RoadVitals

2009 Mercedes-Benz S Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Aug 9, 2009
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Aug 9, 2009

What this page shows

Our database holds 1 NHTSA owner-reported complaint for the 2009 Mercedes-Benz S. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–1 of 1

Interior & seats
Filed Aug 9, 2009

WE TOW A 2009 SMART PASSION CAB BEHIND OUR RV, AS ALLOWED BY SMART AND IN WRITING WITHIN ITS OWNERS MANUAL. TWICE NOW, WE HAVE LOST THE HOOD (OR AS SMART REFERS TO IT, THE SERVICE FLAP) WHILE TOWING. THE HOOD COMPLETELY DISENGAGES FROM ITS LOCATION AND BASICALLY FLAPS AROUND UNTIL THE CAR IS PULLED OVER TO A STOP. DAMAGE HAS OCCURRED TO THE HOOD, AND THE FIRST TIME WE IMMEDIATELY REPLACED IT AT A SMART DEALER WHO STATED IT MAY HAVE BEEN OUR PROBLEM DUE TO THE POSSIBILITY THAT WE MAY HAVE IMPROPERLY INSTALLED IT.. THE SECOND TIME IT OCCURRED (IN EXACTLY THE SAME MANNER) ANOTHER SMART DEALER TOOK IT TO THE MANUFACTURER WHO DECLARED THAT BY TOWING IT BEHIND THE RV WE HAD AN UNUSUAL AMOUNT OF TURBULENCE AND THEREFORE WAS NOT COVERED UNDER WARRANTY,NOR WAS THERE ANY 'FIX' FOR IT. MY CONCERN IS THAT THESE SAME TURBULENCE CAN BE FELT ON AN INTERSTATE BEHIND A LARGE VEHICLE OR IN A HIGH WIND. THEREFORE I FEEL THAT IT IS MORE OF A PROBLEM THAN THE MANUFACTURE WOULD CONFIRM. WE HAVE TWO OF THE SMARTS, THE OTHER ONE IS A 2008, AND THIS SITUATION HAS NEVER OCCURRED WHILE TOWING IT. *TR

NHTSA ID
10279823
Incident
Jul 1, 2009
Mileage
4,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .