2016 Mercedes-Benz GLE 350 Problems

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed the information and returned the vehicle. Shortly afterwards, the failure reoccurred and was recorded. The vehicle had been at the dealer for two months, and the dealer blamed the failure on an aftermarket part, even though the dealer had installed the parts. The vehicle was driven to the dealer, where it was diagnosed with fuel injector failure and was associated with the aftermarket parts that were installed by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

This has previously been reported, but NHTSA email indicated I needed to file formal complaint. Fuel injector(s) leaked while vehicle parked overnight in driveway. ECU detected fuel and subsequent ignition/spark caused "explosion' blowing out engine intake manifold (appx 50-75 pieces found). All 6 injectors and intake manifold required replacement. Mercedes Benz does have recall notification for failed/leaking fuel injectors, which includes both my model, and model year- but has claimed my VIN is not covered. MB recall campaign # 2022030003, dated 04/22/2022. I have retained engine intake manifold (main piece) for inspection. Fuel injectors were returned to MB. Safety risk is relatively obvious due to "explosion" and potential fire. Independent service agency (German Motors, Lakewood, CO- in business for over 25 years as MB only repair agency) diagnosed and performed repairs. Further, they informed me that in the investigation, they an other independent repair agencies/shops have in fact seen this before. No warnings, lights, or other symptoms were evident prior to injectors leaking.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, an abnormal sound was coming from the steering box. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to NHTSA Campaign Number: 17V241000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

02/2022 I have a 2016 GLE 350 with 31,000 miles. Safety issue: steering column sensor has failed thus blind spot assist does not work. Also turn signals periodically do not work. Functionality usually restores if car shut-off & re-started. Then fails again later at varying intervals.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed the information and returned the vehicle. Shortly afterwards, the failure reoccurred and was recorded. The vehicle had been at the dealer for two months, and the dealer blamed the failure on an aftermarket part, even though the dealer had installed the parts. The vehicle was driven to the dealer, where it was diagnosed with fuel injector failure and was associated with the aftermarket parts that were installed by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving at an undisclosed speed, the vehicle shuddered and hesitated while accelerating and depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was scanned, and the dealer retrieved DTC code: P04200. The contact was informed that the passenger side catalytic converter had failed, causing the Oxygen sensor to run lean. The contact stated that upon further investigation, the failure was linked to Emission Service Campaign: 2022080005; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The door hinges are an issue with these cars many many people are expressing the same issues which is the door hinges fail and start popping and cracking. Mercedes isn’t issuing a recall or remedy for this. Also there’s an issue with the passenger airbag weight sensors going bad which is throwing the airbag light off (which this is also happening in my car) the service center I talked to knew about this is agreed it a issue they see time and time again with these cars. Mercedes needs to make this right.

The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.

While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on lately when starting and I was planning to get breaks chkd. But this was a frightening experience! Is there an issue with MB ECU like this? I'm in the process of filing insurance claim.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. The console had overheated. The engine and oil warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that cylinder numbers 1, 2, and 3 was misfiring. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 118,000.

I own a 2016 Mercedes GLE350 that was repaired under a safety recall involving failure of a fuel pump due to water intrusion into the spare wheel well. Mercedes Benz "fixed" the car under the safety recall however, several months later, my vehicle experienced the same exact issue - water intrusion entered the rear wheel well causing the fuel system to fail. Mercedes Benz currently has my vehicle and cannot locate the water leak (they are saying it is in the hatch area of my car). They are currently trying to charge me $890 to find the leak. However, the original safety recall on this vehicle states, "the cause of the defect may vary due to a development deviation in combination with production tolerances and possible customer influences when loading and unloading items from the rear hatch. Each cause could lead to a different issue and water intrusion. Therefore, the tightness in the rear area might not meet specifications." I understand that my vehicle is not the first to experience this issue and I believe this is a defect with this make/model/year. I am hopeful this will be looked into further as I believe this issue goes past the recall. I should not be required to pay for this and my safety should not be compromised due to this.

We were driving in the street and just suddenly the front of the car was on fire. We stopped the car and we had almost no time to get out because the flames got very big in just minutes. Good thing the doors weren't locked because we safely got out of the car. This incident happened in rush hour and there were lots of cars around us. This put not just the passengers in our car but other people around us in danger. We contacted Mercedes-Benz but they declined out claim and refused to investigate into this issue. Please help us hold Mercedes-Benz accountable.

At 72,000 miles the rear differential failed. Repair required else car could abruptly stop rolling, become uncontrollable and cause a serious wreck. The part is over $5,000

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while driving 45-50 MPH, the messages "Car Not in Park" and " Transmission Not in Park - Chance of Car Rolling" were displayed, and the vehicle independently shifted into park(P) and stopped. The contact moved the gear shifter to park and restarted the vehicle. The contact was able to continue driving; however, the failure reoccurred several times while driving. The vehicle was taken to an independent mechanic, where an unknown sensor was replaced; however, the failure recurred. The vehicle was taken to the dealer, where the repair was completed again, however, the failure persisted. The vehicle remained at the dealer. The contact stated that the failure had occurred 16 times within 6 years. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the vehicle was successfully diagnosed. The failure mileage was approximately 25,000.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. WHILE DRIVING 25 MPH, THE CONTACT WAS UNABLE TO SEE A PEDESTRIAN CROSSING THE ROAD BECAUSE BOTH FRONT HEADLIGHTS WERE NOT ILLUMINATED BRIGHTLY ENOUGH. THERE WERE NO INJURIES OR WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF ESCONDIDO (LOCATED AT 1101 W 9TH AVE, ESCONDIDO, CA 92025, (760) 745-5000) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,300. *TR

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED THAT THE HEADLAMPS WERE INSUFFICIENT TO DRIVE AT NIGHT, ESPECIALLY DURING INCLEMENT WEATHER. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HAGERSTOWN (LOCATED AT 1955 DUAL HWY, HAGERSTOWN, MD 21740, (301) 733-2301) TO BE DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20. *TT*JB

While waiting for traffic signal to change with foot on break pedal, the suv accelerated suddenly and lurched forward and rear ended the car ahead of me! Luckily, it was a Hummer with a tire mounted on the rear door and damage occurred only to my MB. Front end has severe damage, hood buckled and headlight broken! It was a spooky experience! 'chk breakpad wear' warning light has been coming on lately when starting and I was planning to get breaks chkd. But this was a frightening experience! Is there an issue with MB ECU like this? I'm in the process of filing insurance claim.

When driving, the vehicle suddenly slows down and then the brakes stop working. Vehicle then slows down to a complete stop. Happens randomly. This put me and other drivers at risk as cars behind me would suddenly have to slow down or stop without warning and I would have to steer out of the road to avoid a collision as the car is slowing down. At the same time, a message would appear saying "Collision Prevention Assist Plus Inoperative." I took the vehicle to a mercedes-benz dealer and they confirmed that this problem is due to a fault in the ABS system.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that upon entering her vehicle, the windshield started to shatter at the bottom of the driver’s side windshield, without incident. Over the next few days, two more spider-web shaped cracks had formed at the bottom, mid-section of the windshield, also without incident. The contact stated that the cracks had started to expand to the top of the windshield, obstructing her vison while driving. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,500.

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 65 MPH, THE SUN ROOF GLASS SHATTERED WITHOUT IMPACT. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024) WHERE THE MECHANIC INSPECTED THE VEHICLE AND INFORMED THE CONTAC THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SPOKE TO THE MANUFACTURER AND A CASE WAS FILED. THE CONTACT WAS ALSO INFORMED THAT THE REPAIR WOULD NOT BE COVERED BY THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

The door hinges are an issue with these cars many many people are expressing the same issues which is the door hinges fail and start popping and cracking. Mercedes isn’t issuing a recall or remedy for this. Also there’s an issue with the passenger airbag weight sensors going bad which is throwing the airbag light off (which this is also happening in my car) the service center I talked to knew about this is agreed it a issue they see time and time again with these cars. Mercedes needs to make this right.

The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving approximately 30 MPH, the vehicle stalled and lost motive power. The vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the residence. The contact stated that the vehicle was then towed to a local dealer, where it was diagnosed that an unknown module needed to be replaced; however, no repair was completed. The vehicle was then taken to an independent mechanic, where an unknown module was replaced. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that after a rainstorm there was water in the spare tire wheel well. The vehicle was taken back to the independent mechanic, where unknown repairs were completed. The contact had received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The manufacturer was not made aware of the failure. The failure mileage was 59,831.

The contact owns a 2016 Mercedes GLE350 with a Nuna Car Seat installed, Model Name: Rava, Model Number: CS05107RFD, Manufactured Date: May 05, 2021. The contact stated that on several occasions whenever the harness was tugged on, the harness failed to restrain the child seated in the child seat. The manufacturer was notified of the failure and advised the contact that the kits to clean the release button on the bottom of the car seat would be released soon. The car seat was not replaced.