RoadVitals

2024 Mercedes-Benz E 450 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Sep 18, 2024
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jun 25, 2024

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2024 Mercedes-Benz E 450. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Interior & seats
Filed Sep 18, 2024

On Thursday September 12, 2024, I took my vehicle into the Mercedes Benz of Novi dealership located at 39500 Grand River Avenue in Novi, Michigan to have them diagnose and repair the passenger seat due to the seat bouncing, vibrating and rattling while driving the vehicle. Technicians from dealership took the car out and they noted the passenger seat bounced and vibrated as they were driving the vehicle out for the test drive. Technicians from the dealer stated "there cannot be anything done for the vehicle and to call the manufacturer's Customer Care number." While standing in at the service desk at the dealership, I called the Customer Care number (1-800-367-6372) and documented this issue, and the dealer's response, under Case #[XXX]. The Customer Care representative heard the technicians response and included it in case number noted above (see attached) On Monday, September 16th, the dealership contacted me and advised me to bring the vehicle back in to diagnose the same issue. The vehicle was taken back in on Tuesday September 17th. Upon picking up the vehicle on Tuesday September 17th, I was told that all the vehicles of this particular year, make and model has the same problem and that there is nothing they can do about it. I believe this is an extreme occupant safety concern and should be addressed by the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID
11615177
Incident
Sep 12, 2024
ElectricalSteering
Filed Jun 25, 2024

The contact owns a 2024 Mercedes-Benz E450. The contact stated while driving at an undisclosed speed, the "Active Emergency Assistance Imperative" message was displayed. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the power steering control module (PSCM). The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who replaced the steering wheel. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 50.

NHTSA ID
11596505
Incident
May 6, 2024
Mileage
50 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .