2021 Mercedes-Benz S 580 Problems

False warning message for right taillights/brake lights/signal light in rear lamp.

The contact owns a 2021 Mercedes-Benz S580. The contact stated that while driving at various speeds, the "Camera System Unavailable" and "Camera Dirty" messages were displayed on the instrument panel. The vehicle was initially taken to a dealer where the contact was informed that the failure was caused by a bumper guard placed on the front license plate, rendering the driving assist sensor inoperable. Despite the removal of the bumper guard, the failure persisted. Recently, the contact received text from the dealer that stated that several other owners of the model year vehicle had experienced the same failure. The letter stated that a defective camera lens hood had caused the failure; however, the parts for the repair were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 1,000.

The vehicle lost acceleration and the check engine light came on. I took the vehicle to Mercedes dealership. They quoted that the Camtronic actuator has failed and needs to be replaced. Cost $9000. I have now seen online a recall for 2021 mercedes s580's for CAMTRONIC actuator failure issue. However- my VIN is not included in the recall. Please advise what I should do.

The contact owns a 2021 Mercedes-Benz S580. The contact received notification of NHTSA Campaign Number: 24V704000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

While on the freeway, going approximately 70 mph, the vehicles onboard cameras all failed and I got a warning that said “camera dirty/unavailable/traffic sign assist currently unavailable”. Because of this failure, I almost crashed the car in Front of me. I cleaned all the cameras. The message continues to appear. The dealer said “it’s a known malfunction with this particular model, based on the chip shortage, during Covid”. My car has 57000 miles and apparently several owners of this model, are experiencing the same issue. Dealer wants to charge $1,800.00 to fix a vehicle safety feature, that shouldn’t fail this soon.

Every Mercedes Benz manufactured in 2021 has a defective hood lens which prevents the adaptive driver assistance system from working properly. You can have it on and it will work intermittently which can easily cause a major crash. Mercedes Benz says the part is not available in USA or Germany. Every Mercedes is affected. I’ve been waiting over 2 months for the part. My brother, who owns the same car, has been waiting over one month. It’s a major problem because the car is suppose to self drive on the highway and it’s not staying in lane because of this defective hood lens. Hey [XXX] , I apologize for the inconvenience. There have been a few S classes with a similar message to yours. We have to order the camera lens hoods for your vehicle, but they are in back order. We don't have one in stock in the USA or Germany. I could have you stop by the dealership and clean the camera lens hood to temporarily remove the message on the dashboard. I can also order the part while the vehicle is here, and we would have to wait a few months for the part to arrive. When do you have time to stop by the dealership for a few hours? --Karen Hubschmitt - Mercedes-Benz of Brooklyn Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Three wheels had rim a total of eight cracks that lead to one tire unable to hold air. Loss of air in tire can lead to crash. Mercedes service inspected car after first crack was noticed by Discount Tire when they diagnosed deflation in tire. Mercedes service reported that two additional wheel rims were cracked. Discount Tire subsequently determined a total of eight cracks and took pictures. Mercedes service representative stated that initial OEM wheels on 2021 S Class were weak and frequently failed. Service manager said they have had cracks during test drives from simply riding over a metal plate on the road. Car was bought used with 22k miles and driven only 3k miles by me at time of failure. Car was supposedly 100% inspected and was “certified”. Low air pressure indicator alerted the issue.

Excessive Tire failure on "AMG" 21 inch wheel and tires. Pirelli tires have replaced 4 tires in four months. cracks in side wall bubbling.

Similar to recall campagn #2017020018 or 17V-078. My car may have a damaged steering column-mounted shift lever module. If the internal circuit board is damaged, moving the shift lever will not select a transmission gear. Both the auto-P function and automatic parking brake will continue to operate as intended and prevent the vehicle from moving forward or rearward. The problem could also be the Mercedes Benz Intelligent Servo Module(ISM) module installed on the transmission side. Brought my car to dealer to fix, the 1st time on 4/14/2023 they simply replaced 48V battery. Today 6/19/2023, the same issue happens again.

Driving on highway at about 50 mph when the brakes suddenly slammed on and brought car to a sudden, near stop. The stop was so sudden our seatbelts engaged and we thought we were struck in the rear by another car. Electrical module issues that cause battery to drain while vehicle is turned off have been ongoing since I purchased the car in October, 2021. Car has been in for service related to this problem 6 times and for over 60 days.

While on the freeway, going approximately 70 mph, the vehicles onboard cameras all failed and I got a warning that said “camera dirty/unavailable/traffic sign assist currently unavailable”. Because of this failure, I almost crashed the car in Front of me. I cleaned all the cameras. The message continues to appear. The dealer said “it’s a known malfunction with this particular model, based on the chip shortage, during Covid”. My car has 57000 miles and apparently several owners of this model, are experiencing the same issue. Dealer wants to charge $1,800.00 to fix a vehicle safety feature, that shouldn’t fail this soon.

2021 MERCEDES BENZ S580. CONSUMER WRITES IN REGARDS TO OBSTRUCTED VIEW THRU FRONT WINDSHIELD. THE CONSUMER STATED THE DASHBOARD REFLECTS ONTO THE WINDSHEILD. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.

The contact owns a 2021 Mercedes-Benz S580. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Issue: STARTER BATTERY Repetitive online and dashboard screen message notices stating, "BATTERY CHARGE Status Critical," at all hours of day and night requesting immediate 30-60-min. of driving or car will not start. Have had to wake up from nightime sleep to drive car in middle of night so it would start the next morning to drive to work. Also, multiple electrical problems related to this issue ensue. Unreliable vehicle start up; too great a demand on electrical system. Vehicle taken in to dealer for service five times in six months since new purchase. Dealership Service Department found battery has malfunction. System restricted. Code stated, ". . . battery voltage may drop significantly under or at 45% due to listed operations on document. Most operations are for using vehicle ignition on (on ignition) and screen operation. Battery can be (can) drop due to using these functions." (See attached documentation.) BATTERY MAINTAINER (CHARGER) should be basic part of vehicle included in purchase price given battery drain on excessive electrical component demand not additional cost for Battery Maintainer (Charger) part and installation.

False warning message for right taillights/brake lights/signal light in rear lamp.

Adaptive High Beam Assist function on vehicle with Multibeam LED headlights with Digital Light System fail to detect ambient lighting properly. Consequently hi-beam lights operate erratically and unpredictably, switching between high and low beams too frequently. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this car as a certified pre-owned vehicle from Mercedes Benz in December 2024 with 14,000 miles on the odometer. This vehicle has factory 21-inch AMG rims. Since that time, I have had to replace 5 tires on this vehicle, all from Mercedes Benz dealerships. I purchased an additional $2,000 tire insurance policy from Mercedes Benz due to this recurrent issue. Due to the size of this rim, these tires are extremely prone to blowing and flats. Furthermore, this vehicle does not come with a spare tire or even with a storage compartment which can accommodate a spare tire. I was under the impression that this is because Mercedes Benz equips these vehicles with run-flat tires, however I recently learned that Mercedes does not offer run-flat tires on the 21 inch rim, leaving customers with no choice to but have the vehicle towed each time a flat tire occurs. I have been stranded on the side of the road 3 times within the past 3 weeks alone. Other customers have experienced and reported similar issues with this vehicle.

The contact owns a 2021 Mercedes-Benz S580 equipped with Pirelli tires, Tire Line: P Zero MO-S, Tire Size: P255/35/R21 (Front tires) and P285/30/R21 (Rear Tires), DOT Number: (Unavailable). The contact stated while driving 30 MPH, the drove over a pothole and the driver’s side front tire experienced a blowout. The vehicle was towed to the dealer, and the contact was informed that there was a bubble on the side shoulder of the tire, and the tire needed to be replaced. The tire was replaced. The contact stated that a similar failure reoccurred with the front passenger’s side tire and the rear driver’s side tire. The vehicle was taken to the dealer both times and the contact was informed that the sidewalls on the tires were thin causing the blowouts. The failure mileage was 3,000.

The contact owns a 2021 Mercedes-Benz S580. The contact stated while driving at 60 MPH, the contact pressed a button on the steering wheel to engage the cruise control function on the vehicle. The contact stated when driving past a mileage sign stating 40 MPH, the vehicle suddenly reduce in speed to 40 MPH, while the contact was on the highway in the fast lane. The contact was able to move the vehicle over to the side of the road waited a few minutes took off the cruise control function and reapplied it back on and continued to drive the vehicle again. After a few minutes when the contact was exiting off the highway and the contact drove past a sign that said 60 MPH when suddenly the vehicle automatically accelerated on its own which caused the contact to rear-end a parked vehicle in front of them. The air bags did not deploy or the S.O.S. signal did not turn on. The contact was injured where they broke two bones in the right foot, left knee injury, and whiplash on their neck due to the seat belt. There was medical treatment at the scene. A police report was filed. The vehicle was towed to a local dealer where the vehicle was inspected but could not diagnose the caused the failure. The vehicle was not repaired. The manufacturer was made of the failure. The failure mileage was approximately 976.

Issue: STARTER BATTERY Repetitive online and dashboard screen message notices stating, "BATTERY CHARGE Status Critical," at all hours of day and night requesting immediate 30-60-min. of driving or car will not start. Have had to wake up from nightime sleep to drive car in middle of night so it would start the next morning to drive to work. Also, multiple electrical problems related to this issue ensue. Unreliable vehicle start up; too great a demand on electrical system. Vehicle taken in to dealer for service five times in six months since new purchase. Dealership Service Department found battery has malfunction. System restricted. Code stated, ". . . battery voltage may drop significantly under or at 45% due to listed operations on document. Most operations are for using vehicle ignition on (on ignition) and screen operation. Battery can be (can) drop due to using these functions." (See attached documentation.) BATTERY MAINTAINER (CHARGER) should be basic part of vehicle included in purchase price given battery drain on excessive electrical component demand not additional cost for Battery Maintainer (Charger) part and installation.