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2013 Mercedes-Benz CLS550 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Nov 16, 2023
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Oct 18, 2017

What this page shows

Our database holds 4 NHTSA owner-reported complaints for the 2013 Mercedes-Benz CLS550. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–4 of 4

Brakes
Filed Nov 16, 2023

I brought the car to my Mercedes dealer for a State required safety and emissions inspection. It passed but they said the rear brake line were rusted and needed replacement at a cost of $2546.00. This model and numerous others were recently provided an extended warranty for rusted subframes. This is a $5-$7K repair. They do not cover the brake lines or include them as part of the repair. The sub-frame rust from the inside out so it is not initially obvious of impending failure. There is a pending class action lawsuit against MBUSA that mentions the failure to include the brake line and other components. The rusted brake lines are indicative of internal rust of the subframe. I am facing potential brake failure if I don't act on this expensive repair when clearly Mercedes is not acting in good faith to repair the entirety of their faulty components.

NHTSA ID
11555559
Incident
Nov 16, 2023
ElectricalPowertrain (other)
Filed Apr 11, 2022

Car looses communication with the Electronic Ignition System (keyless system) and while rolling to a stop light, slams the car into park while still rolling. It also will throw itself into park while first accelerating - almost causing the car following me to crash into my rear end.

NHTSA ID
11460374
Incident
Mar 3, 2022
Fuel system
Filed Dec 7, 2020

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ CLS550. THE CONTACT STATED THAT AFTER REFUELING AND PARKING IN THE GARAGE, THE ODOR OF FUEL WAS PRESENT COMING FROM THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT FUEL HAD LEAKED FROM UNDER THE REAR DRIVER'S SIDE SEAT. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. NEITHER THE MANUFACTURER NOR THE LOCAL DEALER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

NHTSA ID
11378311
Incident
Dec 7, 2020
Mileage
85,000 mi
Seat belts
Filed Oct 18, 2017

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ CLS550. THE CONTACT STATED THAT THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

NHTSA ID
11034379
Incident
Oct 10, 2017
Mileage
50,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .