2011 Mercedes-Benz Gl Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Mercedes-Benz Gl, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Steering250.0%
- Driver assistance125.0%
- Electrical125.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
IN LESS THAN 30 DAYS AND LESS THAN 1,500 MILES, THE BRAND NEW SUV'S STEERING WHEEL QUIT WORKING DURING THE TURN, THE BELT , THE PULLEY AND THE TENSIONER WERE BROKEN WITHOUT ANY WARNING. *KB
MY HUSBAND WAS GOING ON HIS THIRD DEPLOYMENT, HE DID NOT WANT ME TO HAVE ANY CAR PROBLEM, SO WE SPENT ALMOST 70K FOR A BRAND NEW 2011 MERCEDES GL BLUE TECH. HOWEVER, LESS THAN 30 DAYS AND 1460 MILES, THE STEERING WHEEL QUIT WORKING DURING A TURN, IT ALMOST KILLED ME. I HAVE CONTACTED THE DEALER (VALLEY MOTOR MERCEDES, HUNT VALLEY , MD )AND THE MERCEDES, THEY COULD NOT EXPLAIN WHY THIS HAPPENED, THEY DO NOT CARE ABOUT MY SAFETY AND REFUSED TO REPLACE THE CAR. THEY DID NOT CARE THE FACT I WAS SCARED TO DEATH TO DRIVE THE CAR EITHER, THEY CHARGE SUCH HIGH PRICE FOR A JUNK CAR, AND REFUSED TO HOLD THE RESPONSIBILITY. SHAME ON THEM, MY HUSBAND PUT HIS LIFE ON THE LINE TO PROTECT THOSE KIND PEOPLE ! *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
TL*THE CONTACT OWNS A 2011 MERCEDES BENZ GLK350. THE CONTACT STATED THAT THE CRUISE CONTROL SWITCH AND THE TURN SIGNAL WERE BOTH LOCATED ON THE LEFT SIDE OF THE STEERING WHEEL. WHENEVER HE ACTIVATED THE LEFT OF RIGHT TURN SIGNALS, HIS HAND WOULD HIT THE CRUISE CONTROL CAUSING IT TO ENGAGE INSTEAD OF THE TURN SIGNAL WHICH WAS A DESIGN FLAW. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THE VEHICLE WAS DESIGNED THAT WAY AND COULD NOT BE CHANGED. THE MANUFACTURER WAS CONTACTED AND ALSO STATED THAT SINCE THE SWITCH WAS DESIGNED ON THE SAME SIDE OF THE STEERING WHEEL THEY COULD NOT BE CHANGED. THE FAILURE MILEAGE WAS 4,000.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
IN LESS THAN 30 DAYS AND LESS THAN 1,500 MILES, THE BRAND NEW SUV'S STEERING WHEEL QUIT WORKING DURING THE TURN, THE BELT , THE PULLEY AND THE TENSIONER WERE BROKEN WITHOUT ANY WARNING. *KB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .