2011 Mercedes-Benz R350 Problems

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ R350. THE CONTACT TOOK THE VEHICLE TO LOBER MERCEDES-BENZ (4255 WEST TOUHY AVENUE, LINCOLNWOOD, IL 60712, (847)-675-1000) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). WHEN THE CONTACT ARRIVED AT THE DEALER FOR THE SCHEDULED REPAIR, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.

"TAKATA RECALL" FOR A YEAR AND A HALF, I HAVE BEEN TRYING TO HAVE MY CAR REPAIRED, BUT MERCEDES BENZ HERE IN RENO (AND FAIRFIELD, CALIFORNIA AS WELL) HAS REFUSED TO REPAIR IT WITH THE STATEMENT THAT PARTS ARE NOT AVAILABLE. I HAVE CALLED THE SERVICE DEPARTMENT AND BEEN TOLD THE PARTS ARE IN STOCK. I HAVE MADE APPOINTMENTS, BUT WHEN I SHOW UP FOR THE REPAIR, I AM TOLD PARTS ARE NOT AVAILABLE. THIS MONTH, JUNE 4, 2019, I SHOWED UP FOR AN APPOINTMENT MADE IN CONNECTION WITH THE RECALL NOTICE AND WAS TOLD THE PARTS WERE NOT AVAILABLE. ON JUNE 14, I HAD AN APPOINTMENT IN FAIRFIELD, CALIFORNIA; I SHOWED UP; AND AGAIN WAS TOLD NO PARTS ARE AVAILABLE. I HAD ANOTHER APPOINTMENT ON JUNE 24; BUT AGAIN, I RECEIVED A CALL FROM V. CRUZ OF MERCEDES BENZ AND TOLD NO PARTS ARE AVAILABLE. THIS PROCESS HAS BEEN GOING FOR A YEAR AND A HALF. OF LATE, I HAVE RECEIVED E-MAIL NOTICES (SECOND NOTICE, RECALL REMINDER, THIRD NOTICE, RECALL REMINDER) OF WHICH I HAVE MADE APPOINTMENTS (AS DESCRIBED ABOVE) BUT ONLY TO BE TURNED AWAY WITH THE STATEMENT, NO PARTS ARE AVAILABLE. IT IS VERY DISHEARTENING TO KNOW THERE IS A DANGEROUS CONDITION IN MY CAR THAT COULD INJURE MY GRANDCHILDREN OR LOVED ONES AND TO BE SUBJECT TO THE KIND OF GAMES THAT MERCEDES BENZ SEEMS TO BE PLAYING. ON ONE HAND, THEY SEND OUT NOTICES AS IF THEY ARE DOING ALL THEY CAN TO TAKE CARE OF THE RECALL PROBLEM; BUT ON THE OTHER HAND, THEY CONSISTENTLY DO NOTHING. I WOULD LIKE TO KNOW MY OPTIONS. HOW SERIOUS IS THE RECALL? AM I PLACING MY GRANDCHILDREN AND LOVED ONES AT RISK? PLEASE LET ME KNOW. AND THANK YOU IN ADVANCE FOR GIVING THIS MATTER YOUR ATTENTION.

The contact owns a 2011 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Mercedes-Benz R350. The contact received notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TAKATA RECALL

I PULLED INTO MY DRIVEWAY AND UNDER THE COVERED PORTICO AND PLACED MY CAR IN "PARK" WITH THE ENGINE RUNNING AND THE DRIVER'S SIDE DOOR OPEN.I GOT OUT OF THE CAR AND WENT TO CHECK SOMETHING AT MY FRONT DOOR WHICH WAS FORWARD AND TO THE LEFT OF THE PARKED CAR BEFORE PROCEEDING TO OPEN THE GATE ACROSS OUR DRIVEWAY.THE GATE IS AT THE END OF AN 11 FOOT LONG BRICK EXTERIOR HOUSE WALL ON THE LEFT OF THE DRIVEWAY.I NOTICED THE CAR MOVING AND ON IMPULSE TRIED TO ENTER THE CAR TO STOP IT.I GOT MY RIGHT LEG IN THE DOOR JUST BEFORE THE DOOR HIT A CONCRETE PLANTER TO THE RIGHT OF THE FRONT DOOR AND SHUT ON MY LEG MID-THIGH.THE DOOR THEN HIT THE EXTERIOR WALL OF THE HOUSE AND MY LEG WAS CLAMPED IN.I FLATTENED MY BODY AS CLOSE TO THE CAR AS POSSIBLE IN AN ATTEMPT TO AVOID BEING CRUSHED.THE CAR CONTINUED TO MOVE SCRAPING THE DOOR AND MY FRONT BODY ALONG THE BRICK WALL.WHEN THE CAR REACHED THE CLOSED GATE IT PUSHED IT OPEN.ONCE THE DOOR WAS PAST THE HOUSE WALL, IT OPENED AND FREED ME.THE CAR THEN CONTINUED TO DRIVE FORWARD TO THE BACK YARD AND CRASHED INTO A RETAINING WALL.IN THE UNLIKELY EVENT I DID NOT GET THE CAR IN "PARK" THIS CAR HAS A SAFETY FEATURE WHEREIN THE CAR IS AUTOMATICALLY THROWN INTO "PARK" SHOULD THE DRIVER'S DOOR OPEN UNDER A CERTAIN SPEED.IF THE DRIVER'S DOOR IS OPEN AND YOU TRY TO PUT THE CAR IN "DRIVE" RED WARNING LIGHTS COME ON THE DASH BOARD.I HAVE TRIED TO RECREATE THESE EVENTS AND CANNOT UNDERSTAND WHY THE CAR WAS MOVING ON ITS OWN. *TR

TAKATA RECALL THIS VEHICLE HAS AIRBAGS SAFETY RECALL BY TAKATA, THE DEFECTED AIRBAGS ON THIS CAR WAS DISCOVERED 2015, THIS SAFETY RECALL SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED THE VEHICLE IT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I EVEN WENT ON A TEST DRIVE, THIS CAR SHOULDN'T HAVE BEEN SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED THE VEHICLE IS UNSAFE TO DRIVE, AIRBAG LIGHT COMES ON AND OFF,MY INSURANCE IS HIGH BECAUSE OF THE SAFETY ISSUE AGAIN THIS CAR SHOULD HAVE NEVER BEEN SOLD TO ME NOR SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED , DUE TO THE UNSAFETYNESS OF THIS VEHICLE THIS VEHICLE SHOULD BE BOUGHT BACK FROM MERCEDES OR ALLY BANK I WAS LIED TO BY MERCEDES, I WAS TOLD THAT THE AIRBAGS WILL BE REPLACED 3/2018 ,NOW I'M BEING TOLD THAT THE AIRBAGS WONT BE REPLACE TIL 9/2018 ,THE VEHICLE IS UNSAFE TO DRIVE ESPECIALLY FOR 7 MORE MONTHS AND RISK MY LIFE AND WHOEVER IS IN THE PASSENGER SEAT WITH DEFECTED AIRBAGS , MERCEDES KNOWS WHAT THE RISKS ARE FOR DRIVING THE VEHICLE IN THIS CONDITION THEY ARE AWARE OF WHEN THE AIRBAGS EXPLODE DURING AIRBAG DEPLOYMENT MERCEDES KNOW IT WILL CAUSE METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS THAT WILL RESULT IN SERIOUS INJURY AND DEATH , MERCEDES KNOWS THIS AND YET THEY ARE BEING UNCOOPERATIVE AND NOT HANDLING THIS IN A PROFESSIONAL MANNER , ALREADY THERE HAVE BEEN 180 INCIDENTS AND 20 DEATHS, THERES NO WAY IN HELL I'M GONNA BE THE 21ST DEATH . MY VEHICLE BEEN IN FOR SERVICE 4 DIFFERENT TIMES FOR THE SAME ISSUE IN THE ENGINE AND THE ISSUE STILL EXIST, HAD I KNOWN ABOUT THIS SAFETY RECALL. I WOULD HAVE NEVER BOUGHT THIS CAR , SOMETHING NEEDS TO BE DONE I'M NOT GONNA CONTINUE TO DRIVE AN UNSAFE VEHICLE THAT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED IT AND RISK MY LIFE, MY WIFE HAS DEVELOPED HIGH BLOOD PRESSURE BECAUSE OF THIS BEING SCARED AND AFRAID WHILE BEING IN THE PASSENGER SEAT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PLEASE NOTE: THIS IS NOT A SPECIFIC COMPLAINT ABOUT MY VEHICLE. IT IS CALLING TO LIGHT AN ISSUE COMMON TO MOST OR ALL VEHICLES ON THE ROAD. BECAUSE THERE ARE NOW SO MANY OPTIONS FOR LIGHTING, E.G. HEADLAMPS, DAYTIME RUNNING LIGHTS, ETC. IT IS MY IMPRESSION THAT MANY DRIVERS NOW HAVE NO IDEA IF THEIR TAIL LIGHTS ARE ON OR OFF AT ANY GIVEN TIME. I THINK THERE IS A SEROUS NATIONAL ISSUE, ESPECIALLY AROUND DAWN AND DUSK, W/ RESPECT TO SEEING THE BACK ENDS OF OTHER VEHICLES. NHTSA SHOULD CONSIDER REQUIRING AUTO MANUFACTURERS TO INCLUDE DASHBOARD INDICATORS SHOWING THE DRIVER EXACTLY THE STATUS OF BOTH FRONT AND REAR LIGHTS ILLUMINATION (OR NOT) AT ALL TIMES.

I PULLED INTO MY DRIVEWAY AND UNDER THE COVERED PORTICO AND PLACED MY CAR IN "PARK" WITH THE ENGINE RUNNING AND THE DRIVER'S SIDE DOOR OPEN.I GOT OUT OF THE CAR AND WENT TO CHECK SOMETHING AT MY FRONT DOOR WHICH WAS FORWARD AND TO THE LEFT OF THE PARKED CAR BEFORE PROCEEDING TO OPEN THE GATE ACROSS OUR DRIVEWAY.THE GATE IS AT THE END OF AN 11 FOOT LONG BRICK EXTERIOR HOUSE WALL ON THE LEFT OF THE DRIVEWAY.I NOTICED THE CAR MOVING AND ON IMPULSE TRIED TO ENTER THE CAR TO STOP IT.I GOT MY RIGHT LEG IN THE DOOR JUST BEFORE THE DOOR HIT A CONCRETE PLANTER TO THE RIGHT OF THE FRONT DOOR AND SHUT ON MY LEG MID-THIGH.THE DOOR THEN HIT THE EXTERIOR WALL OF THE HOUSE AND MY LEG WAS CLAMPED IN.I FLATTENED MY BODY AS CLOSE TO THE CAR AS POSSIBLE IN AN ATTEMPT TO AVOID BEING CRUSHED.THE CAR CONTINUED TO MOVE SCRAPING THE DOOR AND MY FRONT BODY ALONG THE BRICK WALL.WHEN THE CAR REACHED THE CLOSED GATE IT PUSHED IT OPEN.ONCE THE DOOR WAS PAST THE HOUSE WALL, IT OPENED AND FREED ME.THE CAR THEN CONTINUED TO DRIVE FORWARD TO THE BACK YARD AND CRASHED INTO A RETAINING WALL.IN THE UNLIKELY EVENT I DID NOT GET THE CAR IN "PARK" THIS CAR HAS A SAFETY FEATURE WHEREIN THE CAR IS AUTOMATICALLY THROWN INTO "PARK" SHOULD THE DRIVER'S DOOR OPEN UNDER A CERTAIN SPEED.IF THE DRIVER'S DOOR IS OPEN AND YOU TRY TO PUT THE CAR IN "DRIVE" RED WARNING LIGHTS COME ON THE DASH BOARD.I HAVE TRIED TO RECREATE THESE EVENTS AND CANNOT UNDERSTAND WHY THE CAR WAS MOVING ON ITS OWN. *TR

TAKATA RECALL. CAR IS 2011 AND AS AN OLDER VEHICLE MAY BE MORE PRONE TO SEAT BELT ISSUES.