RoadVitals

2012 Mercedes-Benz Sprinter 2500 Owner Complaints

Reports submitted to NHTSA by owners and drivers, shown in full

Data refreshed

Complaints on fileComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Mar 17, 2023
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Filed in the last 12 monthsReports filed with NHTSA in the trailing 365 days. Recent volume reflects attention and vehicle age as much as anything else.
0
Reports on file since Jan 9, 2014

What this page shows

Our database holds 8 NHTSA owner-reported complaints for the 2012 Mercedes-Benz Sprinter 2500. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Complaints, most recent first

Showing 1–8 of 8

Driver assistance
Filed Mar 17, 2023

The contact owns a 2012 Mercedes-Benz Sprinter 2500. The contact stated that on various occasions after coming to a stop at a traffic signal, the vehicle was stalling and shaking while depressing the accelerator pedal. The contact stated that the engine revved loudly before accelerating. No warning lights were illuminated. The vehicle was taken to a local dealer on various occasions; however, the failure could not be duplicated. The contact stated that the vehicle was taken to several unknown dealers for routine maintenance services, and the failure could not be duplicated. The vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.

NHTSA ID
11512377
Incident
Jul 1, 2014
Mileage
16,000 mi
BrakesDriver assistance
Filed Aug 3, 2022

Wheel speed sensor malfunction, partially addressed in NHTSA recall ID: 21V042 Why only rear speed sensors? As of Aug. 2, 2022, I am facing the replacement of both front speed sensors one of which was replaced a year ago. No ABS braking, No stability control, faulty parts creating on going safety problems not addressed in recall 21V042.

NHTSA ID
11477365
Incident
Jul 15, 2022
AirbagsEngine
Filed Aug 12, 2021

Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.

NHTSA ID
11428883
Incident
Jul 12, 2021
Driver assistance
Filed Mar 15, 2019

THE VAN WILL AT TIMES ACCELERATE ON IT OWN.

NHTSA ID
11187145
Incident
Nov 21, 2018
Mileage
50,000 mi
Filed Nov 13, 2018

CHECK ENGINE AND DEF LIGHT COMES ON WHEN I CAN ONLY PUT A QUART OF DEF IN TANK ONLY HAVE 23000 MILES ON ENGINE. LIGHT CLEARS AFTER ADDING ONLY A QUART AND RESTATRTING AND DRIVING. THEN RETURNS IN A SHORT WHILE. SHOULDNT THIS BE COVERED UNDER THE EMISSION WTTY. YEAR 2012 MERCEDES SPRINTER 3500

NHTSA ID
11151256
Incident
Oct 12, 2018
Mileage
23,000 mi
Airbags
Filed May 11, 2018

TAKATA RECALL- WE HAVE BEEN WAITING 3 YEARS FOR A FIX FOR THE DRIVER SIDE AIRBAG RECALL SINCE WE WERE FIRST NOTIFIED OF THE PROBLEM WITH THE AIRBAG. THE RECALL WAS EFFECTIVE 02/11/2016. WE WERE NOTIFIED OF THE PROBLEM NEARLY A YEAR BEFORE THE RECALL BECAME EFFECTIVE. WE HAVE ALSO BEEN WAITING FOR THE PASSENGER SIDE AIRBAG RECALL REPLACEMENT SINCE 01/10/2017. THIS IS OUTRAGEOUS AND WE FEEL MERCEDES SHOULD BUY OUR VEHICLE BACK FROM US FOR THE BLUE BOOK VALUE IMMEDIATELY.

NHTSA ID
11093380
Incident
Mar 1, 2015
Visibility
Filed Feb 20, 2014

THE WAY THEY DESIGN THE WIPER IT IS THE MOST UNSAFE VAN I HAVE EVER DRIVE SPECIALLY WHEN IT IS SNOWY.THERE IS NO HEAT WHERE THE WIPERS STOPS AND THE ICE BUILDS UNDER THE WIPER SO EVERY TWENTY MINUTES THE WIPERS NEED TO BE HAND CLEANED. IT IS MAKE IT VERY UNSAFE WHEN YOU HAVE TO DRIVE IN THE HIGHWAY IN SNOW.VERY BAD ENGINEERING.I DON'T KNOW HOW THIS VAN GET APPROVED TO SELL. I DROVE FOR FEDEX SAVE DRIVER IN LAST TEN YEARS. I'M VERY SCARED THEN I HAVE DRIVE THAT VAN IN SNOW. I HOPE THEY COME WITH BETTER DESIGN FOR THEIR FUTURE VANS. *TR

NHTSA ID
10565211
Incident
Dec 27, 2013
Mileage
20,000 mi
Exterior lighting
Filed Jan 9, 2014

HEADLIGHTS, DIRECTIONAL LIGHTS, PARKING LIGHTS, AND TAIL LIGHTS CONTINUE TO GO OUT AND HAVE FREQUENT REPLACEMENT. LEFT REAR FOG LIGHT WILL NOT FUNCTION EVEN AFTER REPLACEMENT WITH NEW BULB. *TR

NHTSA ID
10559244
Incident
Feb 28, 2013
Mileage
25,000 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Data sources

Data on this page last refreshed .