2013 Mercedes-Benz E550 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2013 Mercedes-Benz E550, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Airbags838.1%
- Body & structure314.3%
- Suspension314.3%
- Brakes314.3%
- Engine29.5%
- Driver assistance14.8%
- Other / unspecified14.8%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ 2013 E550 ##
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES- BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A FAILURE WAS NOT EXPERIENCED. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
While under a hard stop the vehicle’s rear end started to swing back and forth suddenly causing loss of control of the vehicle. Mercedes Benz diagnosed the problem as a rusted through subframe which they’ve said is a “known issue” and extended the warranty on the part. The part is unavailable and there’s no ETA from Mercedes which means that the vehicle is unsafe to drive and cannot be repaired.
Rear frame and brake line damage due to rust and corrosion Problems identified by euro Motorcars Devon (car dealer) Car will not pass safety inspection Outside manufacturer warranty considerations Outside extended warranty considerations
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
While under a hard stop the vehicle’s rear end started to swing back and forth suddenly causing loss of control of the vehicle. Mercedes Benz diagnosed the problem as a rusted through subframe which they’ve said is a “known issue” and extended the warranty on the part. The part is unavailable and there’s no ETA from Mercedes which means that the vehicle is unsafe to drive and cannot be repaired.
1- NEW COMPLETE BRAKE JOBS DONE BY MERCEDES DEALER BUT THE SHUDDER ALWAYS THERE. TOOK THEM TO MERCEDES DEALER AGAIN FOR INSPECTION AND PAID $90.00 PLUS. NOTHING WRONG BUT THE SHUDDER IS STILL THERE. 2- REAR SUSPENSION KEEP DROPPING OVERNIGHT PARK IN A GARAGE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
Rear frame and brake line damage due to rust and corrosion Problems identified by euro Motorcars Devon (car dealer) Car will not pass safety inspection Outside manufacturer warranty considerations Outside extended warranty considerations
1- NEW COMPLETE BRAKE JOBS DONE BY MERCEDES DEALER BUT THE SHUDDER ALWAYS THERE. TOOK THEM TO MERCEDES DEALER AGAIN FOR INSPECTION AND PAID $90.00 PLUS. NOTHING WRONG BUT THE SHUDDER IS STILL THERE. 2- REAR SUSPENSION KEEP DROPPING OVERNIGHT PARK IN A GARAGE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
The contact owns a 2013 Mercedes-Benz E550. The contact stated that upon taking the vehicle to the dealer for servicing, the dealer diagnosed that oil had leaked from the cam adjusters to the wiring harness and had reached the ECU. The dealer replaced the camshaft position sensors, the camshaft solenoid and the ECU. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.
FROM THE FIRST DAY THE CAR WAS DELIVERED, THE ENGINE HAD SEVERAL SERIOUS ENGINE MISS-FIRES WHERE IT WOULD NOT RUN ON ALL OF ITS CYLINDERS. DISABLING THE VEHICLE. THE DEALER WOULD RE-FLASH THE COMPUTER. FROM THE FIRST DAY THE CAR WAS DELIVERED, THE BODY FELL APART, REQUIRING A SPECIALIST FROM GERMANY TO RE-WELD AND REINFORCE THE BODY AROUND THE LEFT REAR SUSPENSION MOUNT. I HAVE THE WORK ORDERS, BUT THEY HAVE PERSONAL INFORMATION ON THEM, PREVENTING ME FROM UPLOADING THEM.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
The contact owns a 2013 Mercedes-Benz E550. The contact stated while driving approximately 35 MPH and depressing the vehicle brake pedal, the vehicle failed to immediately stop. During the failure, the "Forward Collision Avoidance" feature had malfunctioned. The contact stated that the failure had occurred on two separate occasions. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was not contacted regarding the failure. The failure mileage was 20,800.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
AS I DROVE ONTO A FREEWAY ONRAMP, MY RIGHT FRONT TIRE HIT A POTHOLE, CAUSING THE TIRE TO BLOW OUT AND LOSE ALL AIR RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. THIS IS THE SECOND INCIDENT WHEREBY THIS CAR HAS HIT A POTHOLE AND TIRE DAMAGE RESULTED. THE FIRST INCIDENT IN FEBRUARY 2014 WITH ONLY ABOUT 5,500 MILES ON IT, RESULTED IN 2 TIRES BEING BLOWN OUT ON THE LEFT SIDE OF THE VEHICLE, AGAIN RESULTING IN THE CAR BEING UNCONTROLLABLE AND NOT DRIVEABLE. IN BOTH INSTANCES, THE CAR WAS BEING DRIVEN AT APPROXIMATELY 20 TO 30 MPH. THERE IS EITHER A DEFECT IN THE TIRES AND/OR THEY ARE NOT COMPATIBLE WITH THE CAR. I HAVE NEVER EXPERIENCED A TIRE BLOW OUT IN ANY OTHER VEHICLE IN OVER 45 YEARS OF DRIVING EXPERIENCE WITH MANY DIFFERENT VEHICLES.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .