2023 Mercedes-Benz EQB 350 4MATIC Problems

The contact owns a 2023 Mercedes-Benz EQB-Class. The contact received notification of NHTSA Campaign Number: 25V487000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.

My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.

This complaint documents three deficiencies in Mercedes-Benz's recall response for recalls 25V487 and 26V073. First, the BMS software update applied under 25V050 reduced my vehicle's range by approximately 20% and degraded charging performance without adequate disclosure to owners. Second, Mercedes-Benz delayed notification to U.S. owners after fires occurred in already-remediated vehicles in Europe in November 2025. Third, interim measures are inadequate, now confirmed by EVgo independently restricting affected vehicles from their DC fast charging network. A detailed complaint document is attached. Recall numbers 25V487 and 26V073. VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

“My 2023 Mercedes-Benz EQB 350 is subject to NHTSA recall 26V073 involving a high-voltage battery defect that may cause a fire. The manufacturer has instructed me to limit charging to 80% and to park the vehicle outside due to fire risk. This significantly reduces the vehicle’s usable range and creates safety concerns. Due to this 80% charging limitation, the vehicle no longer provides sufficient range for my daily commute and cannot be reliably used for its intended purpose. The manufacturer has stated that the permanent remedy (battery replacement) is not yet available, with an estimated timeline extending into December 2026. I opened a case with Mercedes-Benz on April 3, 2026 (Case #[XXX]), and as of today no case manager has been assigned despite multiple follow-ups. As a result, I am operating a vehicle with a known safety defect that cannot be repaired and cannot be used as intended. This represents both a safety risk and a failure to provide a timely remedy for a safety recall INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This safety recall is over six months old and is still unresolved. I have not felt safe driving the vehicle on the highway because of the possibility of complete power loss. I have been forced to keep paying lease payments on a car I can't drive and the manufacturer has been unresponsive. When I plug the car in to charge, all the lights in the house dim. My other EV does not do this so it must be a serious problem with this vehicle.