2025 Mercedes-Benz GLE 350 4MATIC Owner Complaints

I am submitting this complaint regarding my Mercedes-Benz GLE350 with VIN [XXX] . I have brought the vehicle in for service on multiple occasions—October, January, March, May, and November—due to recurring transmission-related issues. These issues include jerking, delayed acceleration, and irregular shifting. Each time, the dealer did not confirm a definitive fault but performed software updates or adaptations. While the symptoms temporarily disappeared, they repeatedly returned. I am concerned that the root cause remains unresolved, and I seek a proper resolution. Supporting documentation is attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11718478

Incident

Oct 1, 2024

I purchased my Mercedes-Benz new, and it currently has only 1,800 miles on it. My wife primarily drives the car, and we have experienced several alarming incidents where the vehicle suddenly shuts down while driving. 1.About two weeks after we purchased the car, it stalled at a stop sign. At the time, we ignored it. 2.On two separate occasions afterward, the vehicle suddenly slowed down and stopped while she was driving on the highway. 3.Most recently, two days ago, while driving to work early in the morning on the freeway, the car suddenly stopped in the dark. Thankfully, there were no cars immediately behind her. She attempted to restart the car, but it would not start immediately. After several minutes, it restarted, and she drove back home, very shaken by the incident. I contacted Mercedes-Benz, and I was told this may be a “software issue.” However, given the seriousness of the situation, I strongly believe this requires urgent investigation. A vehicle unexpectedly shutting down on the freeway is a major safety hazard that could easily lead to a serious accident. I request an immediate and thorough safety inspection of this vehicle, as well as a clear explanation of the cause and corrective action. This issue is extremely dangerous, and I need assurance that the vehicle is safe to drive.

NHTSA ID

11686759

Incident

Sep 9, 2025

I am reporting a serious safety concern involving the Cooper Discoverer Stronghold AT tires currently mounted on my 2025 Mercedes‑Benz GLE 350 (VIN [XXX]), of which I am the first owner. I purchased this vehicle new from a Mercedes dealer. Upon beginning to drive the vehicle, I immediately experienced poor grip and traction, especially in wet road conditions and while cornering, leading to reduced handling stability that I believe poses a significant risk to safety. Despite reaching out multiple times to both Mercedes‑Benz USA Customer Care and my local Mercedes-Benz dealership, I have received no response, acknowledgment, or offer to inspect or remedy the issue. After investigating, I discovered that certain Cooper Discoverer Stronghold AT tires are subject to NHTSA recall 25T006 due to missing DOT date codes (manufactured in week 05 of 2025, February 2–8, 2025) Tires involved in this recall lack the four‑digit production week/year identifier on the white‑lettered sidewall, violating FMVSS Standard 574 Goodyear will replace affected tires at no cost, including mounting and balancing, and dealers must render removed tires unusable before returning them My vehicle's factory‑equipped tires match the recall's size and product description (LT 275/65R18 LRE Cooper Discoverer Stronghold AT), and the symptoms I am experiencing—especially in wet driving and cornering—align with compromised integrity or performance of noncompliant tires. Requested Actions: 1. Please confirm if my vehicle’s tires fall under recall 25T006, and require replacement. 2. I request assistance in securing a safety inspection and tire replacement, if applicable. 3. Please encourage Mercedes‑Benz USA or the dealer network to respond properly to customer safety inquiries without delay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11677169

Incident

Jul 30, 2025

The contact owns a 2025 Mercedes-Benz GLE350 4Matic. The contact stated that while driving at an undisclosed speed and coming to a stop, the contact heard a loud sound coming from the rear end of vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where the contact was informed that the rearview camera was inoperable. The dealer referred the contact to the manufacturer for further assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 800.

NHTSA ID

11647592

Incident

Mar 11, 2025

Mileage

800 mi

When driving on a quiet, straight road with no other cars anywhere nearby the vehicle suddenly slammed on the brakes until the car came to a complete stop. The seat belt pre-tensioners also activated and there were loud audible warning beeping and red "radar" images on the dashboard. My safety was not at risk in this instance however if the same thing happened while I was being followed then I'd be a risk from being hit from behind. I frequently travel on busy interstates and it scares me to think that this could happen again. The system also activated three times when backing out of my driveway, again nothing was around. I have taken the car to the dealer, Carlton Mercedes-Benz in Greenville, SC, twice and they have failed to find anything wrong with it so made no changes. This leaves me with little confidence in the vehicle. The dealer was not forthcoming about the details of what checks they actually did. Please see above for info on the other warnings etc. that activated during the event.

NHTSA ID

11645260

Incident

Feb 4, 2025

On [XXX] We were driving our 2025 Gle350 fourmatic west on [XXX] between [XXX] and [XXX] @ 7:30 pm, driving at 70 mph in the right lane the panoramic sunroof exploded into shards of glass and rained down on the driver and passenger, it sounded like a gun went off as the front moveable roof panel blew apart. The vehicle had approximately 650 miles on the odometer. Nothing struck the car, no foreign objects were found in the vehicle cabin amidst the 1,000s of shards of glass inside the car. Upon taking the vehicle to Mercedes Benz of Novi for service, their comments were that we must be mistaken and a rock must have struck the vehicles roof. We have filed a claim with AAA insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11628735

Incident

Dec 1, 2024