2013 Mercedes-Benz GLK350 Airbags Problems

RECALL NO: 19V-868 | VIN: [XXX] | CASE #: [XXX] VEHICLE: 2013 Mercedes-Benz GLK350 (X204) DESCRIPTION OF SAFETY PROBLEM: This complaint concerns a failure to adequately remedy NHTSA Recall 19V-868. Since [XXX], my vehicle has been grounded at Mercedes-Benz of Westmont. The dealer performed the recall out of sequence, ignored documented circuit faults, and refused mandatory Xentry commissioning and SCN Normalization, leaving the SRS system inoperative and uncertified. NHTSA records (Ex B-27) confirm the recall remains "Incomplete." MANUFACTURER ABANDONMENT OF SAFETY OVERSIGHT: On Feb 26, 2026, an MBUSA Executive Referral Manager (Case #[XXX]) stated by phone he would not read my 61-page safety complaint and classified the failure to verify the recall as a "dealer issue" due to franchise laws. Only 28 minutes after admitting he would not read the file, he sent an email falsely claiming he had "reviewed the documentation" and closed the case. By refusing to audit a documented failure to certify a safety repair, MBUSA is in active violation of its duty to ensure recall completion under 49 U.S.C. § 30120. COERCIVE SAFETY THREAT (49 U.S.C. § 30122): Service Manager Blake Farmer and Advisor Harry Arroyo explicitly threatened to remove the new airbag and reinstall the original defective recalled inflator (Ex B-6) during a billing dispute. This is a direct violation of 49 U.S.C. § 30122, which prohibits a dealer from knowingly making a safety system inoperative. DEALER NEGLIGENCE & ADDITIONAL RISKS: Dealer negligence regarding Part #204-440-68-41 (Ex B-17, B-26) caused a 5-day delay, resulting in a nationwide backorder. Furthermore, technician video (Ex B-10) shows an active oil leak (Code P2610-29), a fire/stalling hazard per MBUSA TSB LI05.20-P-067123 that the dealer refused to diagnose. ATTACHED: 61-page filing with 28 exhibits and 3 notarized affidavits. The 60-day federal deadline is April 4, 2026. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11720856

Incident

Feb 3, 2026

Passenger head restraint exploded no accident no bump nothing !!! The car had just been in for service 2 months ago I have video saying excellent condition..11,500 miles only ..I went to Mercedes they are charging me $900.00 for new headrest they said plastic parts broke cannot fix :(

NHTSA ID

11690404

Incident

Sep 2, 2025

The contact owns a 2013 Mercedes-Benz GLK350. The contact stated while driving approximately 25 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,000.

NHTSA ID

11626813

Incident

Oct 15, 2024

Mileage

106,000 mi

Out of no where when I cranked my car the airbag light came on in my car. I took it to have a diagnostic test done and the report shows short circuit at steering gear and driver air bag squib. When I look up my make and model a previous recall for driver airbag comes up, but it's not assigned to my specific vin. Also, there was a previous recall for the steering gear bolts on my make and model but it also was not assigned to my vin. NO ONE AT MERCEDES WILL HELP ME! THEY STATE NO ONE HAS THE ABILITY TO ASSIGN RECALLS TO A SPECIFIC VIN IF IT WAS MISSED IN ERROR. My vehicle currently has no airbags cause the system has disabled itself to prevent possible deploy malfunction. Can you please help me. Thank you.

NHTSA ID

11578969

Incident

Aug 30, 2023

Unknown - A light has come on stating the driver airbag is not functional. I am fearful of driving my vehicle worried that if I am in an accident the airbag will not protect me. I have never been in an accident in this vehicle and have maintained it promptly on all services and maintenance. I have always valued the Mercedes brand this is my 3rd vehicle and I am saddened that this has happened.

NHTSA ID

11455523

Incident

Mar 1, 2022

According to Takata, in the event of an inflator explosion metal fragments could pass though the air bag cushion material, which mayores últ in injury or death to vehicle occupants.

NHTSA ID

11422201

Incident

Jan 1, 2021

TAKATA AIRBAG RECALL REPLACEMENT PENDING. UNRESOLVED. PASSENGER SIDE AIRBAG RECALL REQUIRED. CAR IS CURRENTLY IN DUBAI. IT WAS IMPORTED TO DUBAI. MB UAE WILL NOT HANDLE THE REPLACEMENT THEY SAID.

NHTSA ID

11359999

Incident

Sep 19, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070) WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT CONTACTED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11348616

Incident

Jan 1, 2019

AIRBAG NO WORKING DESACTIV

NHTSA ID

11338724

Incident

Jul 10, 2020

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAG) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF INDIANAPOLIS (3900 E 96TH ST, INDIANAPOLIS, IN 46240; (317) 580-6800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11326009

Incident

Jan 18, 2019

NEEDS TO BE FIXED BEEN WAITING OVER FOUR YEARS

NHTSA ID

11316847

Incident

Jul 1, 2015

JUST NOT FIXING I KEEP CALLING AND GET RUN AROUND I DO NOT DRIVE MY CAR IT HAS LESS THAN 8000 MILES ON IT I DO NOT FEEL SAFE MERCEDES SOLD ME CAR WITH RECALL THIS IS A SECOND TIME I AM NOTIFYING I FILED COMPLAINT !!! I CAN NOT USE THIS CAR I FEEL UNSAFE

NHTSA ID

11316806

Incident

Dec 15, 2015

TL* THE CONTACT OWNS A 2013 MERCEDES BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. (MERCEDES-BENZ OF NOVI 39500 GRAND RIVER AVE, NOVI, MI 48375) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11306336

Incident

Feb 15, 2018

I WAS NOTIFIED IN FEBRUARY OF 2019 OF AN AIR BAG RECALL FOR MY GLK 350. ALMOST A YEAR LATER, MERCEDES DEALER STILL CANNOT TELL ME WHEN THIS WILL BE FIXED. I AM DRIVING AROUND WITH A TICKING TIME-BOMB FOR AN AIR BAG AND MERCEDES DOESN'T SEEM TO CARE. THIS IS UNACCEPTABLE. SOMEONE SHOULD BE HOLDING THEM ACCOUNTABLE.

NHTSA ID

11301238

Incident

Feb 10, 2019

Mileage

40,350 mi

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. MERCEDES-BENZ OF FRESNO (7055 N PALM AVE, FRESNO, CA 93650, (559) 438-0300) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11290960

Incident

Jan 11, 2018

IT HAS BEEN ON RECALL SINCE JASEEM TO BE AVAILABLENUARY 2019, WHICH IS ALMOST AN ENTIRE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE THE PARTS OR AIRBAGS IN A TIMELY MATTER. THE RECALL STATIS IS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.. THERE ARE TIMES WHEN IM DRIVING WIRH A PASSENGER IN THE FRONT THAT A MESSAGE COMES ON DUE TO THE PASSANGERS SAFTEY. I DON'T RECALL THE EXACT WORDING. IT DOESN'T COME ON ALL THE TIME, JUST ON OCCASION WHEN SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. NO MATTER THE SPEED.THERE IS NO 1 DATE OF I CAN PUT BELOW SO IM PTIING IN 4/1/2019 AND AFTER.

NHTSA ID

11290135

Incident

Apr 1, 2019

IT HAS BEEN ON RECALL SINCE JANUARY 2019, WHICH IS ALMOST AN ENTIE YEAR. THEY DON'T SEEM TO BE ABLE TO ISSUE PARTS OR AIRBAGS IN A TIMELY MATTER. THERE ARE TIMES WHEN IM DRIVING WITH A PASSANGER THAT A MESSAGE COMES ON DUE TO THE PASSENGERS SAFTEY. I DON'T RECALL THE EXACT WORDING BU IT COMES ON, ON OCCASION AND NOT EVERY TIME SOMEONE IS SITTING IN THE FRONT PASSENGERS SEAT. THERE IS NO 1 DATE I CAN PUT BELOW

NHTSA ID

11290125

Incident

Jan 4, 2019

MERCEDES BENZ NOTIFIED IN FEBRUARY 2019 THAT PASSENGER SIDE AIRBAG MAY BE DEFECTIVE. FOLLOWED UP WITH MERCEDES IN NOVEMBER 2019.. THEY NOW ADVISE THAT THEIR BEST ESTIMATE IS CORRECT AIRBAGS WILL NOT BE AVAILABLE FOR ANOTHER YEAR I.E. NOVEMBER 2020 .. WHERE IS THE URGENCY TO PROTECT THEIR CUSTOMERS?

NHTSA ID

11288555

Incident

Feb 9, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NEW COUNTRY MERCEDES-BENZ (1 WESTON ST, HARTFORD, CT 06120, (860) 278-2000) AND MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*CW *TR

NHTSA ID

11287500

Incident

Jan 18, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF THE WOODLANDS AT 936-206-7500 (LOCATED AT 16917 I-45, CONROE, TX 77385) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB *JS

NHTSA ID

11282311

Incident

Jan 10, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ID

11282216

Incident

Feb 1, 2019

RECALL NOTICE ON TAKATA PASSENGER AIR BAG DATED FEBRUARY 2018. STILL NO REPAIR AVAILABLE. MANUFACTURER HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY. DATE RESPONSE TO "WHEN DID THIS HAPPEN?' IS DATE THIS REPORT IS BEING FILED.

NHTSA ID

11281950

Incident

Nov 23, 2019

RECALL ON TAKATA AIR BAG. STILL NO REPAIR AVAILABLE OVER 1 YEAR SINCE CONTACT

NHTSA ID

11281447

Incident

Jan 1, 2018

2013 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIRBAG RECALL. THE PART WERE UNAVAILABLE. *JS

NHTSA ID

11281134

Incident

Jan 18, 2019

THE TAKATA AIRBAG RECALL HAS NOT BEEN ADDRESSED YET ON THIS VEHICLE, BY MERCEDES.

NHTSA ID

11280933

Incident

Nov 15, 2013