2025 Mercedes-Benz GLC 350 E 4MATIC Problems

The contact owns a 2025 Mercedes-Benz GLC350E 4MATIC. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 26V281000 (Electrical System); but the recall repair failed to prevent a failure. The contact stated that while starting the vehicle, the instrument panel display was inoperable. The failure was a recurring failure. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,540.

The contact owns a 2025 Mercedes-Benz GLC 350E. The contact stated that while driving approximately 60 MPH, the vehicle began decelerating, losing drive power till the vehicle stalled. The contact turned on their hazards and had the vehicle towed to the dealer. The Check Engine, Blind Assist, Exit Warning Inoperative, Towing Not permitted, with several other warning or failure lights illuminated. The failure occurred twice. The dealer diagnosed that the ignition unit had failed. The vehicle was repaired; however, the failure occurred again. The vehicle was returned to the dealer diagnosed that the motor for the instrument panel had failed and needed to be replaced. The vehicle was repaired, but the contact was not sure if the failure was resolved. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 10,000.

The contact owns a 2025 Mercedes-Benz GLC 350E 4Matic. The contact stated that while driving 10 MPH and attempting to park the vehicle, the vehicle unintendedly accelerated. The brake pedal was depressed, but the vehicle failed to respond. The vehicle was uncontrollable and crashed into a fence. The driver’s side mirror, bumper, and door were damaged. The contact stated that the air bags did not deploy. The instrument panel had previously gone black before the crash and the vehicle previously failed to accelerate as needed. There were no injuries sustained. A Police report was filed. The vehicle was taken to the local dealer for two prior software updates. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000.

The contact owns a 2025 Mercedes-Benz GLC 350E. The contact stated that while driving approximately 60 MPH, the vehicle began decelerating, losing drive power till the vehicle stalled. The contact turned on their hazards and had the vehicle towed to the dealer. The Check Engine, Blind Assist, Exit Warning Inoperative, Towing Not permitted, with several other warning or failure lights illuminated. The failure occurred twice. The dealer diagnosed that the ignition unit had failed. The vehicle was repaired; however, the failure occurred again. The vehicle was returned to the dealer diagnosed that the motor for the instrument panel had failed and needed to be replaced. The vehicle was repaired, but the contact was not sure if the failure was resolved. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 10,000.

The contact owns a 2025 Mercedes-Benz GLC350E 4MATIC. The contact stated that while driving at 68 MPH, the sunroof glass shattered unexpectedly. The contact was able to pull over, and the vehicle was towed to the nearest dealer. The dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 17,500.

The contact owns a 2025 Mercedes-Benz GLC350E 4Matic. The contact stated that while driving at 65 MPH, the sunroof made an exploding sound and shattered. The contact stated that the shattered glass fell inside the vehicle, on the contact's head wrap, neck, and body. There was no injury sustained. The contact temporarily pulled over to the side of the road. The vehicle was taken to the dealer, where the contact was informed that debris might have caused the sunroof to shatter; however, the contact stated that the vehicle was being driven on a smooth road surface during the failure, and that the sunroof had shattered due to an internal failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,000.

The contact owns a 2025 Mercedes-Benz GLC 350E. The contact stated that while driving approximately 60 MPH, the vehicle began decelerating, losing drive power till the vehicle stalled. The contact turned on their hazards and had the vehicle towed to the dealer. The Check Engine, Blind Assist, Exit Warning Inoperative, Towing Not permitted, with several other warning or failure lights illuminated. The failure occurred twice. The dealer diagnosed that the ignition unit had failed. The vehicle was repaired; however, the failure occurred again. The vehicle was returned to the dealer diagnosed that the motor for the instrument panel had failed and needed to be replaced. The vehicle was repaired, but the contact was not sure if the failure was resolved. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 10,000.

I picked up a brand new 2025 Mercedes GLC on [XXX]. On [XXX], I was driving through a tunnel with my [XXX] niece and my wife when I suddenly lost functionality of the gas pedal and the check engine light went on. I was able to hobble it out of the tunnel even though there was a long line of cars behind me. I was able to get the car towed to the dealership. The dealership inspected my car and advised me that there were bubbles in the fuel line which they have been seeing with multiple 2025 GLC models. Mercedes corporate advised the dealership to empty the fuel line and re-fuel it, that a recall was going to be issued, and that Mercedes corporate would be working on a permanent fix via software update to be released in Q1 of 2025. I have tried to reach out to Mercedes corporate but have not had any success. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced a serious incident involving the Hands-Free Access function in my 2025 Mercedes-Benz GLC 350e. While unloading a rollable walker from the trunk, the trunk door unintentionally closed, striking me hard on the head. I have a mobility issue and use a rollable walker every day. This requires me to load and unload the walker into and from the trunk multiple times a day. The impact of the trunk door caused me to lose my balance, resulting in a fall onto a concrete surface. This fall caused me to hit my head again on the ground, exacerbating the injury. The unintentional operation of the trunk created a hazardous situation, especially given my physical limitations and frequent need to access the trunk. This unintentional closing of the trunk door has happened several times, creating an ongoing safety concern. I attempted to locate detailed information about the Hands-Free Access function in both the printed and online operator's manuals for the 2025 GLC 350e, but I could not find a description of this feature. This lack of documentation raises further safety concerns, as it prevents users from understanding the proper use, potential risks, or deactivation options for the feature. The incident caused a head injury and a subsequent fall, leading to a secondary head impact on the concrete. I am deeply concerned about the potential for similar accidents involving other users. I urge the NHTSA to investigate the Hands-Free Access feature on the 2025 Mercedes-Benz GLC 350e for potential safety defects. Additionally, I request an inquiry into why this feature is not adequately documented in the operator's manuals, as this lack of information may put other users at risk. I would also like to see an option for this feature to be deactivated or disabled at the owner's will. This would allow users who find the feature problematic or unnecessary to turn it off, ensuring safer and more personalized use of the vehicle.

The contact owns a 2025 Mercedes-Benz GLC 350E 4Matic. The contact stated that while driving 10 MPH and attempting to park the vehicle, the vehicle unintendedly accelerated. The brake pedal was depressed, but the vehicle failed to respond. The vehicle was uncontrollable and crashed into a fence. The driver’s side mirror, bumper, and door were damaged. The contact stated that the air bags did not deploy. The instrument panel had previously gone black before the crash and the vehicle previously failed to accelerate as needed. There were no injuries sustained. A Police report was filed. The vehicle was taken to the local dealer for two prior software updates. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000.

Suspension exhibits excessive bounce/instability over road irregularities, unsafe on uneven pavement, affects steering control. Car available for inspection. Checked by two authorized dealerships, both closed as "operating as designed" without resolving it. Also inspected by manufacturer's Field Service Engineer, same result. Issue began after a phantom braking event — vehicle braked suddenly and unexpectedly on its own while changing lanes at highway speed, no obstruction present, no driver error — also damaged the steering column, since replaced.

Suspension exhibits excessive bounce/instability over road irregularities, unsafe on uneven pavement, affects steering control. Car available for inspection. Checked by two authorized dealerships, both closed as "operating as designed" without resolving it. Also inspected by manufacturer's Field Service Engineer, same result. Issue began after a phantom braking event — vehicle braked suddenly and unexpectedly on its own while changing lanes at highway speed, no obstruction present, no driver error — also damaged the steering column, since replaced.