Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2011 Mercedes-Benz E350 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 108 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 108, in the owner's own words
Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....
The contact owns a 2011 Mercedes-Benz E350. The contact stated that while starting the vehicle, the SRS Malfunction message was displayed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 156,094.
The contact owns a 2011 Mercedes-Benz E350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Mercedes-Benz of Sacramento (1810 Howe Ave, Sacramento, CA 95825) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.
The passenger front air bag malfunction,the passenger seat head rest deployed and And malfunction with any incident,the driver air bag is light on malfunction.after I took it to the dealership radio stop working no audio
The contact owned a 2011 Mercedes-Benz E350. The contact stated while stopped at an intersection preparing to make a left turn, the vehicle crashed into the front driver's side and part of the driver's side front fender by another vehicle that had run a red light. The vehicle had severe crumpling of the hood and the driver's side fender. The contact stated that the front end was damaged and spread debris all over the roadway. Law Enforcement was on the scene and filed a Police report. The contact stated that the driver's side air bag did not deploy. The contact was transported by ambulance to an emergency room. The contact stated that he had suffered chest injuries from striking the steering wheel, and the contact stated that he had upper back pain and arm pain. The contact stated that the vehicle was towed to an impound lot. The contact had been advised by the Insurance Provider that the vehicle was a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
The contact owned a 2011 Mercedes-Benz E350. The contact stated that while his daughter was driving approximately 30 - 35 MPH, another vehicle crashed into the driver's side front door. The contact stated that the steering wheel and knee air bags deployed upon impact. The contact was unaware of the side curtain air bags had deployed; and if so, did the Emergency Response Unit cut away the curtain air bags to remove his daughter from the vehicle prior to his arrival. The contact stated that the driver’s side door was totally smashed but he did not see where the side curtain air bags might have deployed. The contact's daughter was transported by ambulance to the hospital with a fractured and dislocated pelvic bone in four locations and a fractured left arm. A police report was filed. The vehicle was towed to a salvage yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
On 3-22-2021, my car was rear ended. The car that that rear ended my car was going at a high speed: the neck rests opened due to the accident. The air bags did not open. I noticed that there was a recall on airbags for 2011 Mercedes but no recall for my VIN. How can I know that my air bags function?
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182, (703)448-2289) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
I HAVE RECEIVED NOTICE FOR 2YEARS ABOUT THIS BAG RECALL, BUT EVERY TIME I SPEAK TO SOMEONE AT MERCEDES BENZ SOUTH THEY TELL ME ' THE PART NOT IN YET, THEY WILL CALL ME WHEN IT COMES IN.' I AM DOCUMENTING EVERY CONVERSATION THAT I HAVE WITH MERCEDES-BENZ BECAUSE IF SOMETHING HAPPENED TO ME WHILE DRIVING THAT CAR THEY WILL BE RESPONSIBLE.
I WAS DRIVING HOME FROM WORK AT APPROXIMATELY 1:30 PM ON A CLEAR, SUNNY DAY, ABOUT A MINUTE AWAY FROM MY HOME. THE ROAD CONDITIONS WERE GOOD, AND THERE WAS NO TRAFFIC. I STOPPED AT THE CORNER TO MAKE A LEFT TURN. AS I PROCEEDED TO TURN, THE CAR SUDDENLY ACCELERATED. I IMMEDIATELY APPLIED THE BRAKES, BUT THEY DID NOT ENGAGE. I HAD NO CONTROL OF THE CAR. IT JUMPED THE CURB ( CAUGHT ON PROPERTY OWNER'S CAMERA, GOING AIR BORN) , AS I CONTINUED TO BRAKE AS HARD AS I COULD WITH THE CAR INCREASINGLY ACCELERATING.I CRASHED THROUGH A FENCE AND HIT A POLE WHICH STOPPED THE CAR DEPLOYING BOTH DRIVER SIDE AIRBAGS. THERE WAS SEVERE DAMAGE TO THE FRONT RIGHT SIDE OF THE CAR, AND IT WAS TOTALED. I WAS TAKEN TO THE HOSPITAL VIA AMBULANCE.MY INJURY WAS DIAGNOSED AS ACUTE L1 COMPRESSION FRACTURE ALONG THE SUPERIOR ENDPLATE WITH MILD ANTERIOR WEDGING. I WAS REFERRED TO AN ORTHOPEDIC SPECIALIST AND HAVE NOT RETURNED TO WORK DUE TO PAIN AND ELEVATED BLOOD PRESSURE. TO MAKE MATTERS WORSE, TWO DAYS LATER I WAS ISSUED A WARNING FOR FAILURE TO CONTROL SPEED!@&!
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NAPERVILLE (1569 W OGDEN AVE, NAPERVILLE, IL 60540, (630) 537-0312) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER (LOCATED AT 8545 LEESBURG PIKE, VIENNA, VA 22182, 571-322-8695) AND WAS INFORMED THAT THE PARTS FOR THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350C. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). RALLYE MOTORS (1600 NORTHERN BLVD, ROSLYN, NY) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONTACT STATED THAT ITS 4 - 5 YEARS THE RECALL AND CONTINUED DRIVING WITH IT SHOULD NOT HAVE BEEN ALOWED *BF *TP
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT AUTOBAHN MOTORS (LOCATED AT 700 ISLAND PKWY, BELMONT, CA 94002, (844) 896-1944) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL, I HAVE A 2011 MB THAT I HAVE RECEIVED A RECALL ON FOR REPLACEMENT. THIS WAS RECEIVED IN FEBRUARY 2019, AND HERE IT IS SEPT 19 AND NOTHING HAS BEEN DONE. I DEPEND ON THIS CAR DAILY FOR BUSINESS AND DRIVING USAGE, BUT RECENTLY READ WHERE A PERSON WAS HURT FROM THIS ISSUE. I HAVE CLIENTS, FAMILY, AND FRIENDS WHO RIDE IN THIS VEHICLE. I HAVE NO REPLACEMENT NOR TIME FRAME OF REPAIR. MY COMPLAINT IS THAT MY VEHICLE HAS BEEN SIDELINED FOR REPAIR AND IT SHOULD BE REPLACED BY MB OR TAKATA. I AM SCREWED AND NO ONE CARES! I HAVE RECALL PAPERWORK FROM MB. THE CAR IS UNSELLABLE, UNTRADEABLE AND UNDRIVEABLE DUE TO SAFETY. WHAT AM I SUPPOSED TO DO? THIS IS UNCONSCIONABLE AND MB SHOULD REPLACE MY VEHICLE AT STICKER PRICE!
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF NAPERVILLE (1569 W OGDEN AVE, NAPERVILLE, IL 60540) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUTOHAUS ON EDENS (1600 W FRONTAGE RD, NORTHBROOK, IL 60062) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL. BOTH AIRBAGS REPLACED JANUARY 2019. TOXIC SMELL IN VEHICLE SINCE REPLACEMENT. NO IMPROVEMENT FROM AIR FRESHENERS, ODOR ABSORBERS, OR WIRING OF VEHICLE. SO FAR NO REMEDY OR EXPLANATION FROM INSTALLING DEALER, BUT WAITING FOR MEETING WITH MERCEDES REPRESENTATIVE AFTER MEMORIAL DAY. WIFE CAN'T DRIVE OR RIDE IN VEHICLE WITHOUT AADVERSE REACTION.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE MERCEDES-BENZ OF TUCSON DEALER (520-886-1311, 6350 E GRANT RD, TUCSON, AZ 85715) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF MARIETTA AT 770-783-5171 (LOCATED AT 810 COBB PKWY SE, MARIETTA, GA 30060) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
2011 MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD *TR *JS *JS
TAKATA AIRBAG RECALL. RECEIVED A NOTICE FOR THE 2016 RECALL A FEW MONTHS BACK NOTING THE AIRBAGS WERE READY. TOOK THE CAR IN AND THE DEALERSHIP DIDN'T HAVE THEM NOTING THEY WERE ON BACK ORDER. THE DEALER HAD MY CAR FOR NEARLY TWO WEEKS, SO I WROTE OTHER DEALERSHIPS, WHICH NEVER RESPONDED. THIS RECALL IS NOW 3 YEARS OLD AND THERE HAD BEEN NO RESOLUTION AND IS UNEXCEPTABLE.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAG) SEVERAL MONTHS AGO. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ E350A. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUN MOTOR CARS., INC (6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-3333) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL" MERCEDES-BENZ HAS CONSISTENTLY BEEN PUSHING BACK THE REPAIR DATE FOR MY VEHICLE. THE INITIAL REPAIR DATE WAS AUGUST 2018, WHICH THEN A LETTER RECEIVED NOTING IT WOULD BE REMEDIED IN DECEMBER. WHEN DECEMBER ARRIVED, MY LOCAL DEALER NOTED THAT MY VIN SHOWS THAT THERE IS NO LONGER AN EXPECTED REPAIR DATE. I CONTACTED MERCEDES-BENZ DIRECTLY AND THEY JUST NOTED THAT THERE IS NO REMEDY EXPECTED ANYTIME SOON. THE COMPANY HAS ALSO REFUSED TO PROVIDE A VEHICLE IN THE MEANTIME WHILE A REMEDY IS BEING FOUND. PERSONALLY, THE TAKATA AIRBAG ISSUE IS WORRISOME TO MYSELF AND MY FAMILY AND THE FACT THAT MERCEDES-BENZ DOES NOT FEEL ANY SYMPATHY AND WILL NOT PROVIDE ANOTHER VEHICLE DUE TO THE MAJOR SAFETY CONCERNS IS SIMPLY UNPROFESSIONAL. MANY OTHER AUTOMAKERS IS PROVIDING VEHICLES TO THEIR CLIENTS, AND MERCEDES-BENZ SHOULD BE DOING THE SAME. THEY MUST REALIZE THEY PEOPLE DO TRAVEL TO AREAS THEY DO EXPERIENCE HIGH CORROSION RATES AND THEREFORE, THEY ARE MORE LIKELY TO BE AFFECTED THAN THE AVERAGE VEHICLE. MERCEDES-BENZ SHOULD REALLY RETHINK THEIR STANCE ON THESE RECALLS FOR THEIR CLIENTS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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