Reports submitted to NHTSA by owners and drivers, shown in full
Data refreshed
Our database holds 23 NHTSA owner-reported complaints for the 2015 Mercedes-Benz Sprinter 2500. Each one is a report filed by an owner or driver and published by NHTSA without most of them being verified. A complaint is not a confirmed defect, not a recall and not a manufacturer bulletin. Narratives are shown exactly as filed.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Showing 1–23 of 23
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
We rent this vehicle, and they hand-made installed additional seatbelt on the back of the van on top of a wooden structure, and they are renting this vehicle to others, claiming that it has 3 seating. This is a very big safety hazard.
Catastrophic engine failure one week after DEF warranty service following class action lawsuit.
The contact's employer owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that when the vehicle was started in the morning, there was a small puddle of fuel pooling under the fuel tank lid. The contact was not aware of any warning light being illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the leak was from the fuel filler neck and the fuel filler neck needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V092000 (Fuel System, Diesel). The manufacturer was informed of the failure and informed the contact that the vehicle was not included in the recall. The contact was transferred by the manufacturer to the NHTSA Hotline. The failure mileage was approximately 180,000.
Technician detected a leak on the power steering cable on my Sprinter [XXX] that a previous recall for the same model year as mine but the VIN is not currently associated with the recall. The defect is apparently the same, however, I am required to pay the maintenance to fix it for $657 How can I get this to be covered or reimbursed by the recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
For about a year occasionally when I put my van in park it rolls away mostly within approx.5 seconds thankfully all the times this happened I was able to jump back in to hit the brake pedal. I told the dealer the problem about 1 month ago they looked into it and said they could not find any problem.Yesterday for the first time my van rolled out of park approx.3 minutes later and collided with my other vehicle.I was able to see this happen and the time it took to roll away in park do to the fact I have video surveillance.I am at this point putting a chock behind the tire til I can figure out what to do.
seat that driver sits on coming apart at 7 1/2 years am only driver an is my personal van , van is not a work van dealer wants $850 plus installation . my last van had 15 yrs was in good shape and no tears . when washing my seat with warm water and cloth its coming apart looks like bad material
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 20V663000 (Steering) The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 70,000.
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the vehicle jerked and lost motive power. The contact stated that the ABS and EMS warning lights were illuminated. The vehicle was diagnosed and repaired but continued to experience a failure. The manufacturer was informed of the failure and but offered no assistance. The failure mileage was approximately 124,000.
I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.
ON 10/15/2018 WHILE DRIVING THE VEHICLE I BEGAN EXPERIENCING FLUCTUATIONS IN SPEED, WHAT FELT TO BE AT TIMES A SLIPPING TRANSMISSION, DIFFICULTY BREAKING, AND INEXPLICABLE WARNINGS ON MY DASH MESSAGE BOARD, AND A FEELING OF A LOSS OF CONTROL OF THE VEHICLE. I HAD THE VEHICLE TOWED FROM TUNICA, MS. TO MEMPHIS, TN. TO TAG TRUCK CENTER, A CERTIFIED REPAIR CENTER FOR SPRINTERS, WHERE THEY DIAGNOSED A FAULT IN THE RIGHT REAR WHEEL SPEED SENSOR. THEY REPLACED THE RPM SENSOR. THE COST FOR THE REPAIR WAS $494.20. AT THE TIME I HAD 23,029 MILES ON THE VEHICLE, BUT THE REPAIR WAS NOT COVERED BY A VEHICLE WARRANTY.
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE PARKING ON A HILL WITH THE EMERGENCY BRAKE APPLIED, THE BRAKE FAILED AND THE VEHICLE STRUCK A CURB IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AT A LATER DATE, WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE REAR WHEELS SEIZED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HANOVER (LOCATED AT 1877 WASHINGTON ST, HANOVER, MA 02339, (781) 924-4200) WHERE IT WAS DIAGNOSED THAT A SPRING HAD FRACTURED AND THE EMERGENCY BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS NOT AVAILABLE.
TAKATA RECALL: RECEIVED NOTICE APPROXIMATELY 6 MONTHS AGO. SAN FRANCISCO DEALER STILL DOES NOT HAVE THE PARTS TO CORRECT PROBLEM. I DON'T KNOW IF IT IS SAFE TO DRIVE THE VEHICLE AND NO ONE CAN OR IS WILLING TO GIVE ME THAT ASSURANCE. SHOULD I NOT DRIVE IT?
MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE 3RD ONE IS OUT AND THEN WARRANTY WON'T COVER IT BECAUSE IT WAS ONLY FOR 2Y . I'M SO FRUSTRATED ABOUT MERCEDES NOT ISSUWING A RECALL OR SOMETHING THAT WILL HELP OWNERS LIKE ME OF BEEN STUCK WITH A HUGE REPAIR BILL AND FRUSTRATION
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, (402) 378-9048) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SEPT. 2019.*JB
THE VEHICLE HAD A LEAK THROUGH THE ROOF MOUNTED REAR A/C UNIT. THIS LEAK ALLOWS WATER INTO AN AREA WITH ELECTRICAL CONNECTIONS AND ONTO PASSENGER'S. ONLY THROUGH A GOODWILL REPAIR WAS THIS REPAIR COMPLETED BECAUSE MY FACTORY WARRANTY IS EXPIRED AND MY EXTENDED WARRANTY WON'T COVER SUCH A REPAIR.
DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE.
I HAVE A MB 2015 SPRINTER PASSENGER VAN WITH 14,345 MILES. THE VEHICLE HAS KUMHO ROAD VENTURE ATP/M 245/75R16 TIRES. ON A FAMILY TRIP THIS SUMMER THE RIGHT REAR TIRE STARTED TO CAUSE A JUMPING VIBRATION. IT WAS CAUSED BY TIRE BELT SEPARATION. THIS ISSUE PLACED MY WIFE AND MY TWO 9 YEAR OLD CHILDREN ALONG WITH OTHERS IN HARMS WAY. I HAVE SEEN IN WEBSITES ALL THE ISSUES OF TIRE BELT SEPARATION KUMHO TIRES ARE HAVING. AT THIS POINT I HAVE THE VEHICLE SITTING IN Y DRIVEWAY UNTIL I CAN GET A RESOLUTION TO THIS PROBLEM. KUMHO SHOULD BE HELD ACCOUNTABLE FOR ALL THESE TIRE ISSUES AND BE RESPONSIBLE TO CORRECT THE PROBLEM TO ALL THE CUSTOMERS WHO HAVE THIS ISSUE.
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION, IT WAS DISCOVERED THAT THE DIESEL PARTICULAR FILTER WAS FRACTURED. THE CHASSIS CONNECTING BRACKET FAILED AND FRACTURED THE DIESEL PARTICULAR FILTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE WARRANTY WAS EXPIRED AND THE REPAIR COST WOULD NOT BE COVERED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL VEHICLES. THE FACT THAT THE DRIVER IS NOT INFORMED IS A SAFETY PROBLEM. I QUESTIONED MERCEDES ABOUT THIS AND WAS TOLD, THE 2016 MODELS HAVE A ICON THAT DOES SHOW THE SYSTEM IS ON. INCLUDING SHOWING SET SPEED. BUT IT DOES NOT STAY ON. SIMPLY PUT IT SHOWS ICON AND SPEED WHEN ACTIVATED BUT ONLY FOR A SECOND OR SO. THIS I FEEL IS ALSO A SAFETY PROBLEM. PLEASE UNDERSTAND THIS IS NOT A COMPLAINT ABOUT ANYTHING BUT THE LACK OF INFORMATION THE VEHICLE EXTENDS TO THE DRIVER. I HAVE AND WILL CONTINUE TO BELIEVE MERCEDES IS A LEADER IN AUTO SAFETY. ITS HARD FOR ME TO BELIEVE WITH TODAY'S TECHNOLOGY, BENZ OVER LOOKED THIS. MERCEDES HAS OFFERED ME NO FORM OF RESOLVE. SO I REQUEST, ON BEHALF OF ALL SPRINTER OWNERS WITH CRUISE CONTROL THAT THE NHTSA LOOKS INTO THIS. PLEASE INFORM ABOUT YOUR FEELINGS ON THIS. THANK YOU . *TR
ON THURSDAY JULY 9TH AFTER 9:00 PM, I WAS DRIVING UP ROUTE 8 IN VIRGINIA FROM NORTH CAROLINA AND MY POWER STEERING WENT OUT. MY VAN HAS SUFFERED FROM SUBSTANTIAL NOISE AND VIBRATION BETWEEN 1600 AND 2000 RPM ON SLIGHT GRADES SINCE THE DAY AFTER I PURCHASED IT. WITH JUST SHY OF 20,000 MILES ON THE VAN, MUCH OF IT GOING UP AND DOWN GRADES, IT IS MY PERCEPTION THAT THE POWER STEERING FLUID HOSE VIBRATED LOSE. ALMOST 500 HOURS OF DRIVING, JUST SHY OF 20,000 MILES IN TEMPS THAT VARIED FROM LOWS OF 40 TO HIGHS OF 110, AND CONSISTENT VIBRATIONS DURING THE SPECIFIED RPM AND THE HOSE VIBRATED LOOSE AND LOST POWER. THE VIBRATIONS ARE A KNOWN ISSUE FOR SPRINTER 4X4'S AND THEY HAVE TRIED TO ADDRESS THE ISSUE UNSUCCESSFULLY WITH DAMPENING AND THICKER LEAF SPRINGS. THIS REMAINS INEFFECTIVE AND NOW, DANGEROUS. I AM GRAVELY CONCERNED THAT OTHER ITEMS IN THIS 4X4 MODEL VAN COULD COME LOOSE, OR WORSE SOMEONE ON A MOUNTAIN PASS COULD LOSE CONTROL AS I DID AND CAUSE A FATAL ACCIDENT. DUE TO THE 4X4 SYSTEM AND THE DESIRE OF IT'S OWNERS TO DRIVE TO REMOTE PLACES, I FEEL THIS WARRANTS AN IMMEDIATE INVESTIGATION TO PROTECT THE OWNERS WHERE DIAMLER VANS HAS CLEARLY DECIDED NOT TO MANAGE IT'S SAFETY. IF ANYONE HAD COME DOWN THE SWITCHBACKS ON ROUTE 8, NEITHER OF US WOULD HAVE HAD ENOUGH TIME OR SPACE TO AVOID AND ACCIDENT. I WAS INCREDIBLE LUCKY. I WAS FORCED TO DRIVE ACROSS THE ROAD LINES TO MOVE THE VAN AS I COULD NOT CONTROL THE STEERING. I FEARED FOR MY LIFE UNTIL I GOT TO THE TOP OF THE SWITCH BACK AND WAS ABLE TO PULL OVER ON RELATIVELY STRAIGHT FLAT GROUND. THE TRAILER I WAS TOWING SUFFERED AS I WAS NOT ABLE TO ARTICULATE THE VAN ON THE ROAD SUCH THAT IT DID NOT GO OFF THE ROAD AND HIT TREES AND EMBANKMENT.. .UPDATED 07/21/15 *BF.....UPDATED 08/12/15 *BF THE CONSUMER STATED THE SUSPENSION WAS REPLACED. HOWEVER, IT DID NOT RESOLVE THE VIBRATION ISSUE. ...UPDATED 9/24/2015 *JS
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTACTED, WHO INDICATED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT WAS PLACED ON A WAITING LIST WITH NO ESTIMATED TIMEFRAME AS TO WHEN THE REPAIR WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND THEY WERE NOT ABLE TO PROVIDE A REASONABLE TIMEFRAME TO INDICATE WHEN THE PART AND APPOINTMENT WOULD BE SCHEDULED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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