I HAVE HAD TO REPEATEDLY REPLACE FRONT HEADLIGHT BULBS SINCE A FEW YEARS AFTER PURCHASING THIS CAR BRAND NEW. I QUESTIONED SERVICE ADVISOR ON MANY OCCASIONS AND WAS TOLD THEY NEVER SAW A CAR GO THROUGH SO MANY BULBS. I HAVE SEVERAL SERVICE/RECEIPTS DOCUMENT THIS. THE BULB RINGS ARE NOW MELTED ON BOTH SIDES. WHEN I TOOK CAR TO MBZ DEALER WHERE I PURCHASED AND SHOWED THEM THEY WERE PERPLEXED. THE SERVICE TECH STATED IN FRONT OF ME AND SERVICE MANAGER THAT THIS WAS FROM BULBS INSTALLED IMPROPERLY.. THE ONLY PLACE THEY WERE EVER PURCHASED AND INSTALLED WAS THIS ORIGINAL MB DEALERSHIP. THEY LOOKED INTO IT AND ADVISED ME THEY WOULD REPLACE HEADLIGHTS FOR $2200 WHICH WAS UNACCEPTABLE TO ME. THEN RAN INTO GM OF THE 3 DEALERSHIPS OWNED AND HE SAID HE WOULD TAKE CARE OF IT FOR ME. HE THEN OFFERED TO REPLACE AT COST WITH NO LABOR $1100. STILL NOT FAIR TO ME. I PURCHASED A $70,000 VEHICLE BRAND NEW FROM THIS DEALERSHIP- QUESTIONED CONSTANTLY HEADLIGHT BULBS GOING OUT AND NOW HAVE PLASTIC RINGS THAT HAVE MELTED AND ARE OBSCURING THE LIGHT EMITTING CAUSING IT HARD TO SEE MY BLACK CAR AT NIGHT. PEOPLE CONSTANTLY FLASH LIGHTS AT ME ONCOMING WHICH MEANS THAT CAN'T SEE MY LIGHTS WELL. THIS IS A SAFETY HAZARD IN MY OPINION AND SHOULD BE REPLACED/REPAIRED AT THE EXPENSE OF MB. I HAVE CHILDREN I DRIVE WITH EVERY DAY. I AM NOT SURE WHAT TO DO AT THIS POINT. I HAVE PICTURES THAT YOU WOULD NOT BELIEVE THAT I WOULD LIKE TO FORWARD. I AM AFRAID OF BEING HIT HEAD ON IF SOMEONE PASSES THAT CAN NOT SEE MY DIM HEADLIGHTS DUE TO A PLASTIC RING MELTING AND COVERING HALF OF MY LIGHT.
- NHTSA ID
- 10761420
- Incident
- Mar 1, 2008