RoadVitals

2024 Mercedes-Benz GLS 580 4MATIC Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Jul 18, 2024
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since May 17, 2024

What this page shows

Our database holds 2 NHTSA owner-reported complaints for the 2024 Mercedes-Benz GLS 580 4MATIC. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–2 of 2

Visibility
Filed Jul 18, 2024

The contact owns a 2024 Mercedes-Benz GLS580. The contact stated while driving at approximately 70 MPH, the contact heard a loud popping sound inside the cabin of the vehicle and became aware that the rear section of the panoramic sunroof had shattered. The contact stated that the shattered sunroof panel was still in place and had not entered the cabin or fallen onto the highway. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that a rock had shattered the sunroof. The sunroof was replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 2,500.

NHTSA ID
11603192
Incident
Jun 29, 2024
Mileage
2,500 mi
Driver assistance
Filed May 17, 2024

The contact owns a 2024 Mercedes-Benz GLS580. The contact stated while driving 25 MPH with his wife in the front passenger's seat, the Forward Collision Avoidance: Automatic Emergency Braking system engaged and the vehicle stopped abruptly, causing both the contact and his wife to be propelled forward. The contact stated that there were no other vehicles or pedestrians around the vehicle prior to the failure. The contact was able to continue driving. The vehicle was taken to the dealer, where the contact was informed that the computer did not communicate that the malfunction had occurred. No further assistance was provided. The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to take the vehicle back to the dealer for further diagnostic testing. The vehicle was taken back to the dealer, who informed the contact that they could not assist due to the previous assessment. The vehicle was not diagnosed or repaired. The contact followed up with the manufacturer and was advised that the failure needed to recur 4 - 5 times for a buyback to be considered. The failure mileage was approximately 2,200.

NHTSA ID
11589306
Incident
Mar 3, 2024
Mileage
2,200 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .