2011 Mercedes-Benz GL450 Airbags Problems

I [XXX] own. The Mercedes Benz, it was in recall for the Air Bag, I took it to the Dealer at the Coral Gables Dealership of the Mercedes, 300 Almeria Ave, Coral Gables 33134. Phone (305)306-3549. and it was check. I was involved in an Accident on ([XXX]) went into a canal. 50 feet down, the Air Bag did not OPEN, the Brake did not brake properly the truck slip through the grass, and we end it in the Canal. I did not was advise the brake were in recall found out later on after the accident the GEIGO the insurance Company advise, but it was too late. I We were Born that Day my husband and me. I have picture of the accident; The check engine was on and off sometime like a year before or maybe more can't recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11569056

Incident

Aug 31, 2022

STILL WAITING FOR DEFECTIVE TAKATA AIRBAG REPLACEMENT. HAVE TRIED SEVERAL TIMES OVER THE PAST COUPLE YEARS.

NHTSA ID

11210547

Incident

Jan 1, 2017

I HAVE BEEN CALLING MERCEDES FOR GOING ON 3 YEARS ABOUT FIXING THIS RECALL ISSUE. I GET A LETTER PERIODICALLY PUSHING BACK MY PARTS AVAILABLE DATE. THE DEALERSHIP ALWAYS SAID THEY CANNOT PROVIDE ANY ESTIMATE ON WHEN THE PARTS WILL BE AVAILABLE. FINALLY, I RECEIVED A LETTER FROM VICE PRESIDENT OF CUSTOMER SERVICES CHRISTIAN TRIEBER DATED MARCH 2019 REGARDING THIS "URGENT-IMPORTANT SAFETY RECALL 2019030018". IT STATES THAT PARTS ARE NOW AVAILABLE AND TO SCHEDULE AN APPOINTMENT "IMMEDIATELY". I CALLED AND WAS PUT ON WHAT WAS PROBABLY A FAKE HOLD TO 'CHECK' PART AVAILABILITY, AND TOLD THE SAME THING I'VE BEEN TOLD TIME AFTER TIME WHICH IS THAT PARTS ARE NOT AVAILABLE AND NO TIME ESTIMATE CAN BE PROVIDED. THE LETTER STATES THAT "SAFETY IS OF UTMOST CONCERN TO MERCEDES BENZ", BUT THAT'S A BIT HARD TO BELIEVE AT THIS POINT. THIS HAS TO BE THE LONGEST TIME EVER TAKEN TO ADDRESS AS SERIOUS A SAFETY ISSUE AS THIS. CAN ANYTHING BE DONE? IS THERE NO ACCOUNTABILITY TO TAKE CARE OF THIS WITHING WHAT HAS ALREADY BEEN A RIDICULOUSLY UNREASONABLE AMOUNT OF TIME? ACCORDING TO MERCEDES BENZ DEALERSHIP IN SAN DIEGO, THERE IS NOTHING THAT CAN BE DONE BUT WAIT LONGER AND HOPE FOR THE BEST.

NHTSA ID

11195935

Incident

Jun 1, 2016

SINCE 2/2017 THE SUPPOSED TOP QUALITY BRAND MERCEDES BENZ HAS POSTPONED THE REPLACEMENT OF THE DEFECTIVE TAMARA AIRBAGS. THEY ARE JEOPARDIZING THEIR CUSTOMERS LIVES. I SPEND $70 000 ON THIS CAR TO KEEP MY FAMILY SAFE, BUT THEY RATHER SPEND MILLIONS IN A FORMULA E RACING SERIES THAT NOBODY WATCHES THEN TO REPLACES THESE DANGEROUS AIRBAGS

NHTSA ID

11182460

Incident

Feb 1, 2017

Mileage

60,000 mi

TAKATA RECALL - THE RECALL ORIGINALLY CAME OUT IN 2/2016, AND AT THE TIME, IT SAID A REMEDY WAS NOT YET AVAILABLE. I RECENTLY READ ANOTHER ARTICLE ABOUT THE RECALL AND WHEN I CHECKED IT STILL SAID A REMEDY WASN'T AVAILABLE. THAT'S THREE YEARS THEY'VE HAD TO FIX IT AND THEY HAVEN'T.

NHTSA ID

11179924

Incident

Feb 10, 2019

Mileage

98,000 mi

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY 10606, (914) 750-4148) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11163710

Incident

Dec 13, 2017

TAKATA RECALL: MERCEDES BENZ CONTACTED VIA MAIL STATING THE AIRBAG RECALL BACK IN FEBRUARY 2017 FOR 2011 GL450. MB STATED THAT AIRBAGS WILL BE REPLACE NO LATER THAN JUNE 2017. I HAVE CONTACTED TWO DIFFERENT MERCEDES BENZ DEALERSHIPS TO HAVE THE AIRBAG REPLACE HOWEVER; I WAS TOLD THAT PARTS OR THE REMEDY WAS STILL NOT AVAILABLE. IT'S NOVEMBER 2018 AND I AM STILL WAITING ON A FIXED, WHILE I HAVE TO DRIVE THIS VERY DANGEROUS VEHICLE THAT HAS VERY HIGH POTENTIAL TO KILL ME IF I GET INTO AN ACCIDENT.

NHTSA ID

11145167

Incident

Nov 1, 2018

TAKATA RECALL: THE RECALL WAS INITIATED FEBRUARY 9, 2016 AND WE ARE STILL WAITING TO HAVE THE AIRBAGS REPLACED. THE WAIT TIME IS EXCESSIVE PARTICULARLY BECAUSE WE LIVE IN A WARMER CLIMATE.

NHTSA ID

11142139

Incident

Feb 9, 2016

THE TAKATA AIRBAGS HAVE BEEN RECALLED SINCE FEBRUARY 2016 WITH RISK OF INJURY OR DEATH. AFTER 2.5 YEARS, THERE IS STILL NO RESOLUTION AND I AM UNABLE TO GET NEW AIRBAGS OR CONFIRM IF MY VEHICLE EVEN HAS TAKATA AIRBAGS. THIS IS COMPLETELY UNACCEPTABLE.

NHTSA ID

11122036

Incident

Feb 1, 2017

I AM THE OWNER OF THIS 2011 MERCEDES-BENZ GL450 FOR 7 YEARS. IN THE PAST FEW YEARS, I HAVE BEEN RECEIVING THE AIRBAG RECALL NOTICES FROM MERCEDES-BENZ. SO FAR, NO INDICATION OF WHEN THIS RECALL WILL BE TAKEN CARE OF. OBVIOUSLY MERCEDES-BENZ DOESN'T CARE OF ITS' CUSTOMERS' SAFETY. I ALSO APPALL THAT OUR GOVERNMENT HAS NO REGULATION IN PLACE TO FORCE THE CAR MANUFACTURER TO FIX THIS WITHIN A REASONABLE TIME FRAME. IS THAT BECAUSE OF THE AUTO MANUFACTURES CAN AFFORD STRONG LOBBYING IN CAPITAL HILL ?I?!?!

NHTSA ID

11101532

Incident

Jun 11, 2018

TAKATA RECALL. THIS CAR IS USED TO TRANSPORT MY GRAND KIDS AROUND TOWN. I ALSO USE IT AS A REALTOR TO CARRY CUSTOMERS AROUND. I AM VERY CONCERNED ABOUT THE SLOW REACTION FROM THE MERCEDES DEALERSHIP AND THE LIABILITY I CARRY. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS. PLEASE PUT SOME PRESSURE ON THEM TO REPAIR/REPLACE THESE DANGEROUS AIR BAGS.

NHTSA ID

11080611

Incident

Mar 21, 2018

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT STATED THAT THE PASSENGER AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 116V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF HEMPSTEAD, 110 W GRAHAM AVE, HEMPSTEAD, NY 11550) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE AND TO WAIT UNTIL THE NOTIFICATION INFORMING HER TO BRING THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11075441

Incident

Feb 24, 2018

Mileage

80,000 mi

TAKATA RECALL. SINCE 2/11/16 THE REMEDY FOR THE RECALL HAS NOT BEEN AVAILABLE. WHEN I PURCHASED THE VEHICLE ON 11/10/17, REMEDY WAS STILL UNAVAILABLE. HOW LONG BEFORE A REMEDY WILL BE AVAILABLE? RECALL # 2016020003.

NHTSA ID

11062684

Incident

Jan 13, 2018

TAKATA RECALL. I RECEIVED A NOTICE OF THE RECALL APPROXIMATELY 2 YEARS AGO. WE ORIGINALLY PURCHASED THE VEHICLE FROM FLAGSHIP MOTORCARS OF LYNNFIELD, MA BUT MOVED TO TEXAS IN NOVEMBER 2015. WE HAD OUR MERCEDES BENZ GL450 SERVICED AT MERCEDES-BENZ OF THE WOODLANDS, TX AT THE BEGINNING OF 2016 AND ASKED ABOUT GETTING THE AIRBAGS REPLACED. WE WERE TOLD THAT THEY WOULD CONTACT US WHEN THE PARTS CAME IN BUT THEY HAVE NEVER DONE SO. WE'VE CHECKED IN WITH THEM ON TWO SEPARATE OCCASIONS BUT CONTINUE TO BE TOLD THAT THEY STILL DO NOT HAVE THE PARTS TO REPLACE THE AIRBAGS FOR THE RECALL.

NHTSA ID

11058490

Incident

Nov 15, 2015

I HAVE CONTACTED MERCEDES MULTIPLE TIMES AND ALSO QUESTIONED EACH YEAR WHEN I HAVE TAKEN MY VEHICLE IN FOR SERVICE, ALWAYS TOLD THE SAME....THEY HAVE NOT RECEIVED THE REPLACEMENT AIRBAGS. I HAVE PARKED MY VEHICLE BECAUSE I AM AFRAID TO DRIVE IT.

NHTSA ID

11055069

Incident

Nov 1, 2016

TAKATA AIRBAG STILL INSIDE CAR, HAVE BEEN ASKING DEALER FOR ALMOST 3 YEARS NOW TO FIX IT, THEY STATE THEY HAVE NO PARTS? WHY HASN'T THIS BEEN FIXED. NOW I HEAR TAKATA FILED BANKRUPTCY, SO WHAT HAPPENS NOW? SHOULDNT THE DEALERS BUY BACK THE CARS LIKE VW DID WITH THE ISSUE WITH MILEAGE, THIS IS A LOT MORE SERIOUS, CAN CAUSE DEATH IF IN A CRASH AND THEY CANNOT FIX IT.

NHTSA ID

11053678

Incident

Dec 9, 2017

THE AIR BAG HAS A HOLE/ DAMAGED AND MERCEDES BENZ IS NOT FIXING IT... DANGEROUS TO DRIVE AND CAN CAUSE DEATH IF NOT FIXED IMMEDIATELY !

NHTSA ID

11051592

Incident

Aug 28, 2015

TAKATA RECALL. IT HAS BEEN ALMOST 2 YEARS AND REPLACEMENT AIRBAGS ARE STILL NOT AVAILABLE

NHTSA ID

11045016

Incident

Jan 25, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT RECEIVED A RECALL NOTICE OVER A YEAR AGO. THE DEALER (AMERICAN SERVICE CENTER ASSOCIATES, 585 N GLEBE RD, ARLINGTON, VA 22203 (703) 525-2100) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11044303

Incident

Nov 7, 2017

TAKATA RECALL, PARTS ARE NOT AVAILABLE TO REPLACE IN MY 2011 MERCEDES BENZ GL450

NHTSA ID

11043922

Incident

Nov 6, 2017

TAKATA RECALL-HOW CAN YOU HAVE THIS LETHAL OF A SITUATION AND NOT HAVE PARTS TO REPLACE. I WANT IT IN WRITING THAT I TRIED TO RECTIFY THIS AND HAVE BEEN TOLD THERE ARE NO PARTS AVAILABLE AT THIS TIME.

NHTSA ID

11042911

Incident

Mar 7, 2016

Mileage

60,000 mi

"TAKATA RECALL".....DEALER TELLS ME THEY DON'T HAVE THE PART TO COMPLETE THE AIRBAG REPLACEMENT. IT'S BEEN MONTHS

NHTSA ID

11042860

Incident

Sep 1, 2017

TAKATA RECALL. BEEN CALLING FOR ALMOST 2 YEARS AND EACH TIME I BRING IT IN FOR SERVICE I'M ASKING FOR AIRBAG REPLACEMENT. EVERY TIME "WE DON'T HAVE THE PARTS" I CALL 800-367-6372 MERCEDES CORPORATE TO DISCUSS AND THEIR ANSWERING SERVICE FOR TAKATA RECALL STATES SAME "WE DON'T HAVE PARTS" AND "MERCEDES BENZ FEELS ITS SAFE TO DRIVE" HOW IS IT SAFE TO DRIVE IF IT WILL EXPLODE ON FRONTAL CRASH IMPACT WITH SHRAPNEL?? WHY ISN'T ANYTHING BEING DONE TO FIX THE PROBLEM? WHY ARE LAWYERS SUING FOR MILLIONS OF DOLLARS YET THE CONSUMER HAS GOTTEN NOTHING. I ALSO OWN A 2015 MERCEDES C 300 WHICH HASN'T BEEN FIXED WITH RECALLS AND A 2014 MERCEDES E 350. NOTHING HAS BEEN DONE. I ALSO OWNED A 2010 LEXUS GX460 WHICH WAS INVOLVED IN CRASH, THANKFULLY AIRBAG DIDN'T DEPLOY BUT I GOT NO COMPENSATION FROM ANY TOYOTA LAWSUITS. THE LAWYERS ARE GETTING ALL THE MONEY AND CONSUMERS NOTHING! NOT EVEN GETTING VEHICLES FIXED. WHY CAN'T THE GOVERNMENT STEP IN?

NHTSA ID

11040681

Incident

Nov 1, 2015

TAKATA RECALL--I HAVE CALLED THE DEALER NUMEROUS TIMES AND THE REPLACEMENT FOR MY VEHICLE MAKE IS NOT EVEN AVAILABLE. I HAVE HAD THE NOTICE OF THE AIRBAG RECALL FOR ALMOST 2 YEARS NOW. LEXUS DEALERS ARE OFFERING THEIR CUSTOMERS REPLACEMENT VEHICLES UNTIL THEIR PARTS COME IN, WHY WILL MERCEDES NOT OFFER THE SAME OPTION. IF THESE AIRBAGS ARE SUCH A DANGER IN THE EVENT OF A CAR CRASH, IF SOMETHING WERE TO HAPPEN WHILE WAITING FOR THE PARTS TO BE AVAILABLE, THIS WILL CREATE AN EVEN BIGGER PROBLEM THAN WAS STARTED WITH.

NHTSA ID

11040601

Incident

Oct 27, 2017

MANUFACTURER (MERCEDES BENZ) HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER, STATING THE COMPANY THAT MADE THE AIRBAGS FILED FOR BANKRUPTCY. MY WIFE AND CHILDREN, INCLUDING AN INFANT, USE THIS VEHICLE ON REGULAR BASIS AND THE DEFECTIVE AIRBAGS ARE KNOWN TO CAUSE SERIOUS BODILY INJURIES AND/OR DEATH AND THIS IS UNACCEPTABLE AND MUST BE ADDRESSED.

NHTSA ID

11040212

Incident

Oct 26, 2017