz CLS550. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaints, most recent first
Showing 1–4 of 4
Airbags
Filed Oct 31, 2017
Crash reported1 injury reported
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550. WHILE DRIVING 60 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDERS, NECK, AND BACK. MEDICAL ATTENTION WAS NOT REQUIRED; HOWEVER, THERAPY TREATMENTS WERE RECEIVED MONTHS LATER. THE INSURANCE COMPANY TOWED THE VEHICLE WITHOUT AN INVESTIGATION. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER ISSUED ONE TSB, BUT THERE WAS NO MANUFACTURER AIR BAG RECALL. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE, BUT WAS NOTIFIED MONTHS LATER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ID
11041817
Incident
Jun 3, 2017
Suspension
Filed Apr 27, 2017
THE ISSUES REGARDING THE MERCEDES AIRMATIC SUSPENSION SYSTEM HAVE BEEN WIDELY KNOWN FOR YEARS, AND MERCEDES NEVER MADE AN EFFORT TO MITIGATE THE MERCEDES LOYAL OWNERS EXCESSIVE EXPENSE TO COVER THE REPAIR. IT IS ALSO HARD TO BELIEVE THE DEALER NEVER INFORMED, INSPECTED OR RECOMMENDED REPAIRS TO THE AIRMATIC SYSTEM. IT TOOK BREAKING DOWN OFF THE HIGHWAY WITH MY CHILDREN IN THE CAR TO DISCOVER THIS PROBLEM. THE SUSPENSION FAILED AND THE CAR COULD NOT BE DRIVEN. A A TOW WAS NECESSARY AND A HUGE REPAIR BILL FOLLOWED.
NHTSA ID
10981041
Incident
Apr 10, 2017
Mileage
100,000 mi
Tires & wheels
Filed Oct 12, 2016
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ CLS550 EQUIPPED WITH SENTRY THUNDER D7 TIRES, SIZE: 275/30/R20. THE CONTACT STATED THAT THE REAR TIRES EXHIBITED THREAD SEPARATION. THE DEALER DETERMINED THAT IT WAS DUE TO A MANUFACTURER DEFECT. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000 AND THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 15,000.
NHTSA ID
10915588
Incident
Jul 20, 2016
Mileage
68,000 mi
EngineFuel systemPowertrain (other)
Filed Jul 25, 2014
5 injuries reported
ON MAY 19, 2014 I PURCHASED A 2009 MERCEDES CLS550 FROM MOSSY FORD DEALERSHIP IN SAN DIEGO, CA WITH A GUARANTEE OF NO CURRENT OR PRE-EXISTING MECHANICAL OR HAZARD ISSUES. DAYS AFTER PURCHASE I NOTICED ACCELERATION ISSUES, STRONG ODOR OF FUEL OR CHEMICALS, ENGINE NOISE AND GAS EFFICIENCY PROBLEMS. I CONTACTED THE DEALERSHIP AND ASKED TO RETURN THE VEHICLE AND ALSO CANCEL THE SALES CONTRACT BUT WAS DENIED. I WAS ASKED TO BRING IN THE VEHICLE AND THE GAS TANK WAS FILLED BY THE DEALERSHIP STATING THAT PROBLEMS WERE LIKELY CAUSED BY LOW FUEL AS THE CAR WAS PURCHASED WITH 1/4 TANK OF FUEL. THIS DID NOT FIX THE ISSUES. I ATTEMPTED TO CANCEL PAYMENT AND ASKED TO RETURN THE VEHICLE DUE TO CONTINUED ISSUES AND WAS AGAIN DENIED. DUE TO THE VEHICLE MECHANICAL FAULTS WHEN PURCHASED DIRECT EXPOSURE OF FATAL CARBON MONOXIDE POISONS AND HARMFUL GAS EMISSIONS FROM THE MERCEDES CAUSED SEVERE ILLNESS AND LIFE THREATENING SYMPTOMS INCLUDING HEADACHES, DIZZINESS, NAUSEA, FATIGUE, AND FEVER THAT QUICKLY ESCALATED TO MAJOR HEALTH PROBLEMS FOR MY FAMILY INCLUDING MY THREE MINOR CHILDREN. THE DEALERSHIP KNEW THE VEHICLE WAS UNSAFE AND FAULTY BUT FAILED TO DISCLOSE. THE VEHICLE FAILED THE CALIFORNIA EMISSIONS TEST RIGHT BEFORE PURCHASE FOLLOWED BY A PASSING TEST THE SAME DAY. THE SERVICE REPAIR HISTORY SHOWS THE CURRENT PROBLEMS HAVE BEEN ONGOING CONCERNS. ON JUNE 25, 2014 MY MINOR SON WAS NEAR DEATH AND ADMITTED TO THE CHILDREN'S HOSPITAL CRITICAL CARE UNIT WITH NAUSEA,VISION PROBLEMS, EYES SUNK IN, VOMITING, HEADACHES, EXTREME WEIGHT LOSS, FATIGUE, EXCESSIVELY HIGH BLOOD SUGAR READING OVER 800, PANCREAS DAMAGE/FAILURE, BREATHING PROBLEMS, DEHYDRATION, DIZZINESS AND UNCONSCIOUSNESS, HEMOGLOBIN, MYOGLOBIN AND BETA CELL DAMAGE, FEVER,CHILLS, CHEST PAIN, BRAIN MALFUNCTION, SEIZURE, HYPOXIA, KEYSTONES, CARBOXYHAEMOGLOBIN AND TOXINS IN BLOOD. THE VEHICLE SOLD IS A HEALTH AND SAFETY HAZARD. *TR
NHTSA ID
10616261
Incident
May 23, 2014
Mileage
61,000 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.