Owner-reported complaints naming the electrical system, filed with NHTSA
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Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories. Every record below is an owner-reported complaint about the 2020 Mercedes-Benz GLB 250 submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 9 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?
There's a recall on the display monitor the screen will go black sometimes come back on sometimes never come back on there was a update to fix the issue if the update doesn't work they will have to change the display module or computer that controls it when I brought it to the dealer they want to charge me to replace the display or computer , I called the manufacturer and they refused to fix the recall problem
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.
The contact owns a 2020 Mercedes-Benz GLB250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I EXPERIENCED AN INCIDENT WITH MY RECENTLY PURCHASED GLB 250 THAT MIRRORS EXACTLY THE 20200070009 RECALL THAT DOES NOT COVER MY VIN. AFTER RUNNING THE VEHICLE THROUGH A CAR WASH, THE DASHBOARD INSTRUMENT CLUSTER WENT BLANK, WITH NO ABILITY TO DETERMINE SPEED, FUEL LEVELS, ETC. WATER AFFECTED THE PROPER COMPONENT OPERATION FOR A PERIOD OF TIME, BUT DID EVENTUALLY RETURN.
ON 3/23/2021, MY GLB 250 STARTED EXPERIENCING ELECTRICAL AND ENGINE ISSUES AFTER I HAD BEEN STOPPED AT A RAILROAD CROSSING FOR 15 MINUTES WITH THE ENGINE RUNNING AND THE CAR IN PARK. ONCE THE TRAIN PASSED AND I WAS ABLE TO DRIVE, MY INSTRUMENT PANEL STARTED LIGHTING UP WITH EVERY POSSIBLE WARNING LIGHT AND ADDITIONAL WARNINGS THAT SAID TO NOT SHIFT GEARS AND GO TO DEALER IMMEDIATELY. I DROVE APPROXIMATELY 1 MILE AND STOPPED AT A STOP LIGHT, AT WHICH TIME ALL WARNINGS CONTINUED TO GO OFF. I COULD NOT TURN THE CAR ON OR OFF, COULD NOT SHIFT INTO ANY GEAR, THE STEERING WHEEL WAS LOCKED. THE INSTRUMENT PANEL KEPT FLASHING AND SEEMED LIKE THE CAR WAS TRYING TO REBOOT. AS I WAS ON THE LINE WITH MERCEDES ME TO GET A TOW TRUCK, THE CAR WAS FINALLY ABLE TO SHIFT INTO DRIVE AND I WAS ABLE TO DRIVE TO A NEARBY PARKING LOT. THE CAR SEEMED TO BE OPERATING FINE BUT THE YELLOW CHECK ENGINE LIGHT WAS STILL ON. ON MY 10 MILE DRIVE TO THE DEALERSHIP THE CAR STARTED EXPERIENCING THE SAME ISSUE EVERY TIME I HAD TO STOP AT A STOP LIGHT. ONCE AT THE DEALERSHIP THE CAR CONTINUED TO THROW ERROR MESSAGES ON THE DASH.
CHECK ENGINE LIGHT AT 1500 MILES
THE CONTROL MODULE FOR THE AIR CONDITIONING THAT TELLS THE AIR WHEN TO TURN ON AND OFF ISN'T WORKING. MINE WENT OUT AT 1200 MILES. BRAND NEW MODEL 2020 JANUARY. THERE ARE 120 COMPUTERS ON THIS VEHICLE
ON FRIDAY 7/17/2020 AROUNDNOON, I WASDRIVING MYMB GLB THAT WAS BOUGHT LESSTHAN90 DAYS AGO WHEN SUDDENLY THE DASHBOARD WENT BLANK. I COULD NOT SEE SPEED, GAS GAGES OR ANY OTHER SAFETY FEATURES THAT WOULD BE ON THE DASH. I WAS BASICALLY BLINDED. I CALLED MERCEDES 911 AFTER STOPPING THE CAR. WE TRIED TO FACTORY RESET THE COMPUTER ON ADVICE FROM TECH VIA THE PHONE. THIS HAD NO IMPACT ON THE SCREEN. THE MB REP DID NOT OFFER ROADSIDE ASSIST. I HAD TO DRIVE OVER 25 MILES WITH NO DASHBOARD TO GAGE MY SPEED, GAS OR SAFETY LIGHTS. I HAD NO CHOICE AS NO HELP WAS COMING TO GET ME. THIS DEFECT MAKES THIS CAR EXTREMELY HAZARDOUS AND SHOULD HAVE BEEN ADDRESSED PRIOR TO PURCHASE.NHTSA CAMPAIGN ID: 20V246000 RECALL DATE: 2020-05-01SUMMARYMERCEDES-BENZ USA, LLC. (MBUSA) IS RECALLING CERTAIN 2020 GLB 250 VEHICLES. WATER MAY ENTER THROUGH THE WHEEL WELL AREA INTO THE FRONT OCCUPANT FOOT WELLS, POTENTIALLY DAMAGING CERTAIN ELECTRICAL COMPONENTS. THIS MAY RESULT IN THE INSTRUMENT CLUSTER GOING BLANK, OR AN ENGINE STALL WHILE DRIVING WITHOUT THE ABILITY TO RESTART THE VEHICLE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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