RoadVitals

2003 Mercedes-Benz E Class Problems

Owner-reported complaints filed with NHTSA, grouped by component

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
45
Latest Apr 29, 2014
Components namedHow many of our component categories appear on at least one report for this model year. One report can name several.
14
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
3

What this page shows

Everything below is an owner-reported complaint submitted to NHTSA about the 2003 Mercedes-Benz E Class, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Reports by component

Ranked by how many owner reports name each component category

  • Brakes1625.0%
  • Electrical1117.2%
  • Driver assistance46.3%
  • Engine46.3%
  • Transmission34.7%
  • Suspension34.7%
  • Visibility23.1%
  • Exterior lighting23.1%
  • Other / unspecified23.1%
  • Tires & wheels23.1%
  • Airbags23.1%
  • Steering11.6%
  • Seat belts11.6%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Each component in detail

What the reports in each category say, in the owners' own words

Brakes

Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.

16
reports

From owner reports, verbatim

I STARTED SMELLING GAS IN THE CAR CABIN. THERE WAS GAS ON MY DRIVEWAY AS WELL. THE GAS SIGN STARTED TO FLASH ON MY DASH AND THE CHECK ENGINE LIGHT CAME ON. WENT TO THE DEALERSHIP AND THEY SAID THERE WAS A MAJOR LEAK IN THE PURGE SYSTEM. THEY QUOTED ME $3066.88. THEY SHOULD TAKE RESPONSIBILITY AND NOT PASS IT ON TO ME. *TR

NHTSA ID 10556255 · filed Dec 16, 2013

THE WARNING LIGHT OF BRAKES FAILURE CAME ON AT HIGHWAY EXIT AT 65MPH AND THE BRAKE PADDLE HIT THE FLOOR WITH NO BRAKES. PULLED OVER AND TOOK THE CAR TO THE DEALER IN MID MARCH AND WAS TOLD BY THE DEALER THAT THIS IS THE SBC PUMP THAT FAILED WHICH WOULD HAVE BEEN COVERED BY MERCEDES BENZ UNDER SERVICE BULLETIN NO.: 484656 BUT THE WARRANTY EXPIRED ON 02/28/13 AND SINCE I WAS 15 DAYS OVER THIS WILL NOT BE COVERED. CONTACTED MERCEDES BENZ OF NA AND ASKED THEM THAT I BOUGHT THE CAR USED AND WAS NOT TOLD BY ANYONE ABOUT THIS TSB AND THEY SHOULD COVER THE REPAIRS SINCE THE PUMP ACTUALLY FAILED WHEN THE CAR STILL UNDER EXTENDED 10 YEAR WARRANTY (SERVICE BULLETIN NO.: 484656 ). THEY FLATLY REFUSED. I THAN ASKED THAT IF THIS WAS A KNOWN ISSUE THAT THE BRAKES COULD FAIL COMPLETELY THAN ITS MERCEDES DUTY TO TELL THE OWNERS EVEN IF THEY BUY USED, THE PERSON JUST KEPT QUIET. PEOPLE CAN ACTUALLY GET HURT OR DIE WHEN THIS FAILURE HAPPENS. AT THE END I WAS CHARGED $2309 FOR SOMETHING THAT WAS A KNOWN ISSUE BY MERCEDES. *TR

NHTSA ID 10504889 · filed Mar 28, 2013
All 16 reports naming brakes

Electrical

Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.

11
reports

From owner reports, verbatim

I STARTED THE CAR IN THE MORNING, AND IT GAVE ME A MALFUNCTION MESSAGE STATING THAT THE DISPLAY IS DEFECTIVE. THE FUEL GAUGE DISPLAY DOESN'T READ THE PROPER LEVEL, THE BACKUP LIGHTS DO NOT WORK, THE SIGNALS AND HAZARD LIGHTS DO NOT OPERATE, THE WIPERS DO NOT WORK. THE FEATURES OF AUTO ADJUSTING THE STEERING WHEEL TILT, THE MIRRORS, AND THE SEATS ARE NOT WORKING. CHECKED FOR RECALLS, FOUND A SIMILAR RECALL IN JULY OF 2008, BUT THE SERVICE REPRESENTATIVE AT THE DEALERSHIP SAID MY VIN NUMBER WASN'T INCLUDED! *TR

NHTSA ID 10436746 · filed Nov 22, 2011

CAR PURCHASED AND ALWAYS SERVICED AT FLETCHER JOHES, NEWPORT BEACH, CA..A TOTAL OF 20 PLUS FAULTS AND 13 WEEKS IN REPAIR OUT OF 12 MONTH OF OWNERSHIP...HAD ASKED DEALER TO TAKE THE CAR BACK AND REPLACE IT WITH AN ALTERNATOR. DEALER WANTS US TO TRADE IN AND PURCHASE A NEW CAR. AFTER PAYING $50,000 FOR A QUALITY NAME, THIS SEEMS LIKE A JOKE. 1. FOUL AMONIA SMALL FROM A/C WHEN CAR IS FIRST STARTED. DEALER CHANGED VENTILATION FILTER BUT SMELL CONTINUES. 2. RADIO BUTTON STICKS. DEALER SAYS MB DOES NOT WANT TO FIX THIS. CAR IS WARRANTY FOR ANOTHER FOUR YEARS. 3. CONVINENCE SETTINGS FOR LIGHTS AND MIRROR KEEP RESETTING. DEALER SAYS THEY FOUND NO FAULT CODE BUT THIS PROBLEM REMAINS. 4. WHEN GOING UP HILL THE TRANSMISSION UPSHIFTS AND THE CAR GOES TO A CRAWL THEN STALLS, WHEN ACCELATOR IS PRESSED, THE TRANSMISSION DOWNSHIFTS TO 1ST GEAR AND THE CAR LEAPS FORWARD. DEALER SAYS THEY FOUND NO FAULT CODE BUT THIS PROBLEM REMAINS.*AK

NHTSA ID 10096507 · filed Oct 27, 2004
All 11 reports naming electrical

Fuel system

Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.

11
reports

From owner reports, verbatim

MY WHOLE GARAGE SMELLS LIKE GASOLINE WHENEVER WE FILL UP THE GAS TANK. THE SMELL WILL REMAIN UNTIL WE DRIVE THE CAR FOR A FEW DAYS, CONSUMING PERHAPS 1/4 OF THE TANK. THIS HAS BEEN ON-GOING ONLY FOR THE LAST YEAR. *JS

NHTSA ID 10585406 · filed Apr 29, 2014

I STARTED SMELLING GAS IN THE CAR CABIN. THERE WAS GAS ON MY DRIVEWAY AS WELL. THE GAS SIGN STARTED TO FLASH ON MY DASH AND THE CHECK ENGINE LIGHT CAME ON. WENT TO THE DEALERSHIP AND THEY SAID THERE WAS A MAJOR LEAK IN THE PURGE SYSTEM. THEY QUOTED ME $3066.88. THEY SHOULD TAKE RESPONSIBILITY AND NOT PASS IT ON TO ME. *TR

NHTSA ID 10556255 · filed Dec 16, 2013
All 11 reports naming fuel system

Driver assistance

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.

4
reports

From owner reports, verbatim

SUDDEN ACCELERATION

NHTSA ID 10120484 · filed May 9, 2005

WHILE APPLYING THE ACCELERATOR PEDAL THE VEHICLE JERKED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION NINE TIMES, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK CONSUMER ALSO EXPERIENCED LOST OF POWER STEERING DUE TO FLUID LEAKING INTO THE GROUND. DEALER REPLACED POWER STEERING GEAR BOX. ALSO, SUNROOF DOESN'T CLOSE. DEALER REPLACED SLIDING ROOF ANGLE BRACKET. *LA

NHTSA ID 10071611 · filed May 17, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Engine

Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.

4
reports

From owner reports, verbatim

THE PURGE VALUE FOR THE EMISSION CONTROL SYSTEM, MAKES A TAPPING NOISE IN THE ENGINE AT IDLE, AS IF THE CAR IS LOW ON OIL. WHEN I TOOK THIS IN TO THE DEALERSHIP TO SEE WHAT THE TAPPING NOISE WAS, THEY EXPLAINED THAT A LOUD METAL TAPPING NOISE WAS NORMAL ON THE MERCEDES. THEY STATED THEY WOULD PUT A NEW "PURGE VALUE" IN THE CAR TO SEE IF THAT WOULD QUITE THE LOUD NOISE IN THE ENGINE. UPON DOING SO, THE CAR BEGAN JERKING BACK AND FORTH VIOLENTLY WHEN ATTEMPTING TO ACCELERATE. THE PROBLEM BECOMES GRADUALLY WORSE, THE CHECK ENGINE LIGHT COMES ON, THE CAR BEGINS CONSUMING LARGE AMOUNTS OF GASOLINE (ABOUT 8-10 MPG), THE CAR WILL ROCK FROM SIDE TO SIDE AT AN IDLE STOP AND WILL HESITATE FOR 10-30 SECONDS, WHEN ATTEMPTING TO ACCELERATE FROM A STOP. *LA

NHTSA ID 10054897 · filed Jan 26, 2004

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB

NHTSA ID 10047007 · filed Dec 2, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Transmission

Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.

3
reports

From owner reports, verbatim

WHEN THE CONSUMER ATTEMPTED TO SHIFT THE VEHICLE, IT HESITATED. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. A LOUD NOISE WAS HEARD COMING FROM THE FRONT AND THE VEHICLE VIBRATED WHILE DRIVING. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE CONTROL MODULAR WAS REPLACED ON THIS VEHICLE TWICE. THE CONSUMER INFORMED THE MECHANIC THE PROBLEM HAS NOT BEEN RESOLVED. THE MECHANIC INFORMED THE CONSUMER A REPRESENTATIVE WOULD COME DOWN TO INSPECT THE VEHICLE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB

NHTSA ID 10083519 · filed Jul 22, 2004

VEHICLE LUNGES FORWARD AND SLOWS UNEXPECTEDLY. UPON ACCELERATION WILL JERK BACK AND FORTH AS IT IS ABOUT TO STALL.

NHTSA ID 10060856 · filed Mar 9, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Suspension

Reports naming suspension components — springs, struts, shocks, control arms and related hardware.

3
reports

From owner reports, verbatim

I OWN A MERCEDES BENZ E-500, 2003, WITH ONLY 31,700 MILES ON IT. ON FRIDAY, JULY 16, I HAD IT SERVICED AT MY LOCAL MB DEALER IN LARCHMONT, NY. ON SUNDAY, JULY 18, AS I STARTED THE CAR IN MY GARAGE, A WARNING MESSAGE APPEARED SAYING "STOP. CAR TOO LOW". I HAVE CONTACTED THE DEALER AND THEY WILL LOOK AT IT BUT, I BELIEVE IT IS A FAILURE OF THE FRONT RIGHT (PASSENGER SIDE) AIRMATIC SUSPENSION, THE CAR IS OBVIOUSLY OUT OF WARRANTY BUT I CAN'T BELIEVE THAT, AFTER ONLY 31,700 MILES, THAT SUCH A PART CAN FAIL. I'M RATHER HESITANT TO DRIVE IT TO THE DEALER BUT THEY ARE ASSURING ME THAT IT IS SAFE TO DRIVE. IN MY RESEARCH I FOUND THAT MB HAS HAD SIMILAR COMPLAINTS ON THIS TYPE OF PART AND I WISH FOR THE NHTSA TO TAKE SOME SORT OF ACTION TO FORCE MB TO ADDRESS THIS ISSUE. THANK YOU *TR

NHTSA ID 10344140 · filed Jul 20, 2010

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB

NHTSA ID 10047007 · filed Dec 2, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Visibility

Reports naming windshields, glass, wipers, defrosters and mirrors.

2
reports

From owner reports, verbatim

I OWN A MERCEDES E 500 ,YEAR 2004.I FOUND OUT ABOUT THE RECALL FOR THE BRAKE PROBLEM AFTER I ALMOST KILL MYSELF WHEN THE BRAKE SYSTEM FAILED YESTERDAY. THE MERCEDES FAILED TO INFORM THE CONSUMER ESP. THIS KIND OF DEFECT. I FOUND OUT THAT THIS RECALL WAS SINCE MAY AND HAD TO EXPERIENCE MYSELF BEFORE RECEIVING THE RECALL LETTER. THIS IS NOT A GOOD BUSSINESS PRACTICE AND IN FACT A NEGLIGENCE ON THE PART OF THE COMPANY. THIS CAN CAUSE MY LIFE AND MAY OTHERS WHO OWN THE SAME MODEL OF CAR IN WHOM I KNOW A FEW AND THEY HAVE NOT RECEIVED ANY RECALL LETTER.

NHTSA ID 10097992 · filed Oct 29, 2004

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB

NHTSA ID 10047007 · filed Dec 2, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Exterior lighting

Reports naming headlights, tail lights, turn signals and other exterior lighting.

2
reports

From owner reports, verbatim

REAR FOG LAMPS ON SOME EUROPEAN MANUFACTURED VEHICLES THAT ARE ABOVE THE REAR BUMPER HAS CAUSED CONFUSION AND DISTRACTION TO FOLLOWING DRIVERS. *LA

NHTSA ID 10041024 · filed Oct 1, 2003

BOTH RIGHT AND LEFT HEADLIGHTS WERE AIMED HIGH. *MR THE PROBLEM WAS WITH THE HEADLIGHTS WHICH WERE AIMED PROPERLY FOR THE LOW BEAM, THERE WAS NO FURTHER ADJUSTMENT AVAILABLE FOR THE HIGH BEAM. AS A RESULT THE HIGH BEAM ON THE VEHICLE POINTED UP AT AN ANGLE OF 1 1/4 INCHES AT 7 1/2 FEET. (ULTIMATELY, THE LIGHTS SHINED DIRECTLY INTO THE ONCOMING DRIVERS EYES AT THIS ANGLE) MODEL E-320 *SCC *JB

NHTSA ID 10038472 · filed Sep 9, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Other / unspecified

Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.

2
reports

From owner reports, verbatim

THE CAR HAS BEEN A DISAPPOINTMENTS SINCE I GOT IT IN JANUARY 28,2003. IT HAS HAD MANY PROBLEMS AND THE DEALERSHIP SAID ITS FIX. AUTOHAUS MERCEDES BENZ IN POMPANO BEACH , FLORIDA SOLD ME A CAR THAT HAS BEEN TO THE SHOP MORE THAN 10 TIMES . 1)WHIPPERS VERY LOUD AND DON'T CLEAN. 2) FUEL GAUGE DOES NOT WORK 3) TIRE SENSORS DO NOT WORK 4)STEREO SHUTS OFF AND ON 5)ALIGNMENT PROBLEM CAR PULLS TO THE RIGHT. 6)ENGINE IS VERY LOUD 7)ENGINE HESITATES. 8) SOS MALFUNCTION 9)MERCEDES BENZ PHONE DOES NOT WORK. 10) LOWJACK SYSTEM THAT THEY INSTALLED HAS NOT WORKED PROPERLY SINCE THEY PUT IT ON. WHEN THEY SOLD ME THE CAR THEY SAID THAT THEY WERE GOING TO COME OUT WITH A GPS AND A VOICE ACTIVATE KIT FOR THE MERCEDES BENZ AND NOW THEY TELL ME THAT THEY WERE NOT GOING TO MAKE IT FOR MY CAR SO I WAS LIED TOO . MY CAR HAS BEEN TO THE SHOP MORE THAN 10 TIMES AND STILL NOT FIX AND THE SERVICE MANAGER HAS LIED TO ME BECAUSE HE SAID THAT THE ITEMS ARE FIX AND TWO DAYS LATER THEY ARE BAD AGAIN . I WILL NOT RECOMMEND MERCEDES BENZ TO ANYONE AS THEY ARE NOT WHAT THEY JUST TO BE. ALSO I WILL NOT RECOMMEND TO ANYONE AUTOHAUS IN POMPANO BEACH , FLORIDA THEY DO NOT BELIEVE IN CUSTOMER SERVICE AND THEY SERVICE MANAGER JERRY ODESSY ONLY LIES TO PEOPLE AS IT DID TO ME SEVERAL TIMES AND HE IS ALSO VERY RUDE . I HAVE ALSO E-MAIL THE PRESIDENT OF AUTOHAUS AND HE HAS NEVER RESPONDED AND THE CORPORATE OFFICE IS NOT TO FAR BEHIND ABOUT CUSTOMER SERVICE AND RUDENESS . DO NOT BUY MERCEDES THERE ARE A LOT OF BETTER CAR OUT THERE . IF YOU BUY A MERCEDES MAKE SURE YOU CAR WAS NOT IN A FLOOD AS I READ THAT A LOT OF THEIR CARS WERE IN A FLOOD AND THEY ARE SELLING THEM LIKE NOTHING HAPPEND. *JB

NHTSA ID 10041141 · filed Oct 3, 2003

ELECTRICAL SYSTEMS MALFUNCTIONS. SERVICE DEPT ADVISED ME THAT MERCEDES IS AWARE OF THE ISSUES (PLURAL) BUT THEY HAVE YET TO REACH A 'FIX'. I HAVE HAD MY E500 FOR 7 MONTHS. I AM SUSPECTING THAT THE FIX MAY BE IMPRACTICAL AS WAS THE CASE WITH THE NAVIGATION SOFTWARE THAT COULD NOT BE INTEGRATED - FORCING MERCEDES TO BUY BACK THEIR CARS. I BELIEVE WE ARE ALL GETTING FALSE PROMISES FROM MERCEDES-BENZ ON ANY PROPOSED FIXES WITH THE ELECTRICAL BUGS TOO. *JB

NHTSA ID 10039260 · filed Sep 21, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Tires & wheels

Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.

2
reports

From owner reports, verbatim

GOODYEAR TIRE DEFECT GOODYEAR LS TIRE. TIREES ARE CUPPING STARTING AT APPROX.15000 MILES. TIRES MUST BE REPLACED AT 20000 MILES. NO RESPONSE BY GOODYEAR. GOODYEAR HAS HAD 294 ON-LINE COMPLAINTS FOR THIS TIRE WITH APPROX. 85% FOR THIS OR SIMULAR PROBLEM. THE VEHICLE WAS CHECKED OKAY. SEE WWW.GOODYEAR.COM. *AK

NHTSA ID 10105682 · filed Jan 3, 2005

THE 2003 MERCEDES BENZ E320 HAS A FAULTY GATEWAY MODULE AND SOFTWARE. THIS MODULE HAS RESULTED IN PROBLEMS BEING REPORTED IN MY CAR THAT THE BRAKES, SELF RESTRAINT SYSTEM, TELEPHONE SYSTEM, AND TIRE PRESSURE HAVE FAILED. I HAVE NO WAY OF KNOWING IF THE THE SAFTY SYSTEMS ARE OPERATIONAL OR NOT. AT THIS POINT I AM DRIVING A CAR THAT SAYS MY SRS SYSTEM IS NOT WORKING. I HAVE BEEN IN THE MERCEDES SHOP NO LESS THAN 4 TIMES TO HAVE THE PROBLEM REPAIRED. IT SIMPLY RE-OCCURS AFTER EACH REPAIR. FROM RESEARCH ON THE INTERNET, THIS APPEARS TO BE A COMMON PROBLEM.

NHTSA ID 10000362 · filed Dec 26, 2002

Too few reports in this category for a page of its own — they appear in the full complaint list.

Airbags

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.

2
reports

From owner reports, verbatim

SUDDEN ACCELERATION

NHTSA ID 10120484 · filed May 9, 2005

THE 2003 MERCEDES BENZ E320 HAS A FAULTY GATEWAY MODULE AND SOFTWARE. THIS MODULE HAS RESULTED IN PROBLEMS BEING REPORTED IN MY CAR THAT THE BRAKES, SELF RESTRAINT SYSTEM, TELEPHONE SYSTEM, AND TIRE PRESSURE HAVE FAILED. I HAVE NO WAY OF KNOWING IF THE THE SAFTY SYSTEMS ARE OPERATIONAL OR NOT. AT THIS POINT I AM DRIVING A CAR THAT SAYS MY SRS SYSTEM IS NOT WORKING. I HAVE BEEN IN THE MERCEDES SHOP NO LESS THAN 4 TIMES TO HAVE THE PROBLEM REPAIRED. IT SIMPLY RE-OCCURS AFTER EACH REPAIR. FROM RESEARCH ON THE INTERNET, THIS APPEARS TO BE A COMMON PROBLEM.

NHTSA ID 10000362 · filed Dec 26, 2002

Too few reports in this category for a page of its own — they appear in the full complaint list.

Steering

Reports naming the steering system — racks, columns, power-steering assist and steering linkage.

1
report

From owner reports, verbatim

I OWN A 2003 E-CLASS MERCEDES BENZ PURCHASED THIS YEAR FROM RALLEY MOTORS, ROSLYN, NEW YORK. SINCE I TOOK THE TITLE TO THE VEHICLE, THERE HAS BEEN UNCONTROLLED MILD ACCELERATION AT LOW SPEEDS, THE CAR BUCKS AND SHAKES UPON DE-ACCELERATION RESULTING IN MY HAVING LOST CONTROL OF THE VEHICLE AND CONSEQUENTLY REQUIRING MY JAMMING ABRUPTLY ON THE BRAKES TO AVOID HITTING ANOTHER VEHICLES AND PEDESTRIANS. IN ADDITION, THE CAR HAD SIGNIFICANTLY STEERED TO THE RIGHT AT ALL TIMES, REQUIRING MY CONSTANTLY HAVING TO STEER TO THE LEFT IN ORDER TO DRIVE STRAIGHT AHEAD. THE DEALERSHIP HAS ADMITTED THAT IT CAN NOT REPAIR THE TRANSMISSION PROBLEM, IE; THE UNCONTROLLED CHANGE OF SPEED, BUCKING AND ACCELERATION OF THE MOTOR VEHICLE. THEY HAVE ALSO REPLACED THE INSTRUMENT CLUSTER WHICH I BELIEVE IS AN IMPORTANT VEHICLE COMPUTER WHICH CONTROLS MANY SYSTEMS OF THE CAR, AND THE VEHICLE NOW HAS THE THIRD INSTRUMENT CLUSTER, ALL IN ONE YEAR OF OWNERSHIP, ALL DUE TO PRODUCT DEFECTS! THE SERVICE MANAGER HAS ADMITTED TO ME THAT THERE IS A DESIGN DEFECT IN THE TRANSMISSION WHICH THERE ALLEGEDLY IS NO FIX TO CORRECT THE PROBLEM. I WAS INFORMED THAT DUE TO HORRIBLE GAS MILEAGE, THE TORQUE CONVERTER OF THE TRANSMISSION IS SPECIFICALLY DESIGNED TO LOCK UP AT LOW SPEEDS, AND THIS IS THE REASON WHY THE 2003 AND 2004 E-CLASS AUTOMOBILES HAVE THIS TRANSMISSION PROBLEM. THE SERVICE MANAGER HAD ADVISED ME THAT HE KNOW OF NO FIX FROM THE FACTORY. THE DEALERSHIP BECAME FRUSTRATED WHEN I EXPRESSED MY DISPLEASURE, AND HAS NOW INFORMED ME THAT THEY WILL NO LONGER SERVICE MY BRAND NEW AUTOMOBILE. *LA *SCC THE CONSUMER STATED THE ENGINE STALLED, THE WIPER BLADES WERE NOISY. *JB

NHTSA ID 10047007 · filed Dec 2, 2003

Too few reports in this category for a page of its own — they appear in the full complaint list.

Seat belts

Reports naming seat belts, buckles, retractors and pretensioners.

1
report

From owner reports, verbatim

I ACQUIRED A 2003 MERCEDES E500 ABOUT A YEAR AGO AND I STILL CANNOT ATTACH MY SEATBELT WITHOUT TILTNG THE SEAT BACK AFTER I AM IN THE CAR. I LIKE TO DRIVE IN THE UPRIGHT POSITION AND THE BELT WILL NO GO IN THE RECEIVER! WHEN I TOOK IT INTO THE DEALER I WAS TOLD THERE WAS NOTHING WRONG WITH THE SYSTEM TO WHICH I SAY A VEHICLE'S BELT SHOULD BE EASILY INSERTED WITHOUT GOING INTO THE CAR AND RECLINING THE SEAT TO INSERT THE BELT AND THEN READJUSTING THE SEAT FOR COMFORT. I ALSO CALLED CUSTOMER ASSISTANCE AND WAS ADVISED THERE IS NOTHING WRONG. AN EXTENSION TO THE RECEIVER MIGHT WORK BUT WHATEVER THE ANSWER "I NEED HELP" I CALLED YOUR HOTLINE AND I TOLD SOMEONE THE SAME STORY BUT NO ONE EVER GOT BACK TO ME. *AK

NHTSA ID 10051563 · filed Jan 3, 2004

Too few reports in this category for a page of its own — they appear in the full complaint list.

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .