2025 Mercedes-Benz GLA 250 Problems
Owner-reported complaints filed with NHTSA, grouped by component
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What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2025 Mercedes-Benz GLA 250, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Brakes240.0%
- Powertrain (other)240.0%
- Electrical120.0%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owns a 2025 Mercedes-Benz GLA250. The contact stated that while his wife was stopped at a traffic light and attempting to depress the accelerator pedal, the vehicle failed to respond as intended. The vehicle shut off unexpectedly, and the gear shifter ceased. A dealer was contacted. The vehicle was towed to dealer, where it was diagnosed and it was determined that the ABS sensors and transmission needed to be replaced. The vehicle was repaired, and the ABS sensor was replaced. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact that the vehicle could be traded. The manufacturer requested a buyback, but the request was denied. The approximate failure mileage was 18,500.
I pulled into a parking space, cars on each side of me and car in front of me had pulled through the space to park. As I eased into the space, foot on brake, the car violently shook and surged forward, smashing into the rear of the car in front of me. The car continued to shake then moved to the left and crashed into the car in front of me to the left. The car that I hit in the rear was pushed into a car passing by them. So 4 cars involved due to this major malfunction. When the car stopped, I was able to put it in reverse and back up. I could not have done what happened on own. I had no control over the vehicle. Brakes were mush. My Mercedes also has a safety feature where if I get too close to a car, it will brake on its own. Red & yellow lights were flashing, the car shook during the entire event until it came to a stop. My insurance carrier, State Farm, had the car towed to the Mercedes dealership. The service technician saw no codes, therefore, they say nothing is wrong with the car. I know that cars do not always throw codes. I googled what my car did and it is a thing. The article gives suggestions as to what can be checked, but Mercedes refuses to check anything since no codes were there. State Farm asked to me ask for the black box info (Event Data Recorder), however, Mercedes refuses. The car is unsafe to drive. If it happened once, it will absolutely happen again. State Farm is having the car towed to a different body shop today, as Mercedes body shop is price gouging. I do not want to drive the car until they find out what happened and they keep telling me there's nothing wrong with the car. It is a safety hazard. Next time it happens, it could be a person in front, rather than a car. Can you help me? Photos show skid marks where the brakes were useless.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
The contact owns a 2025 Mercedes-Benz GLA250. The contact stated that while his wife was stopped at a traffic light and attempting to depress the accelerator pedal, the vehicle failed to respond as intended. The vehicle shut off unexpectedly, and the gear shifter ceased. A dealer was contacted. The vehicle was towed to dealer, where it was diagnosed and it was determined that the ABS sensors and transmission needed to be replaced. The vehicle was repaired, and the ABS sensor was replaced. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure and informed the contact that the vehicle could be traded. The manufacturer requested a buyback, but the request was denied. The approximate failure mileage was 18,500.
I pulled into a parking space, cars on each side of me and car in front of me had pulled through the space to park. As I eased into the space, foot on brake, the car violently shook and surged forward, smashing into the rear of the car in front of me. The car continued to shake then moved to the left and crashed into the car in front of me to the left. The car that I hit in the rear was pushed into a car passing by them. So 4 cars involved due to this major malfunction. When the car stopped, I was able to put it in reverse and back up. I could not have done what happened on own. I had no control over the vehicle. Brakes were mush. My Mercedes also has a safety feature where if I get too close to a car, it will brake on its own. Red & yellow lights were flashing, the car shook during the entire event until it came to a stop. My insurance carrier, State Farm, had the car towed to the Mercedes dealership. The service technician saw no codes, therefore, they say nothing is wrong with the car. I know that cars do not always throw codes. I googled what my car did and it is a thing. The article gives suggestions as to what can be checked, but Mercedes refuses to check anything since no codes were there. State Farm asked to me ask for the black box info (Event Data Recorder), however, Mercedes refuses. The car is unsafe to drive. If it happened once, it will absolutely happen again. State Farm is having the car towed to a different body shop today, as Mercedes body shop is price gouging. I do not want to drive the car until they find out what happened and they keep telling me there's nothing wrong with the car. It is a safety hazard. Next time it happens, it could be a person in front, rather than a car. Can you help me? Photos show skid marks where the brakes were useless.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
I pulled into a parking space, cars on each side of me and car in front of me had pulled through the space to park. As I eased into the space, foot on brake, the car violently shook and surged forward, smashing into the rear of the car in front of me. The car continued to shake then moved to the left and crashed into the car in front of me to the left. The car that I hit in the rear was pushed into a car passing by them. So 4 cars involved due to this major malfunction. When the car stopped, I was able to put it in reverse and back up. I could not have done what happened on own. I had no control over the vehicle. Brakes were mush. My Mercedes also has a safety feature where if I get too close to a car, it will brake on its own. Red & yellow lights were flashing, the car shook during the entire event until it came to a stop. My insurance carrier, State Farm, had the car towed to the Mercedes dealership. The service technician saw no codes, therefore, they say nothing is wrong with the car. I know that cars do not always throw codes. I googled what my car did and it is a thing. The article gives suggestions as to what can be checked, but Mercedes refuses to check anything since no codes were there. State Farm asked to me ask for the black box info (Event Data Recorder), however, Mercedes refuses. The car is unsafe to drive. If it happened once, it will absolutely happen again. State Farm is having the car towed to a different body shop today, as Mercedes body shop is price gouging. I do not want to drive the car until they find out what happened and they keep telling me there's nothing wrong with the car. It is a safety hazard. Next time it happens, it could be a person in front, rather than a car. Can you help me? Photos show skid marks where the brakes were useless.
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .