2002 Mercedes-Benz E Class Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2002 Mercedes-Benz E Class, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical337.5%
- Visibility225.0%
- Other / unspecified112.5%
- Seat belts112.5%
- Suspension112.5%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I REITERATE ....THIS VEHICLE IS A DEATH TRAP! MERCEDES BENZ INSTALLED POWER SEAT CONTROLLERS IN THIS CAR THAT FAIL VERY FREQUENTLY. THIS DESIGN FLAW CAUSES THE UNIT TO RUN POWER SEAT COMPONENTS CONSTANTLY EVEN WHEN THE CAR IS PARKED, KEY REMOVED AND THE CAR IS LOCKED. WITHIN 2-11 HOURS, THE ACTIVITY OF THIS FAULT SEAT CONTROLLER UNIT DRAINS THE CAR BATTERY! WHEN YOU TRY TO JUMP START THE CAR AS PER MERCEDES BENZ OWNERS MANUAL INSTRUCTIONS, THE PROCESS CAUSES THE REAR LEFT SAM (SIGNAL ACQUISITION AND ACTUATOR MODULE DRIVER SIDE) TO LOSE PARTIAL OR FULL MEMORY. THIS AFFECTS A WHOLE HOST OF SYSTEMS INCLUDING FUEL DELIVERY, TAIL & HEAD LIGHTS. ITEMS THAT ARE ESSENTIAL TO OPERATING A VEHICLE ON THE PUBLIC ROADS SAFELY! THE OTHER DAY, APRIL 25TH, 2014, THE FUEL DELIVERY ON MY 2002 MB C32 AMG FAILED SUDDENLY WHILE I WAS ON THE HIGHWAY! THE LOSS OF POWER WAS SO SUDDEN THAT I HAD TO SWERVE OFF THE ROAD AND ONTO THE SHOULDER; HITTING MY HEAD ON THE DRIVERS SIDE WINDOW IN THE PROCESS! HAVING RESEARCHED THIS EXTENSIVELY AND HAVE FOUND THAT THESE ARE KNOWN PROBLEMS SINCE THE INTRODUCTION OF THE CAR IN 2002. INSTEAD OF A VOLUNTARY RECALL, MERCEDES BENZ DID A PATCH JOB OF REPLACING FAULTY SAMS FOR OWNERS STILL UNDER WARRANTY, AND ONLY IN CASES WHERE THE OWNERS COMPLAINED OR HAD THREE OR MORE VISITS TO A MERCEDES BENZ DEALER SERVICE DEPARTMENT. UPDATED 05/05/14 UPDATED 10/27/2014 *JS
THE INSTRUMENT CLUSTER LIGHTING IS DIMMING TO THE POINT YOU HAVE TO SQUINT TO SEE THE INFORMATION. THIS REQUIRES FOCUSING ON THE DISPLAY FOR LONGER THAN A SAFE AMOUNT OF TIME ESPECIALLY WHEN YOU ARE DRIVING. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
FAULTY COVER ON ILLUMINATED VANITY MIRROR: 1. THE DESIGN OF THE COVER FOR THE ILLUMINATED VANITY MIRROR ON THE MERCEDES BENZ 2002 E320 IS FAULTY LEADING TO THE COVER BREAKING OFF EASILY DURING NORMAL USE. THE DANGER CREATED BY THE BREAKING OFF OF THE COVER IS THAT WHEN THE SUN VISOR IS PULLED DOWN TO PROTECT AGAINST SUN GLARE, THE EXPOSED MIRROR CREATES A DANGEROUS DISTRACTION TO THE DRIVER. AFTER CONDUCTING LIMITED RESEARCH ON THE SUBJECT, IT APPEARS THAT THIS PROBLEM WITH THE ILLUMINATED VANITY MIRROR COVER BREAKING OFF IS WIDESPREAD AND AFFECTS ALL AUTOMOBILES THAT UTILIZE THIS SUN VISOR WITH THE ILLUMINATED VANITY MIRROR AND COVER DESIGN. MERCEDES BENZ HAS NOT ISSUED A RECALL ON THIS FAULTY PRODUCT AND REPLACEMENT OF THE BROKEN COVERS IS LEFT TO THE AUTOMOBILE OWNERS AND THEIR COST. *TR
RIGHT REAR WINDOW MOTOR REPLACED. WINDOW HAD BEEN LOWERED AND RAISED APPROX. FOUR TIMES SINCE CAR WAS PURCHASED NEW IN 2002. *JB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
1. HIT POTHOLE ON SIDE OF ROAD WHILE TRAVELING APPROX 10 MPH. 2. FLAT TIRE 3. REPLACE TIRE. THIS IS THE FOURTH INCIDENT IN 5 YEARS. TWO DIFFERENT TIRE MANUFACTURES INVOLVED. FAILURE IS ALWAYS SIDEWALL INTEGRITY. FAILURE IS DUE TO LOW PROFILE (235/45Z17) TIRES SUPPLIED WITH CAR. NO OTHER WHEEL/TIRE COMBINATION AVAILABLE DUE TO LARGE BRAKES. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE CHILD WAS OBSERVED UNLATCHING THE LEVER AND LOOSENING THE ENTIRE HARNESS. THE SYSTEM USED TO SECURE THE SEAT WAS A LAP BELT COMBINATION FOR A FORWARD FACING CHILD SEAT. THE CONTACT ALERTED THE MANUFACTURER, BUT NO RESOLUTION WAS PROVIDED. MAKE: BRITAX, MODEL: MARATHON, MODEL#E9L0627, DOM: 05/12/05, *AK UPDATED 10/18/2006 - THE CONSUMER'S 21 MONTH OLD CHILD PULLED BACK ON THE STRAP WHICH CAUSED THE HARNESS RELEASE LEVER TO BE DEPRESSED. THE CHILD'S WEIGHT AGAINST THE HARNESS RELEASED THE HARNESS. *NM
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
FRONT STRUTS FAILED, AIR SUSPENSION (AIR LEAK) AND WHEELS COLLAPSED UP INTO WHEEL WELLS. THE FRONT WHEELS COULD NOT BE TURNED AT ALL; IF TURNED THE TIRES WOULD HAVE RUBBED ON THE WHEEL WELLS RESULTING IN SUDDEN DEFLATION. THIS COLLAPSE OCCURED AFTER THE CAR WAS PARKED IN MY GARAGE FOLLOWING 140 MILES OF INTERSTATE DRIVING. I BELIEVE THE LEAK OCCURED WHILE I WAS DRIVING AS THE COMPUTER INDICATED MY MPG HAD DROPPED 2 MPG COMPARED TO EARLIER IN THE DAY. THERE WERE NO REPLACEMENT PARTS AVAILABLE IN THE U.S. (SENT FROM GERMANY), INDICATING EITHER THESE NEVER FAIL AND THEREFORE SPARES NOT NEEDED OR FREQUENT FAILURES RESULTED IN LACK OF REPLACEMENT PARTS. THE REALLY SCARY PART IS THE THOUGHT OF BEING UNABLE TO STEER THE VEHICLE WHEN TRAVELING AT HIGHWAY SPEEDS.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .