2002 Mercedes-Benz S 500 Problems

See attached document for complaint.

The contact owns a 2002 Mercedes-Benz S500. The contact stated that upon starting the vehicle, the instrument panel and dashboard lights were off. There were no warning lights illuminated. The contact stated that his daughter was able to drive the vehicle since the exterior lights were working properly. The vehicle was taken to the dealer who diagnosed that the instrument cluster had failed and needed to be replaced. The contact stated that the failure had been reoccurring while driving. The contact referenced NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was notified of the failure and informed the contact that an extended warranty had been issued for the failure but had already expired. The vehicle was not repaired. The approximate failure mileage was 100,000.

MY AIRMATIC SUSPENSION MADEY MY CAR GO DOWN REAL LOW, I PAY A LOT OF MONEY TO GET THE TWO AIR MATIC SUSPENSION FIX. MY REAR END IS STILL GOING DOWN AND NOW THE REAR IS LOWER THAN THE FRONT. I AM JUST LIJE THE REST OF THE PEOPLE THAT HAS COMPLAINT ABOUT THIS . NHTSA ACTION NUMBER PED7042. I FEEL THEY NEED TO MAKE THE MANUFACTURER FIX THIS PROBLEM BEFORE SOME ONE GET HURT BAD OR DEAD.

TWICE SINCE I'VE HAD THIS CAR I'VE HAD TO REPLACE THE SUSPENSION FIRST THE BACK THEN AT MY FATHERS FUNERAL THE FRONT BOTH RESULTING IN A LOT OF MONEY, AND THERE IS NO RECALL ON THE SUSPENSION? WHY? *TR

See attached document for complaint.

The contact owns a 2002 Mercedes-Benz S500. The contact stated that the instrument cluster had started to flicker and had eventually gone completely blank without warning. The contact had taken the vehicle to a dealer where he was informed that his vehicle was not included in NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was also notified of the failure and provided the contact with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 135,000. The defective instrument cluster also prevents the owner of these cars not knowing when the vehicle air shocks can and will suddenly drop without warning like the rear air shocks completely dropped.

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. WHILE DRIVING 25 MPH, THE VEHICLE HEARD AN ABNORMAL NOISE COMING FROM THE CENTER OF THE VEHICLE. A WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ABC HYDRAULIC FLUID LEAK, WHICH WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,140.

RIGHT SIDE CATALYST BROKE APART AND FAILED. IT CAUSED THE CAR TO RUN REALLY HORRIBLE AND STALL OUT MANY TIMES. MANUFACTURER DOESN'T WANT TO BE RESPONSIBLE FOR THE REPAIR, EVEN IF THE VEHICLE ONLY HAS 65000 MILES. IT WON'T PASS THE CALIFORNIA EMISSION TESTING. *TR UPDATED 12/17/14. *JB

TL*THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. THE CONTACT STATED THAT WHILE TRYING TO SHIFT THE VEHICLE OUT OF PARK THE GEAR SHIFT LOCKED AND WOULD NOT MOVE OUT OF GEAR. THE VEHICLE WAS TOWED TO A DEALER AND STATED THAT THE CONTACT HAD TO REPLACE THE ENTIRE SHIFT MECHANISM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 48,000.

DT: THE CONTACT STATED WHEN PRESSING THE ACCELERATOR PEDAL THERE WAS A THREE SECOND DELAY. THE VEHICLE WOULD ACCELERATE SUDDENLY. THE DELAY PROGRESSIVELY BECAME WORSE WHILE DRIVING AND EVENTUALLY THE VEHICLE WOULD NOT RESPOND AT ALL. THE DEALERSHIP DETERMINED THE GAS PEDAL NEEDED TO BE REPLACED. THE VEHICLE LOCKED IN PARK; IT WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE GEAR SELECTOR HOUSING. *AK THE GEAR WOULD NOT COME OUT OF PARK. UPDATED 021/21/06. *JB

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ S500. ON OCTOBER 1, 2007, THE MILEAGE GAUGE DISPLAYED 26,700. THE FOLLOWING DAY, THE GAUGE DISPLAYED 43,000. EVER SINCE THE VEHICLE WAS PURCHASED IN 2005, THE WINDOWS AND SUNROOF HAVE OPENED WITHOUT WARNING WHILE DRIVING AT SPEEDS RANGING FROM 20 TO 45MPH. THE FAILURE OCCURRED WHILE DRIVING THROUGH A CAR WASH AND WHILE PARKED WITH THE ENGINE SHUT OFF. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE CONTACT STATED THAT THE CD PLAYER FAILED A FEW WEEKS AGO AND THE DEALER INFORMED HER THAT IT NEEDED REPLACING. THERE WAS A WARNING LIGHT THAT INDICATED NO MALFUNCTION, HOWEVER, AFTER THE DEALER DIAGNOSED THE FAILURE, IT BEGAN TO DISPLAY MESSAGES. SHE WAS INFORMED BY A MECHANIC THAT THE FAILURES WERE ELECTRICAL. THE CONTACT IS THE ONLY DRIVER OF THE VEHICLE. THE CORRECT CURRENT MILEAGE WAS 26,700 AND FAILURE MILEAGE WAS 8,500. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR

DT: THE CONTACT STATED WHEN PRESSING THE ACCELERATOR PEDAL THERE WAS A THREE SECOND DELAY. THE VEHICLE WOULD ACCELERATE SUDDENLY. THE DELAY PROGRESSIVELY BECAME WORSE WHILE DRIVING AND EVENTUALLY THE VEHICLE WOULD NOT RESPOND AT ALL. THE DEALERSHIP DETERMINED THE GAS PEDAL NEEDED TO BE REPLACED. THE VEHICLE LOCKED IN PARK; IT WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP REPLACED THE GEAR SELECTOR HOUSING. *AK THE GEAR WOULD NOT COME OUT OF PARK. UPDATED 021/21/06. *JB

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500V. WHILE DRIVING 35 MPH, THE CONTACT'S DAUGHTER HAD THE RIGHT OF WAY ON THEIR GREEN LIGHT. ANOTHER VEHICLE WAS GOING IN THE OPPOSITE DIRECTION RAN THEIR LIGHT AND THEY CRASHED INTO THE CONTACT'S DAUGHTER'S DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES. THE PERSON THAT CRASHED INTO THE CONTACT'S DAUGHTER WAS NOT INJURED. THERE WAS NO NEED FOR MEDICAL ATTENTION. A POLICE REPORT WAS MADE. THE VEHICLE WAS TOWED TO LUXURY AUTO PARK (17651 OAK PARK AVE, TINLEY PARK, IL 60477 (708) 444-4445) WHERE THE MECHANICS WERE WAITING ON INSTRUCTIONS ON WHAT TO COMPLETE ON THE VEHICLE. THE CONTACT WOULD HAVE THE VEHICLE TOWED BACK TO THEIR HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.