Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 101 NHTSA owner-reported complaints for the 2010 Mercedes-Benz ML350. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–25 of 101 · page 1 of 5
Steering became increasingly sluggish and difficult to navigate; i took the vehicle into the shop and they said there is metal shards or shavings being worn into the power steering fluid and destroying the pump, clogging up the filter and the rack and pinion steering system is also being compromised making the vehicle unsafe to operate.
Before the incident my Mercedes started to pull away from me each time I attempted to press the brakes. At times the when I would press the brakes nothing would happen at all as if I wasn’t pressing them at all. Well on the night of February 18,2022 I was coming around a curb and when I went to press the brakes, my Mercedes began to sway slightly but the brakes never kicked in. The result of the incident totaled my vehicle, took out two transformers and a light pole, and costed me a careless operation ticket, the storage and towing of the vehicle from the incident, to the tow yard, then back home, as well as paying the ticket and having to pay the dmv. There is still an unknown amount due to demco (the energy company) for the light pole, two transformers, after hours workers and the actual worked and labor they performed. The recall flyers hadn’t been mailed out until a few months after the wreck so I had no knowledge of the issues happening nor the fact that driving the vehicle could be detrimental.
Vehicle will not crank/start intermittently key turns in the ignition but nothing happens. Front door on the right and left will not operate and have to push down locks in order for vehicle to lock and prevent vehicle/ property theft.
I have reached out to Mercedes-Benz to have the 2 recalls fixed. They tell me I will receive a letter with instructions. I have not received any letters and it's been more than 6 months.
On February 18, 2022 at approximately 2240 hours I was in a wreck which totalled my 2010 Mercedes ML-350. I was approaching a curb and tried to brake but they didn't work and my vehicle pulled to the right and I totaled it out on an electricity pole. I was not aware of the recall 16V081 until September 04, 2022. My mercedes is currently under a tarp under my shed, and has been for months. Please explain the steps and procedures I need to follow to get my vehicle replaced because the damages to my vehicle as well as the transformers that blew, shutting off power in a 2 miles radius could have been fatal and I have since been without a vehicle.
The contact owns a 2010 Mercedes-Benz ML350. The contact stated while driving at 45-50 MPH, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal harder and the vehicle stopped abruptly. There were no warning lights illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic where it was diagnosed that no issues were found. The contact stated that the failure had been reoccurring while driving. The contact received recall notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The contact stated that the manufacturer failed to provide vehicle rental assistance as advised in the recall notice. The manufacturer was made aware of the failure and followed up with the dealer, but the dealer failed to assist. The failure mileage was approximately 83,000. Parts distribution disconnect.
WITHOUT WARNING WHILE IN MOTION, ON A COUNTRY ROAD, AN ALARM WENT OFF STATING "RETURN TO WORKSHOP" TURN SIGNALS STOPPED WORKING, DASHBOARD WHEN BLANK (NO SPEEDOMETER WORKING), SRS ALARM AND COULD NOT PUT THE VEHICLE IN PARK OR NEUTRAL. *TR
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE CONTACT REACHED OUT TO THE MANUFACTURER IN OCTOBER OF 2018 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE, AND THE CONTACT WOULD BE NOTIFIED WHEN IT WAS AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *PM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ ANNAPOLIS (324 6TH ST, ANNAPOLIS, MD 21403, (888) 261-7620) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID. *BF *TR
TAKATA RECALL - AIR BAG STILL NOT AVAILABLE TO BE FIXED. WOULD LIKE TO GET THIS FIXED!!
TAKATA RECALL: I RECEIVED A LETTER IN DECEMBER OF 2017 STATING THAT MY AIRBAG COULD KILL ME AND THAT REPLACEMENT PARTS SHOULD BE AVAILABLE BY MARCH 31, 2018 BUT TO THIS DAY THEY ARE STILL NOT AVAILABLE.
BRAKE LIGHTS & REAR TAIL GATE MALFUNCTION AFTER RUNNING CAR THROUGH CAR WASH. THE PROBLEMS SELF-CORRECT AFTER A COUPLE OF DAYS. SUSPECT THAT WATER IS SOMEHOW GETTING IN VIA FAULTY SEALS. THERE ARE MULTIPLE COMPLAINTS ABOUT SIMILAR ISSUES AND MBENZ HAS EVEN ISSUED RECALLS FOR OTHER MODELS. IN ONE RECALL, THE PROBLEM IS NOTED TO POTENTIALLY CAUSE A FIRE. ALTHOUGH DEALER IS AWARE OF THIS PROBLEM, THE BOERNE, TX SERVICE REP HAS NO INTEREST IN INVESTIGATING THE MATTER FURTHER UNLESS, KNOWING OTHERS HAVE SIMILAR ISSUES, UNLESS I PAY FOR THE SERVICE. HOPE WE DON'T EARN A TICKET OR CAUSE AN ACCIDENT.
VEHICLE HAS A VERY UNSTABLE RIDE THAT CONTINUES TO WORSEN. THE PROBLEM AROSE ABOUT 4 YEARS AGO AND CONTINUES TO WORSEN -- MORE SO OVER THE LAST YEAR. I'VE OWNED THE VEHICLE FOR ALMOST 10 YEARS AND TAKE METICULOUS CARE OF IT. I'VE KEPT UP WITH ALL MAINTENANCE AND ALWAYS PURCHASE THE BEST QUALITY REPLACEMENT TIRES. NOW THE VEHICLE IS SO UNSTABLE WITH ANY MINIMAL ROAD BUMPS OR EVEN SLIGHTLY UNEVEN SURFACES AT SPEEDS GREATER THAN 35 MPH. SUV LOSES IT'S "GRIP" WITH THE ROAD, ESPECIALLY CONCERNING IF MAKING A TURN AT THE SAME TIME. THERE HAVE BEEN TIMES WHEN MAKING A SLIGHT CURVE AT HIGHWAY SPEEDS, THAT WE HIT A TINY UNEVEN ROAD PATCH, WHERE THE VEHICLE SLIDES TO THE OPPOSITE DIRECTION WHERE WE'RE TRYING TO TURN. HAVE TAKE VEHICLE A COUPLE OF TIMES TO THE DEALER. EACH TIME THEY COME UP EMPTY -- THE LAST TIME THEY REPLACED THE BUSHINGS AT A HEFT COST, YET THE PROBLEM PERSISTS. THIS IS A DANGEROUS PROBLEM AND WILL ONLY BE A MATTER OF TIME BEFORE AN ACCIDENT OCCURS. DEALER IS NOT OFFERING MUCH HELP. TODAY'S SERVICE REP INDICATED HE FELT THE STEERING DID NOT "FEEL RIGHT."
TAKATA RECALL
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 645-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL, MY AIR BAG RECALL HAS BEEN POSTPONED AND DELAYED MULTIPLE TIMES FOR OVER 2 1/2 YEARS. THE MOST RECENT POSTPONEMENT STATED THAT THE REPLACEMENT PARTS WOULD BE AVAILABLE BY SEPT 30 2018. I STILL HAVEN'T HEARD ANYTHING AND IT IS NOW DEC 2018.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (JACKIE COOPER IMPORTS, 9393 S. MEMORIAL DRIVE, TULSA, OK), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL REPLACEMENT PARTS FOR MY VEHICLE STILL HAVE NOT ARRIVED AT MY DEALERSHIP.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER (MERCEDES-BENZ SOUTHHAMPTON, 575 S COUNTY RD 39 S, SOUTHHAMPTON, NY 11968, 631-204-2500) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEELER MERCEDES-BENZ (1111 TROY SCHENECTADY RD, LATHAM, NEW YORK 12110, (518) 785-4197) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SARASOTA (4754 CLARK ROAD, SARASOTA, FLORIDA 34233, (941) 275-1293) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. IN ADDITION, THE DEALER STATED THAT THE PARTS WOULD BECOME AVAILABLE IN DECEMBER OF 2018. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL - MERCEDES BENZ COMMITTED TO A DATE AND THEN RENEGED. OUR VEHICLE IS ONE OF THE OLDEST VEHICLES AND IN THE HIGHEST PRIORITY ZONE FOR THE TAKATA RECALL AND AIRBAG REPLACEMENT. IT IS ALREADY TWO YEARS PAST THE DEADLINE FOR MERCEDES TO HAVE REPLACED THE AIRBAG. AFTER WEEKS OF EMAILS AND PHONE CALLS THIS PAST SPRING, MERCEDES PROMISED US THE PART WOULD BE READY ON JUNE 30. THEY REPEATEDLY CONFIRMED THIS DATE UNTIL THE DAY PASSED AND NO PART ARRIVED. NOW THEY SAY IT WILL BE DECEMBER AT THE EARLIEST, OR THAT IT COULD ACTUALLY BE YEARS UNTIL THE DEFECTIVE AIRBAG IS REPLACED. MEANWHILE, THIS VEHICLE IS DANGEROUS TO DRIVE, BUT UNLIKE OTHER AUTOMAKERS, MERCEDES IS NOT OFFERING A LOANER VEHICLE TO USE SAFEL YIN THE MEANTIME.
TAKATA RECALL -- INACTION FROM MERCEDES BENZ WE FIRST REACHED OUT TO MERCEDES IN EARLY MAY OF THIS YEAR. WE CALLED SEVERAL LOCAL DEALERS TO ASK ABOUT WHEN THEY COULD HAVE THEIR AIRBAG REPLACED, BUT WE COULDN'T GET AN ANSWER. WE THEN CONTACTED MERCEDES CORPORATE. WE HAVE SINCE EXCHANGED MANY EMAILS AND MANY PHONE CALLS, BUT THE CAR REMAINS UNREPAIRED. AT FIRST, IT SEEMED LIKE WE WERE MAKING PROGRESS: WE WERE TOLD PARTS WOULD BE READY IN JUNE 2018. WE ASKED THAT MERCEDES CONFIRM THIS DATE, AND THEY DID, VIA EMAIL ON MAY 18. WE FOLLOWED UP IN JUNE TO ASK IF THE PARTS WERE STILL ON TRACK. WE RECEIVED AN EMAIL ON JUNE 12 FROM MERCEDES QUALITY ASSURANCE DEPARTMENT SAYING "I HAVE CHECKED WITH OUR PRODUCT ADVISOR TODAY AND WAS ADVISED THAT THE JUNE 30 DATE FOR AIRBAG AVAILABILITY IS REALISTIC AND THEY HAVE NO REASON TO BELIEVE THEY WILL BE DELAYED." WE INQUIRED AGAIN AS THE END OF THE MONTH APPROACHED AND MERCEDES WROTE: "I HAVE CONFIRMED THAT THE TAKATA REPLACEMENT FOR YOUR FATHER'S VEHICLE WILL BE CARRIED OUT AS PREVIOUSLY ADVISED. THE CAMPAIGN WILL BE LAUNCHED TODAY AND CUSTOMER LETTERS WILL BE SENT OUT ON JUNE 29TH. THE DEALERS ARE BEING NOTIFIED TODAY." HOWEVER, THE SCHEDULED DELIVERY FOR THE PARTS CAME AND PASSED. WE CALLED THREE MERCEDES DEALERS IN ORANGE COUNTY, CA. NONE HAD THE PART AND NONE KNEW WHEN THE PART WOULD GET THERE. AGAIN, WE HAD TO BE THE BRIDGE BETWEEN THE LOCAL DEALERS AND MERCEDES CORPORATE. ONCE WE FINALLY REACHED MERCEDES, THEY CHANGED THE DATE OF DELIVERY OF THE TAKATA AIRBAG PARTS TO DECEMBER 2018. SCHEDULES SLIP, BUT NOT TO THIS DEGREE AND SO SUDDENLY WITHOUT ANY INSIGHT. LASTLY, WHEN WE PRESSED FOR SOME COMMITMENT THAT THE DECEMBER DATE WOULD BE MET, WE WERE TOLD THAT WE COULD BE YEARS AWAY FROM ADDRESSING THE DANGER. WE ARE DEEPLY CONCERNED FOR OURSELVES AND OTHERS DRIVING THESE DANGEROUS VEHICLES.
TAKATA RECALL HAVE NOT BEEN ABLE TO GET THIS RECALL DONE. WHEN CAN I EXPECT THIS TO BE COMPLETED.
TAKATA RECALL. IT SEEMS TO ME THAT THE GOVERNMENT IS PROTECTING THE MANUFACTURES AND NOT THE PUBLIC. MERCEDES, IN PARTICULAR, KEEPS PUSHING ANY ACTION. IF YOU READ THEIR EXTENSION LETTER DATED 3/1/2018. HTTPS://WWW.NHTSA.GOV/SITES/NHTSA.DOT.GOV/FILES/DOCUMENTS/REDACTED_-_MBUSA_EXTENSION_REQUEST_FOR_PRIORITY_GROUP_4_3.1.18_REVISED.PDF IT'S PRETTY CLEAR THAT ADDRESSING THIS IS LOW ON THEIR PRIORITY LIST. THEY CLAIM TO HAVE TROUBLE OBTAINING A CAR AND SHIPPING IT TO GERMANY. GIVE ME A BREAK. I COULD HAVE THE CAR IN LESS THAN A WEEK AND SHIP IN ANOTHER WEEK TO GERMANY. THEY ASK FOR AN EXTENSION UNTIL 6/30/2018. I NOW SEE THAT THEY HAVE PUSHED IT UNTIL 12/31/2018, PROBABLY BECAUSE THEY ARE HAVING TROUBLE FINDING ANOTHER MODEL. I ASK THAT YOU PROTECT THE PUBLIC AND STOP GIVING EXTENSIONS FOR RIDICULOUS REASON LIKE NOT BEING ABLE TO OBTAIN A PARTICULAR MODEL. THEY HAVE HAD 2 YEARS TO DO WHAT I COULD DO IN A DAY. HERE ARE 79 ON AUTOTRADER.COM HTTPS://WWW.AUTOTRADER.COM/CARS-FOR-SALE/MERCEDES-BENZ/C+280/REDONDO+BEACH+CA-90278?ZIP=90278&STARTYEAR=2008&ENDYEAR=2009&MAKECODELIST=MB&SEARCHRADIUS=0&MODELCODELIST=C280%2CMBC350E%2CC350&SORTBY=DERIVEDPRICEDESC&NUMRECORDS=25&FIRSTRECORD=0 PLEASE DO YOU JOB AND FORCE THE MANUFACTURES TO DO THEIRS.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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