2007 Mercedes-Benz ML350 Problems

The contact owns a 2007 Mercedes-Benz ML350. The contact stated that while driving the front driver seat caught on fire while the seat heater was on. The contact stated that the back part of the seat was smoking and he stopped the vehicle, exited, and noticed the back of his jacket and seat had a hole. The contact stated that he was not injured. The contact did not see flames. The contact stated that he put his hand on the hole to stop the smoke. The vehicle was towed to the dealer. The contact stated that the failure cause was not diagnosed as he only received an estimate to replace the seat and heating system. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure however, no assistance was offered. The approximate failure mileage was 95,000. Consumer has stated warranty has expired. Heated seat coil and electric wires/assembly was the cause of fire.

TODAY, AND WHILE DRIVING ON A FREEWAY, MY CAR AND I ALMOST BURNED WHEN I TURNED ON THE DRIVER SEAT HEATER. I STARTED FEELING AN EXCESSIVE HEAT ON THE LEFT BACK SIDE. I STOPED ON THE RIGHT OF THE FREEWAY TO DISCOVER THAT THE SEAT LEATHER WAS BURNED WITH HEATING WIRE, WITH SMOKE COMING OUT FROM THE SEAT. MY SHIRT WAS DAMAGED WITH THE BURN. SEARCHING THE WEB, I FOUND MANY PEOPLE COMPLAINING ABOUT THE SAME ISSUE.

I bought a 2007 Mercedes-Benz ML350 4Matic in late 2023 from auction with a salvage title and I can't take it to inspection center to get plates, because a lot of things such as signal lights, seats power, key fob, radio, wipers, and rear gate to work because the rear SAM module is damage by rain water, which I found on YouTube that at least 3 models from 2006 to 2012 (including my model) suffering from same problem and yet Mercedes company didn't forced to considered as a recall so we can fixed for free since it is not our fault.

The contact's wife owned a 2007 Mercedes-Benz ML350. The contact stated that while they were out of town, the vehicle was parked in their driveway. The contact stated that a neighbor contacted them and made them aware that the vehicle had caught on fire. A bystander contacted the fire department and the fire was extinguished. The fire department informed the contact that the fire had originated from an electrical failure in the rear of the vehicle. A police report was not filed. The vehicle was deemed totaled. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000. The VIN was not available.

The transmission fails to shift into second gear. Gets stuck in limp mode. Won’t accelerate more than 30 miles per hour.

ON SEVERAL OCCASIONS, WHILE MOVING IN TRAFFIC, THE VEHICLE WILL JUMP FROM DRIVE TO NEUTRAL; THE ENGINE IS DISENGAGED AND REVS FREELY. THE VEHICLE WILL NOT ENGAGE BACK INTO DRIVE UNTIL THE IGNITION IS COMPLETELY TURNED OFF, WHICH LOCKS THE STEERING WHEEL, SO THE DRIVER MUST EXIT THE TRAFFIC LANES WITH NO POWER BEFORE THE VEHICLE CAN BE RESTARTED. THIS HAS ALMOST CAUSE A COLLISION AS THE DRIVER HAS NO CONTROL OF THE CAR BUT MUST EXIT HIGH SPEED TRAFFIC LANES, OR COME TO A COMPLETE STOP IN THE MIDDLE OF A FREEWAY.

The contact owns a 2007 Mercedes-Benz ML350. The contact stated while driving 50 MPH, the accelerator pedal was depressed but the vehicle failed to respond and failed to exceed 50 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where unknown repairs were completed. Additionally, the contact stated while driving, the ESC warning light was illuminated. The contact stated that the vehicle would lose motive power and stall inadvertently while at a complete stop. The contact was able to restart the vehicle after several attempts and continued driving. The vehicle was taken to the independent mechanic where unknown repairs were completed. The contact stated that the vehicle stalled while at the traffic light. The contact was unable to restart the vehicle. The vehicle was pushed to her friend's residence. The dealer was notified of the failure and stated they could not assist as the vehicle was not under warranty. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 146,000.

2007 Mercedes-Benz ML350 DEFECTIVE BALANCE SHAFT CAUSING PAUSE & STOP IN TRAFFIC This is a known defect and has been resolved previously in customers favor in class action and private lawsuits against Mercedes Benz USA. Mercedes refuses to take responsibility for a defective and unsafe build THAT PUTS EVERYONE IN THE PATH OF THIS CARS LIFE IN JEOPARDY. PLEASE FOR THE SAFETY OF THE PUBLIC WILL YOU FORCE THEM TO ISSUE A RECALL ON THE BALANCE SHAFT before I have to get an attorney! Balance Shaft - UNSAFE!! BALANCE SHAFT has made this a suicide/weapon on wheels. When driving the car will suddenly and with no notice lose power, slow down substantially or stop on its own and sometimes will not moved forward at all. This has happened in traffic and I was almost hit. THIS IS VERY UNSAFE COULD KILL ME OR ANYONE AROUND ME. Each time I have had to turn on emergency flashers, turn off the car and restart. I drove home with Emergency flashers on all the way. 2 mechanics, including dealer advise this is a known problem for my year and model. Mercedes knows this is defective workmanship & they putting lives at risk. Now I have NO TRANSPORTATION AS THIS CAR IS UNSAFE. I have been advised not to drive the car.

The contact owns a 2007 Mercedes Benz ML350. The contact stated while driving approximately 40-50 mph, the vehicle started shuddering and lost stability. The ABS warning light and an unknown warning light were illuminated. The contact stated she veered to the side of the road and then drove the vehicle to her residence at a slower speed. The vehicle was taken to an independent mechanic who diagnosed that the ABS system and the power steering system had failed. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 132,945.

Losing power steering pressure while driving the car: safety issue it appears Hard to steer the ML350

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. AFTER ACTIVATING THE SEAT WARMERS, THE DRIVER'S SEAT BECAME VERY HOT AND THE CONTACT SMELLED A BURNING ODOR. THE CONTACT STOPPED THE VEHICLE AND NOTICED THAT THE SEAT WAS BURNED ON THE LEFT SIDE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS UNPLUGGED, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2007 MERCEDES BENZ ML350. WHILE DRIVING APPROXIMATELY 30 MPH AND ACTIVATING THE SEAT WARMER, THE LEFT SIDE OF THE DRIVER SEAT WAS EXTREMELY HOT AND BURNED THE CONTACT'S SHIRT AND LEFT ARM. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT NOTICED THAT THERE WAS SMOKE EMITTING FROM THE DRIVER SEAT AND TURNED OFF THE SEAT WARMER. THE FAILURE BURNED THE LOWER LEFT SIDE OF THE DRIVER SEAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,653.

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE CONTROL MODULE PREMATURELY CORRODED AND THE DEALER (MERCEDES-BENZ OF SACRAMENTO, 1810 HOWE AVE, SACRAMENTO, CA 95825,1810 HOWE AVE, SACRAMENTO, CA 95825) FAILED TO ENSURE THAT THE MODULE CASE WAS COVERING THE AREA WHEN THE VEHICLE WAS SOLD. THE DEALER STATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL AND REFUSED TO PROVIDE A SOLUTION. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THE CONTACT WAS WAITING TO DETERMINE IF THEY COULD ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.

DRIVER'S SIDE SAM MODULE SHORTED DUE TO WATER ENTERING THE CARGO COMPARTMENT. ALSO, LIFTGATE INOPERABLE DUE TO WATER ENTERING THE CARGO COMPARTMENT AND DAMAGING THE MODULE. INSTRUMENT CLUSTER LIGHTS REMAIN ON AFTER EXITING THE VEHICLE AND WARNING LIGHTS FLASH EVERY 8 TO 10 SECONDS UNTIL BATTERY DRAINS. 2009 AND LATER ML350 RECALLED FOR WATER INTRUSION INTO THE CARGO COMPARTMENT VIA A DEFECTIVE TAIL LIGHT ASSEMBLY SEAL AND SUBSEQUENT FIRE HAZARD TO THE LIFTGATE MODULE. WATER FOUND IN OTHER CAVITIES OF THE 2007 ML350. AFRAID OF THE FIRE HAZARD FOR THE 2007 ML350 AS WELL. DEALER SAYS 2007 ML350 NOT AFFECTED BY RECALL NUMBER 2009030003. *TR

The contact owned a 2007 Mercedes-Benz ML350. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and the vehicle failed to stop. The contact stated that his son had to apply pressure and pump the brake pedal multiple times to coast the vehicle to a stop however, the vehicle failed to stop. As a result, the contact’s vehicle crashed into a pole. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The contact then stated that she received NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). The dealer nor manufacturer was notified of the failure. The failure mileage was approximately 110,000.

Received recall notice dated August 2022. Phoned local Mercedes Benz of Chicago on 1520 W. North Avenue and Mercedes Benz of Chicago Service Center on 949 N. Elston Ave. Scheduled a mobile inspection multiple times but they never showed. I was instructed to contact Brake Booster Hotline to have them tow the vehicle but Tarek at this company informed me that I needed to coordinate a date/time with MB dealer to accept the vehicle upon towing. Left a couple of messages with Maya at MB dealer to coordinate appointment for towing company to tow the vehicle but have not received a response. I phoned MB dealer again today and spoke with Jenny who informed me that she would notify the manager, Vince. Jenny informed me that the vehicle cannot be serviced even if it is towed to their dealership. Her experience has been that they have been unable to service these vehicles from this particular recall. This recall issue has continued to go unresolved and the recall notice clearly states that owners are advised not to drive the vehicle until inspection is performed. The vehicle has not been driven for many months and we are currently just waiting for any response from Mercedes Benz.

TL*THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 35-40 MPH ON NORMAL ROAD CONDITIONS. UNEXPECTEDLY, THE VEHICLE SHIFTED INTO THE "DRIVE 1" POSITION WITHOUT ASSISTANCE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. THE GEAR SHIFTER WAS PLACED INTO "PARK" AND THEN INTO "DRIVE". THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED INTERMITTENT. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 25,000. UPDATED 02/19/10. *LJ UPDATED 07/13/10*JB

TL*THE CONTACT OWNS A 2007 MERCEDES BENZ ML. THE CONTACT STATED THAT THE VEHICLE FAILED TO REMAIN IN PARK. THE VEHICLE ROLLED FORWARD ACROSS THE STREET AND CRASHED INTO A POLE. THE POLE BROKE AND THE VEHICLE WAS DAMAGED, BUT THERE WERE NO PERSONAL INJURIES. THE ROAD WAS DRY AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY KEPT IT FOR FIVE WEEKS BECAUSE THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT BELIEVED THAT THIS WAS A SERIOUS SAFETY HAZARD. THE FAILURE MILEAGE WAS 35,000. UPDATED 01/14/09. *LJ THE CONSUMER STATED THE VEHICLE DIDN'T GO INTO PARK WHEN THE KEY WAS REMOVED FROM THE IGNITION AND SOMETIMES IT WOULD COME OUT OF PARK ON ITS OWN. UPDATED 01/15/09.*JB

2007 Mercedes-Benz ML350 DEFECTIVE BALANCE SHAFT CAUSING PAUSE & STOP IN TRAFFIC This is a known defect and has been resolved previously in customers favor in class action and private lawsuits against Mercedes Benz USA. Mercedes refuses to take responsibility for a defective and unsafe build THAT PUTS EVERYONE IN THE PATH OF THIS CARS LIFE IN JEOPARDY. PLEASE FOR THE SAFETY OF THE PUBLIC WILL YOU FORCE THEM TO ISSUE A RECALL ON THE BALANCE SHAFT before I have to get an attorney! Balance Shaft - UNSAFE!! BALANCE SHAFT has made this a suicide/weapon on wheels. When driving the car will suddenly and with no notice lose power, slow down substantially or stop on its own and sometimes will not moved forward at all. This has happened in traffic and I was almost hit. THIS IS VERY UNSAFE COULD KILL ME OR ANYONE AROUND ME. Each time I have had to turn on emergency flashers, turn off the car and restart. I drove home with Emergency flashers on all the way. 2 mechanics, including dealer advise this is a known problem for my year and model. Mercedes knows this is defective workmanship & they putting lives at risk. Now I have NO TRANSPORTATION AS THIS CAR IS UNSAFE. I have been advised not to drive the car.

PER AN E-MAIL SENT TO DAIMLER AG-MERCEDES, I HAVE A 2007 ML350 WITH ONLY 66,000 MILES WHICH IS NOT SAFE TO DRIVE AS THE CAR IS NOT SHIFTING FROM 1ST TO 2ND GEAR. THE FACTS ARE: THERE HAVE BEEN MANY INSTANCES, REPORTS, & COMPLAINTS TO MERCEDES WHERE THIS HAS HAPPENED. IT IS NOT SAFE & THE MERCEDES CAR SHOULD BE RECALLED FOR REPAIR.IT SHOULD NOT BE OCCURRING AT ALL ESPECIALLY WITH ONLY 66,000 MILES. CAR HAS BEEN TAKEN TO THE SARASOTA, FL MERCEDES DEALER. COST IS $1,700 WHICH SHOULD BE COVERED & CORRECTED BY MERCEDES. WE CURRENTLY HAVE 2 MERCEDES & HAVE HAD MERCEDES FOR 20 YEARS THIS IS AN UNSAFE SITUATION; IT HAS OCCURRED WITH OTHER CARS; AND MERCEDES HAS RECEIVED MANY COMPLAINTS. THIS IS NOT A REPAIR ISSUE; IT IS A SAFETY ISSUE. THE SPEED SENSOR THAT MERCEDES IS REPAIRING IS A HAZARDOUS SITUATION DUE TO THE FACT THAT THE CAR STOPS SHIFTING TO ANY GEAR WHEN LEAVING A STOP SIGN OR TRAFFIC LIGHT AND WILL NOT ACCELERATE. THIS IS PARTICULARLY DANGEROUS IN HIGH TRAFFIC AREAS. WE HAVE HAD MERCEDES FOR 20 YEARS & ARE AWARE THAT REPAIRS ARE COSTLY, BUT THIS IS A SAFETY ISSUE. THIS IS A PROBLEM THAT SHOULD NOT BE OCCURRING AND IT SHOULD BE THE RESPONSIBILITY OF MERCEDES TO CORRECT IT. IT WOULD BE PRUDENT OF MERCEDES TO ISSUE A WARNING OF THE POSSIBILITY OF TRANSMISSION ERROR. THANK YOU FOR YOUR ASSISTANCE AND COOPERATION.

WHILE DRIVING MY TURN SIGNALS, BRAKE LIGHTS, WINDSHIELD WIPERS, SEAT CONTROLS, AND I'M NOT SURE WHAT ELSE BECAME INOPERABLE. ALSO THE SRS WARNING DISPLAYED MEANING THE AIRBAGS WERE MALFUNCTIONING. SEEMS THAT THE SAM MODULE IS THE CULPRIT BUT NOTHING SHOULD BE ABLE TO STOP SUCH VITAL SAFETY ISSUES FROM HAPPENING ALL AT ONCE. I HAVE SEEN SEVERAL ARTICLES ABOUT THIS HAPPENING AND A RECALL IS NEEDED IN MY OPINION.

TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE LIGHTING HARNESS BURNED THE BULBS WITHOUT WARNING. THE CONTACT STATED THAT THE LIGHTS REMAINED ILLUMINATED AND REQUIRED THE CONTACT TO MANUALLY DISCONNECT THE FUSES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED SEVERAL TIMES AND WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 105,502.

WHILE DRIVING MY TURN SIGNALS, BRAKE LIGHTS, WINDSHIELD WIPERS, SEAT CONTROLS, AND I'M NOT SURE WHAT ELSE BECAME INOPERABLE. ALSO THE SRS WARNING DISPLAYED MEANING THE AIRBAGS WERE MALFUNCTIONING. SEEMS THAT THE SAM MODULE IS THE CULPRIT BUT NOTHING SHOULD BE ABLE TO STOP SUCH VITAL SAFETY ISSUES FROM HAPPENING ALL AT ONCE. I HAVE SEEN SEVERAL ARTICLES ABOUT THIS HAPPENING AND A RECALL IS NEEDED IN MY OPINION.

TOO ALL THERE HAS NOT BEEN AN ACCIDENT MY COMPLIANT IS I BOUGHT THE ABOVE MENTIONED VEHICLE FROM THE RICHMOND VA CARMAX AND HAS BEEN BACK SEVERAL TIMES AND EVEN SPOKE WITH THE STORE MANAGER [XXX] AND THE REGION MANAGER WHOM WAS VERY NASTY TO BE ABOUT THE PROBLEM WITH THIS VEHICLE AND TO HAVE ME KEEP COMING BACK OVER 5 TIMES IN JUST TWO MONTHS AND STILL HAVE NOT FIXED THE PROBLEM. I RECENTLY SAW THE SPECIAL THAT 60 MINUTES HAD ABOUT YOUR FRAUDULENT ACTIVITIES FROM YOUR. I NOW UNDERSTAND WHY I HAVE A VEHICLE THAT IS NOT PERFORMING FOR THE MONEY I SPENT. I CALLED ON SEVERAL OCCASION AND SPOKE WITH THE REGION MANAGER HIS NAME ESCAPES ME BUT I BELIEVE IT'S [XXX] OR SOMETHING PRETTY CLOSE. I CALLED IN ENOUGH TIME TO DO THE BUY BACK BUT HE INSIST THEY WOULD TAKE CARE OF IT AND THEN WHEN IT WAS NOT RESOLVED HE THEN MENTION IT WAS PAST THE BUY BACK TIME, YES HE PULLED A QUICK ONE ON ME AND I TOLD HIM IT WAS BOUGHT TO HIS ATTENTION BEFORE THE BUY BACK TIME BUT HE STATED IT WAS THE DATE WE WERE SPEAKING GOING FORWARD AND IF HE TOOK IT BACK I WOULD LOSE QUITE A BIT. I'M SO UNHAPPY BUT I TRULY SEE WHY PEOPLE HAVE PUT YOUR COMPANY ON BLAST. THE 60 MINUTE STORY IS EXACTLY WHAT I EXPERIENCED. THE ONLY PLEASANT EXPERIENCE WAS WITH [XXX] MY SALES PERSON AND HE KNEW YOU GUYS HAD GAVE ME A BAD DEAL AND HIS HANDS WERE TIED. I WAS ACTUALLY THERE WHEN HE TIRED TO HELP ME BUT HE LATER TOLD ME HIS JOB WAS ON THE LINE. I WILL BE CONTACTING THE BBB TO SEE WHAT MY OPTIONS ARE. I WILL ALSO PLAN TO HAVE THE CARFAX BECAUSE THE ONE THAT WAS PROVIDED I DO NOT BELIEVE IS ACCURATE.I BELIEVE THAT VEHICLE HAS BEEN INVOLVED IN SOME TYPE OF COLLISION. ANOTHER THING THAT 60 MINUTES POINTED OUT ABOUT YOUR COMPANY. I'M WAITING ON BETTER BUSINESS TO CONTACT ME.ONE THING FOR SURE IS THAT I WILL NEVER BUY FROM CARMAX AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2007 Mercedes-Benz ML350 DEFECTIVE BALANCE SHAFT CAUSING PAUSE & STOP IN TRAFFIC This is a known defect and has been resolved previously in customers favor in class action and private lawsuits against Mercedes Benz USA. Mercedes refuses to take responsibility for a defective and unsafe build THAT PUTS EVERYONE IN THE PATH OF THIS CARS LIFE IN JEOPARDY. PLEASE FOR THE SAFETY OF THE PUBLIC WILL YOU FORCE THEM TO ISSUE A RECALL ON THE BALANCE SHAFT before I have to get an attorney! Balance Shaft - UNSAFE!! BALANCE SHAFT has made this a suicide/weapon on wheels. When driving the car will suddenly and with no notice lose power, slow down substantially or stop on its own and sometimes will not moved forward at all. This has happened in traffic and I was almost hit. THIS IS VERY UNSAFE COULD KILL ME OR ANYONE AROUND ME. Each time I have had to turn on emergency flashers, turn off the car and restart. I drove home with Emergency flashers on all the way. 2 mechanics, including dealer advise this is a known problem for my year and model. Mercedes knows this is defective workmanship & they putting lives at risk. Now I have NO TRANSPORTATION AS THIS CAR IS UNSAFE. I have been advised not to drive the car.

GAS GAUGE DON'T WORK AND INTERIOR STRONG FUEL SMELL NEAR LEFT BACK WHEEL WELL.

DEFECT/ MECHANICAL FAILURE OF FRONT PASSENGER JACK MOUNT. I HAD JACKED UP THE FRONT PASSENGER SIDE OF MY 2007 ML350. BOTH BACK WHEELS WERE BLOCKED WITH AUTOMOTIVE WHEEL BLOCKS. THE PARKING BRAKE WAS ENGAGED, AND THE VEHICLE WAS IN PARK WITH THE MOTOR OFF. THE VEHICLE WAS PARKED ON MY CEMENT DRIVEWAY. I CAREFULLY PLACE THE JACK TO ENSURE IT ENGAGED INTO THE JACK MOUNT AND THAT THE BASE OF THE JACK WAS SECURE AND STABLE ON THE CEMENT. I LOOSENED THE LUG NUTS PRIOR TO JACKING THE CAR. AFTER REMOVING THE WHEEL, I ROLLED THE WHEEL OUT OF THE WAY AND WENT TO GET A JACK STAND FROM THE OPPOSITE SIDE OF THE VEHICLE. MOMENTS LATER, THE VEHICLE FELL. THE JACK MOUNT HAD FAILED AND THE EXTENDED JACK DAMAGED THE FRONT FENDER, JACK MOUNT, AND UNDERSIDE OF THE VEHICLE. I BELIEVE I TOOK ALL REASONABLE PRECAUTIONS IN JACKING THE CAR AND I AM VERY SURPRISED AND CONCERNED THAT THIS OCCURRED. I COULD HAVE BEEN SERIOUSLY INJURED. THESE JACKS ARE TYPICALLY FOR USE UNDER MUCH LESS IDEAL CONDITIONS. I HAVE CONTACTED MERCEDES BENZ HEAD OFFICE IN WRITING SINCE THE SERVICE MANAGER AT A LOCAL DEALER SUGGESTED IT WAS NOT MB FAULT. I ALSO WROTE THEM VIA THEIR ONLINE EMAIL SUBMISSION FORM ON THE CORPORATE WEBSITE - THEY HAVE NOT RESPONDED. *TR

COLLAPSE OF JACK DUE TO FAILURE OF SUPPORT POINT. DEALER CLAIMED NOT VEHICLE PROBLEM. HAVE SEEN TWICE, ONCE ON ML350 AND ONCE ON GL450. *TR

TOO ALL THERE HAS NOT BEEN AN ACCIDENT MY COMPLIANT IS I BOUGHT THE ABOVE MENTIONED VEHICLE FROM THE RICHMOND VA CARMAX AND HAS BEEN BACK SEVERAL TIMES AND EVEN SPOKE WITH THE STORE MANAGER [XXX] AND THE REGION MANAGER WHOM WAS VERY NASTY TO BE ABOUT THE PROBLEM WITH THIS VEHICLE AND TO HAVE ME KEEP COMING BACK OVER 5 TIMES IN JUST TWO MONTHS AND STILL HAVE NOT FIXED THE PROBLEM. I RECENTLY SAW THE SPECIAL THAT 60 MINUTES HAD ABOUT YOUR FRAUDULENT ACTIVITIES FROM YOUR. I NOW UNDERSTAND WHY I HAVE A VEHICLE THAT IS NOT PERFORMING FOR THE MONEY I SPENT. I CALLED ON SEVERAL OCCASION AND SPOKE WITH THE REGION MANAGER HIS NAME ESCAPES ME BUT I BELIEVE IT'S [XXX] OR SOMETHING PRETTY CLOSE. I CALLED IN ENOUGH TIME TO DO THE BUY BACK BUT HE INSIST THEY WOULD TAKE CARE OF IT AND THEN WHEN IT WAS NOT RESOLVED HE THEN MENTION IT WAS PAST THE BUY BACK TIME, YES HE PULLED A QUICK ONE ON ME AND I TOLD HIM IT WAS BOUGHT TO HIS ATTENTION BEFORE THE BUY BACK TIME BUT HE STATED IT WAS THE DATE WE WERE SPEAKING GOING FORWARD AND IF HE TOOK IT BACK I WOULD LOSE QUITE A BIT. I'M SO UNHAPPY BUT I TRULY SEE WHY PEOPLE HAVE PUT YOUR COMPANY ON BLAST. THE 60 MINUTE STORY IS EXACTLY WHAT I EXPERIENCED. THE ONLY PLEASANT EXPERIENCE WAS WITH [XXX] MY SALES PERSON AND HE KNEW YOU GUYS HAD GAVE ME A BAD DEAL AND HIS HANDS WERE TIED. I WAS ACTUALLY THERE WHEN HE TIRED TO HELP ME BUT HE LATER TOLD ME HIS JOB WAS ON THE LINE. I WILL BE CONTACTING THE BBB TO SEE WHAT MY OPTIONS ARE. I WILL ALSO PLAN TO HAVE THE CARFAX BECAUSE THE ONE THAT WAS PROVIDED I DO NOT BELIEVE IS ACCURATE.I BELIEVE THAT VEHICLE HAS BEEN INVOLVED IN SOME TYPE OF COLLISION. ANOTHER THING THAT 60 MINUTES POINTED OUT ABOUT YOUR COMPANY. I'M WAITING ON BETTER BUSINESS TO CONTACT ME.ONE THING FOR SURE IS THAT I WILL NEVER BUY FROM CARMAX AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING MY TURN SIGNALS, BRAKE LIGHTS, WINDSHIELD WIPERS, SEAT CONTROLS, AND I'M NOT SURE WHAT ELSE BECAME INOPERABLE. ALSO THE SRS WARNING DISPLAYED MEANING THE AIRBAGS WERE MALFUNCTIONING. SEEMS THAT THE SAM MODULE IS THE CULPRIT BUT NOTHING SHOULD BE ABLE TO STOP SUCH VITAL SAFETY ISSUES FROM HAPPENING ALL AT ONCE. I HAVE SEEN SEVERAL ARTICLES ABOUT THIS HAPPENING AND A RECALL IS NEEDED IN MY OPINION.