Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2011 Mercedes-Benz GL550 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 12 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
2011 MERCEDES BENZ GL550. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE UPON ARRIVAL TO THE DEALERSHIP FOR RECALL REPAIR TO BE COMPLETED. THE CONSUMER STATED IT WAS A 220 MILE DRIVE TO HAVE THE RECALL COMPLETED THE CONSUMER REQUESTED THAT THE VEHICLE BE PICKED UP AND RETURNED BY MERCEDES. *JS
MERCEDES HAS NOT PROVIDED A RESOLUTION TO THE RECALL FOR SEVERAL YEARS.
TAKATA RECALL. DEALER SAYS MERCEDES STILL HAS NOT ISSUED PARTS, AND CAN NOT FIX IT. IT HAS BEEN KNOWN FOR A COUPLE OF YEARS NOW.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LITTLETON (8070 S BROADWAY, LITTLETON, CO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL - ITS BEEN OVER A YEAR AND NOTHING HAS BEEN DONE ABOUT THIS. THE ONLINE SYSTEM SAYS THAT THE PART IS NOT AVAILABLE. THE DEALER WOULD NOT TAKE THE CAR IN AS A TRADE AS THEY SAID THEY CANT SELL IT.
TAKATA RECALL...WHY IS NO ONE ABLE TO HELP ME. MY AIRBAGS HAVE BEEN RECALLED AND I KEEP GETTING TOSSED AROUND AND NO ONE IS CLAMING RESPONSIBILITY. THE REASON I PURCHASED A MERCEDES IS FOR SAFETY OF MY FAMILY OF FIVE. WHAT DO I DO TO GET THIS FIXED?
TAKATA RECALL. MY CAR IS ON THE "HIGH RISK" LIST OF CARS THAT NEED TO HAVE THE AIRBAGS REPLACED, BUT I HAVE CONTACTED THE DEALER TWICE AND BOTH TIMES I WAS TOLD NOT TO CALL AGAIN BECAUSE THEY WOULD CONTACT ME WHEN REPLACEMENT WERE AVAILABLE. WHEN I TOLD THEM THAT I DO NOT FEEL SAFE DRIVING MY CAR (ESPECIALLY WITH MY KIDS INSIDE), I WAS TOLD THAT THEY HAVE NOT HAD ANY FATALITIES 'YET' AND IT IS OK TO KEEP DRIVING WITH THE FAULTY AIRBAG.
TAKATA RECALL RECEIVED NOTIFICATION OF AIRBAG RECALL, NOTIFIED THE DEALERSHIP MULTIPLE TIME TRYING TO GET IT FIXED. GOING ON A YEAR AND STILL NO FIX OR GIVEN A TIME FRAME TO GET IT DONE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (PARK PLACE MERCEDES OF ARLINGTON, TX) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE REPAIR WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/16/17*LJ UPDATED 06/23/17*JS
TAKATA RECALL IF MERCEDES BENZ IS AWARE OF THIS RECALL HOW COME A YEAR LATER I HAVEN'T BEEN NOTIFIED OF THIS. THE RECALL STILL SHOWS NO REMEDY. THIS IS VERY DANGEROUS ESPECIALLY AS THIS IS A FAMILY CAR AND I DRIVE MY YOUNG KIDS EVERYDAY AROUND IN THIS VEHICLE. MERCEDES SHOULD BE ASHAMED. I WANT THIS MATTER FIXED ASAP. CERTAIN MERCEDES-BENZ VEHICLES AND ONE FCA MODEL ARE EQUIPPED WITH DRIVER-SIDE FRONT AIRBAGS PROVIDED BY THE SUPPLIER TK HOLDINGS INC. ("TAKATA"). ON JANUARY 25, 2016 TAKATA FILED A DEFECT INFORMATION REPORT WITH NHTSA ANNOUNCING A POTENTIAL DEFECT IN SOME OF THE SUBJECT INFLATORS. BASED UPON TAKATA'S INFORMATION TO DATE, TAKATA IS AWARE OF FOUR TEST RUPTURES IN BALLISTIC TESTS OF NON-DESICCATED PSDI-5 INFLATORS. TAKATA IS NOT AWARE OF ANY FIELD INCIDENTS IN WHICH A PSDI-5 INFLATOR HAS RUPTURED, EITHER DESICCATED OR NON-DESICCATED. TAKATA IS TAKING THIS ACTION IN AN ABUNDANCE OF CAUTION, TO ADDRESS ALL OF THE SUBJECT NON-DESICCATED PSDI-5 AIR BAG INFLATORS, DUE TO THE SIMILARITIES OF DESIGN AND MANUFACTURING CHARACTERISTICS FOR THIS TYPE OF INFLATOR USED IN THE U.S. MARKET. DAG IS NOT AWARE OF ANY FIELD INCIDENTS WITH THE SUBJECT TAKATA PSDI-5 INFLATORS. HOWEVER, BASED ON THE INFORMATION ABOVE AND IN AN ABUNDANCE OF CAUTION, DAG WILL CONDUCT A VOLUNTARY RECALL OF THE VEHICLES EQUIPPED WITH SUBJECT TAKATA PSDI-5 INFLATORS IN THE UNITED STATES AS IDENTIFIED BY TAKATA IN THE DEFECT INFORMATION REPORT. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTING INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE
TAKATA RECALL - MERCEDES STILL DOES NOT HAVE A FIX FOR THIS RECALL, WHICH WAS ISSUED IN MAY.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Data on this page last refreshed .