RoadVitals

2011 Mercedes-Benz M

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
1
Latest Oct 29, 2010
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2011 Mercedes-Benz M. 1 safety recall has been issued covering this model year; and 6 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

1 campaign cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
10V540000

FUEL SYSTEM, OTHER:FUEL FILTER

Oct 29, 2010
2,297 units potentially affected
The defect: MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2011 M-CLASS, MODEL W164, GL-CLASS, MODEL X164, E-CLASS, MODEL W212, R-CLASS, AND MODEL V251VEHICLES. THE O-RING MAY NOT HAVE BEEN PROPERLY LUBRICATED IN ALL CASES. LACK OF LUBRICATION CAN LEAD TO LEAKAGE OF THE FUEL FILTER.
The risk: DIESEL FUEL MAY BE DEPOSITED ON ROADS AND MAKING THOSE ROADS SLIPPERY, INCREASING THE POTENTIAL FOR A CRASH.
The remedy: DEALERS WILL REPLACE THE FUEL FILTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 24, 2010. OWNERS MAY CONTACT MERCEDES BENZ AT 1-800-367-6372. THIS CAMPAIGN HAS BEEN SUPERSEDED . PLEASE SEE RECALL CAMPAIGN 11V-496.
MERCEDES-BENZ USA, LLC.View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

LI-05-20-P

ENGINE AND ENGINE COOLING:ENGINE

MERCEDES-BENZ: THE MALFUNCTION LIGHT IS ON WITH MULTIPLE POSSIBLE TROUBLE CODES STORED. THERE COULD BE A PROBLEM WITH THE CAMSHAFT AND/OR SCORING OF A PISTON. *RM

SB-40-10-72

WHEELS

MERCEDES-BENZ: INSTALLATION INFORMATION OF BOLTED WHEEL CONNECTIONS. ALL MODELS. *RM

LI-27-60-P049270

POWER TRAIN:AUTOMATIC TRANSMISSION

MERCEDES-BENZ: THE AUTO-TRANSMISSION SWITCHES TO LIMP HOME MODE OR HAS NO POWER. THERE ARE MULTIPLE POSSIBLE FAULT CODES. A PISTON MAY BE DAMAGED. *RM

LI-05-20

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ENGINE AND ENGINE COOLING:ENGINE:DIESEL

MERCEDES-BENZ: CHECK ENGINE LIGHT IS ON AND THE ENGINE MAY BE RUNNING ROUGH. THE CAMSHAFT ADJUSTERS MAY BE STICKING. *RM

SB-32-25-82

SUSPENSION:FRONT:SHOCK ABSORBER; SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION SYSTEM; SUSPENSION:REAR:SHOCK ABSORBER; SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM

MERCEDES-BENZ: SHOCK ABSORBER PROCEDURE. *RM

SB-91-60-193

AIR BAGS

MERCEDES: AIRBAG DURABILITY AND RELIABILITY. AIR BAG SRS CONTROL MODULE (N2/2) DOES NOT HAVE A SET SHELF LIFE AND WILL NORMALLY BE RELIABLE FOR THE LIFE OF A VEHICLE. WITH 164, 216 221, 251 AND NEWER, THE AIRBAG CONTROL UNIT CAN BE RESET FIVE TIMES. WITH MODES 202, 210 AND NEWER, THE AIRBAG CONTROL UNIT CAN BE RESET THREE TIMES. EARLIER MODELS WOULD HAVE TO HAVE THEIR AIRBAG CONTROL UNIT AND TRIGGERED RESTRAIN COMPONENTS CHANGED ONLY AFTER AN ACCIDENT. NO MODELS OR MODEL YEARS LISTED. *PE

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Mercedes-Benz M by model year
YearComplaintsRecallsInvestigationsIssue Index
2011Viewing010—
2010000—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.