2019 Mercedes-Benz G 550 Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2019 Mercedes-Benz G 550, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Driver assistance222.2%
- Electrical222.2%
- Powertrain (other)111.1%
- Suspension111.1%
- Visibility111.1%
- Interior & seats111.1%
- Brakes111.1%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
MY 2019 G550 HAS BEEN TO MERCEDES DEALERS TWICE FOR A "FRONT/REAR DIFFERENTIAL LOCK SYSTEM MALFUNCTION" ERROR APPEARING ON THE DISPLAY SCREEN. ALONG WITH THIS IT SHOWS THE ABS AND ESP ARE BE INACTIVE. EACH TIME AT A MERCEDES DEALER THEY REPLACE PARTS AND SAY IT IS FIXED. IT IS NOT FIXED. THIS WEEK I BECAME STRANDED WHEN I PICKED MY DOG UP FROM THE VET AND THIS ERROR MESSAGE APPEARED, ALONG WITH 'ACTIVE DISTANCE ASSIST INOPERATIVE', 'ACTIVE BRAKE ASSIST FUNCTIONS LIMITED', 'BLIND SPOT ASSIST INOPERATIVE', 'STEERING MALFUNCTION INCREASED PHYSICAL EFFORT' ERROR MESSAGES. THE CAR COULD NOT BE STEERED. I TRIED TO TRADE IT IN AT A MERCEDES DEALER AND THEY TOLD ME THERE IS A RECALL FOR THIS THAT THERE IS NO REMEDY AVAILABLE FOR, SO THEY CAN'T EVEN TAKE THE CAR IN TRADE. THE RECALL # IS 2020020019. NHTSA RECALL # 20V090. THE MANUFACTURER HAS NO FIX FOR THIS PROBLEM. MERCEDES OF NORTH ORLANDO OFFERED TO LOOK AT IT FOR A THIRD TIME BUT THEY ALSO SAID THERE IS NO FIX FOR THIS RECALL, AND WERE UNABLE TO OFFER ME ANY SOLUTIONS. THE ERROR MESSAGES COME ON AT DIFFERENT TIMES. USUALLY WHEN THE CAR IS STARTED. THIS LAST TIME THE STEERING WAS INACTIVE, I TRIED TO BACK OUT OF MY PARKING SPACE AND COULD NOT TURN THE STEERING WHEEL. IT CAN HAPPEN WHEN THE CAR IS IN MOTION OR STATIONARY. THE DEALERS HAVE REPLACED PARTS FOR THE DIFFERENTIAL BUT IT MAKES NO DIFFERENCE.
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ G550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V090000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO EXIT THE FREEWAY, THE VEHICLE VIBRATED AND THE BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED AND THE VEHICLE THEN OPERATED AS INTENDED. THE CONTACT STATED THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT CONTACTED MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400), WHO STATED THAT THE LANE DEPARTURE ASSIST WAS ENGAGED AT THE TIME. THE CONTACT STATED THAT AFTER READING ABOUT THE FEATURE, THE CONTACT LEARNED THAT WHEN THE SYSTEM WAS ACTIVE THE VEHICLE WOULD VIBRATE AND MOVE THE VEHICLE BACK INTO THE EXPECTED LANE. THE CONTACT STATED THAT THERE WAS NO MENTION OF THE BRAKES BEING ACTIVATED WHILE THE FEATURE WAS IN OPERATION. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE BRAKES BEING ACTIVATED WAS NOT A PART OF THE LANE DEPARTURE ASSIST FEATURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Lock Differential error message. Mercedes Benz attempted to fix twice but it’s still reporting the error.
MY 2019 G550 HAS BEEN TO MERCEDES DEALERS TWICE FOR A "FRONT/REAR DIFFERENTIAL LOCK SYSTEM MALFUNCTION" ERROR APPEARING ON THE DISPLAY SCREEN. ALONG WITH THIS IT SHOWS THE ABS AND ESP ARE BE INACTIVE. EACH TIME AT A MERCEDES DEALER THEY REPLACE PARTS AND SAY IT IS FIXED. IT IS NOT FIXED. THIS WEEK I BECAME STRANDED WHEN I PICKED MY DOG UP FROM THE VET AND THIS ERROR MESSAGE APPEARED, ALONG WITH 'ACTIVE DISTANCE ASSIST INOPERATIVE', 'ACTIVE BRAKE ASSIST FUNCTIONS LIMITED', 'BLIND SPOT ASSIST INOPERATIVE', 'STEERING MALFUNCTION INCREASED PHYSICAL EFFORT' ERROR MESSAGES. THE CAR COULD NOT BE STEERED. I TRIED TO TRADE IT IN AT A MERCEDES DEALER AND THEY TOLD ME THERE IS A RECALL FOR THIS THAT THERE IS NO REMEDY AVAILABLE FOR, SO THEY CAN'T EVEN TAKE THE CAR IN TRADE. THE RECALL # IS 2020020019. NHTSA RECALL # 20V090. THE MANUFACTURER HAS NO FIX FOR THIS PROBLEM. MERCEDES OF NORTH ORLANDO OFFERED TO LOOK AT IT FOR A THIRD TIME BUT THEY ALSO SAID THERE IS NO FIX FOR THIS RECALL, AND WERE UNABLE TO OFFER ME ANY SOLUTIONS. THE ERROR MESSAGES COME ON AT DIFFERENT TIMES. USUALLY WHEN THE CAR IS STARTED. THIS LAST TIME THE STEERING WAS INACTIVE, I TRIED TO BACK OUT OF MY PARKING SPACE AND COULD NOT TURN THE STEERING WHEEL. IT CAN HAPPEN WHEN THE CAR IS IN MOTION OR STATIONARY. THE DEALERS HAVE REPLACED PARTS FOR THE DIFFERENTIAL BUT IT MAKES NO DIFFERENCE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ G550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V090000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO EXIT THE FREEWAY, THE VEHICLE VIBRATED AND THE BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED AND THE VEHICLE THEN OPERATED AS INTENDED. THE CONTACT STATED THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT CONTACTED MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400), WHO STATED THAT THE LANE DEPARTURE ASSIST WAS ENGAGED AT THE TIME. THE CONTACT STATED THAT AFTER READING ABOUT THE FEATURE, THE CONTACT LEARNED THAT WHEN THE SYSTEM WAS ACTIVE THE VEHICLE WOULD VIBRATE AND MOVE THE VEHICLE BACK INTO THE EXPECTED LANE. THE CONTACT STATED THAT THERE WAS NO MENTION OF THE BRAKES BEING ACTIVATED WHILE THE FEATURE WAS IN OPERATION. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE BRAKES BEING ACTIVATED WAS NOT A PART OF THE LANE DEPARTURE ASSIST FEATURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
MY 2019 G550 HAS BEEN TO MERCEDES DEALERS TWICE FOR A "FRONT/REAR DIFFERENTIAL LOCK SYSTEM MALFUNCTION" ERROR APPEARING ON THE DISPLAY SCREEN. ALONG WITH THIS IT SHOWS THE ABS AND ESP ARE BE INACTIVE. EACH TIME AT A MERCEDES DEALER THEY REPLACE PARTS AND SAY IT IS FIXED. IT IS NOT FIXED. THIS WEEK I BECAME STRANDED WHEN I PICKED MY DOG UP FROM THE VET AND THIS ERROR MESSAGE APPEARED, ALONG WITH 'ACTIVE DISTANCE ASSIST INOPERATIVE', 'ACTIVE BRAKE ASSIST FUNCTIONS LIMITED', 'BLIND SPOT ASSIST INOPERATIVE', 'STEERING MALFUNCTION INCREASED PHYSICAL EFFORT' ERROR MESSAGES. THE CAR COULD NOT BE STEERED. I TRIED TO TRADE IT IN AT A MERCEDES DEALER AND THEY TOLD ME THERE IS A RECALL FOR THIS THAT THERE IS NO REMEDY AVAILABLE FOR, SO THEY CAN'T EVEN TAKE THE CAR IN TRADE. THE RECALL # IS 2020020019. NHTSA RECALL # 20V090. THE MANUFACTURER HAS NO FIX FOR THIS PROBLEM. MERCEDES OF NORTH ORLANDO OFFERED TO LOOK AT IT FOR A THIRD TIME BUT THEY ALSO SAID THERE IS NO FIX FOR THIS RECALL, AND WERE UNABLE TO OFFER ME ANY SOLUTIONS. THE ERROR MESSAGES COME ON AT DIFFERENT TIMES. USUALLY WHEN THE CAR IS STARTED. THIS LAST TIME THE STEERING WAS INACTIVE, I TRIED TO BACK OUT OF MY PARKING SPACE AND COULD NOT TURN THE STEERING WHEEL. IT CAN HAPPEN WHEN THE CAR IS IN MOTION OR STATIONARY. THE DEALERS HAVE REPLACED PARTS FOR THE DIFFERENTIAL BUT IT MAKES NO DIFFERENCE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
Windshield cracked on its own with no motive
Too few reports in this category for a page of its own — they appear in the full complaint list.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
The driver-side door latch on my 2019 Mercedes-Benz G550 is malfunctioning. The door fails to securely close or stay latched, even when shut firmly. This poses a serious safety hazard while driving, as the door may open unexpectedly during motion or remain partially ajar. I have not been involved in any accidents, and the vehicle is well maintained. The issue seems mechanical in nature and affects the structural integrity of the door and its latching mechanism. I contacted an authorized Mercedes-Benz service center and was informed there is no recall. I also contacted Mercedes-Benz USA and am awaiting further response. This is a high-end, relatively new vehicle, and a door latch failure of this kind could lead to injury or worse. I am submitting this complaint to ensure this matter is officially recorded and to urge NHTSA to investigate whether this is a wider defect.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ G550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V090000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO EXIT THE FREEWAY, THE VEHICLE VIBRATED AND THE BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED AND THE VEHICLE THEN OPERATED AS INTENDED. THE CONTACT STATED THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT CONTACTED MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400), WHO STATED THAT THE LANE DEPARTURE ASSIST WAS ENGAGED AT THE TIME. THE CONTACT STATED THAT AFTER READING ABOUT THE FEATURE, THE CONTACT LEARNED THAT WHEN THE SYSTEM WAS ACTIVE THE VEHICLE WOULD VIBRATE AND MOVE THE VEHICLE BACK INTO THE EXPECTED LANE. THE CONTACT STATED THAT THERE WAS NO MENTION OF THE BRAKES BEING ACTIVATED WHILE THE FEATURE WAS IN OPERATION. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE BRAKES BEING ACTIVATED WAS NOT A PART OF THE LANE DEPARTURE ASSIST FEATURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .