2019 Mercedes-Benz Sprinter 2500 Problems

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.

Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.

While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue

My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/corroded connector out AND I was lucky enough it worked was I not left in a potentially life threatening situation. The weather was below freezing and this situation could have ended up requiring rescue, or worse. The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.

Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 47,000. The VIN was unavailable.

When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from moving to the very last position (cold or hot). This simple preventive fix was never offered to us during our warranty period. Some forum users went further with a modification to servo motor shaft - apparently this fixed the undesirable flexing on heater flap. Now that the servo motor has failed and I no longer have any heat, I do recognize that there were warning signs. I now recall there were occasional instances where my temperature select did not have any effect until I drove the temperature all the way up or down. I believe this was the servo motor getting stuck briefly but it became unstuck before it completely failed. I feel this can be a grave safety issue because of individual circumstance. Most times it may be an annoyance. But in certain conditions (as I experienced) it will be a significant impediment to driver visibility. It also exposed me to roadside risk when I stopped to wipe inside of windshield.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.

My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.

The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.

When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from moving to the very last position (cold or hot). This simple preventive fix was never offered to us during our warranty period. Some forum users went further with a modification to servo motor shaft - apparently this fixed the undesirable flexing on heater flap. Now that the servo motor has failed and I no longer have any heat, I do recognize that there were warning signs. I now recall there were occasional instances where my temperature select did not have any effect until I drove the temperature all the way up or down. I believe this was the servo motor getting stuck briefly but it became unstuck before it completely failed. I feel this can be a grave safety issue because of individual circumstance. Most times it may be an annoyance. But in certain conditions (as I experienced) it will be a significant impediment to driver visibility. It also exposed me to roadside risk when I stopped to wipe inside of windshield.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.

Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. I called Mercedes USA and now they say it is not covered because we are past mileage limit and because we are past 3 years and don't have an extended warranty, they won't cover repair. Others have had this issue too listed on Sprinter-Forum where they have diagnosed it's from a cheap connector on the seats and unplugging the harness, adding dielectric grease, reset light, replace seatbelt solves the problem. This fix takes 30 minutes and they charge over $800 to repair. This seatbelt is original to the vehicle and if it's malfunctioning, this is a safety issue that should be addressed and covered for replacement or reimbursement if repairs have already been made. Some have noted that the shape of the seatbelt connector connection is causing this issue. Please keep me informed of progress with this. We will be paying $800 to fix this issue.

The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was coming from the vehicle without warning. After an inspection, neither the contact nor his uncle could diagnose the cause of the failure. While the contact's uncle was driving 70 MPH, one of the rear driver’s side tires detached from the axle without warning. His uncle was able to pull over and the contact retrieved the tire. Upon inspection, they discovered that the inner wall of the rim had sheared and that the lug nuts were still attached to the rim. The contact stated that the failure was related to the poor design of the axle. Due to the failure, the vehicle was towed to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000.

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was stopping, the contact heard a humming sound coming from the driver’s side of the vehicle. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 24,000

THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED HE DETECTED AN ABNORMAL ODOR INSIDE OF THE CABIN OF THE VEHICLE. THE CONTACT STATED HE SUFFERED FROM HEADACHES WHEN INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES BENZ OF SAN FRANCISCO SERVICE CENTER (1480 FOLSOM ST, SAN FRANCISCO, CA 94103) WHERE THEY SENT THE VEHICLE TO A BODY SHOP TO HAVE BOTH REAR DOORS ADJUSTED. THE CONTACT STATED HE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT ALSO STATED HE SAW COOLANT LEAKING. THE VEHICLE WAS TAKEN TO AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002) WHERE THEY ADJUSTED BOTH REAR DOORS AND ADJUSTED THE RADIATOR HOSE. THE VEHICLE HAD BEEN REPAIRED REGARDING THE LEAK BUT THE DOORS WERE STILL FAULTY. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 500.

Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. I called Mercedes USA and now they say it is not covered because we are past mileage limit and because we are past 3 years and don't have an extended warranty, they won't cover repair. Others have had this issue too listed on Sprinter-Forum where they have diagnosed it's from a cheap connector on the seats and unplugging the harness, adding dielectric grease, reset light, replace seatbelt solves the problem. This fix takes 30 minutes and they charge over $800 to repair. This seatbelt is original to the vehicle and if it's malfunctioning, this is a safety issue that should be addressed and covered for replacement or reimbursement if repairs have already been made. Some have noted that the shape of the seatbelt connector connection is causing this issue. Please keep me informed of progress with this. We will be paying $800 to fix this issue.

SRS FRONT LEFT WARNING LIGHT ON FOR AIRBAG AND SEATBELT

The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was coming from the vehicle without warning. After an inspection, neither the contact nor his uncle could diagnose the cause of the failure. While the contact's uncle was driving 70 MPH, one of the rear driver’s side tires detached from the axle without warning. His uncle was able to pull over and the contact retrieved the tire. Upon inspection, they discovered that the inner wall of the rim had sheared and that the lug nuts were still attached to the rim. The contact stated that the failure was related to the poor design of the axle. Due to the failure, the vehicle was towed to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000.

Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of highway. When I stepped out I was surprised to see a lot of damage due to the tire tread separating and thrashing around on rear passenger side of vehicle. A small section of the rear corner bumper that included a small door panel to get to propane tank was completely gone. There was a jagged hole in another section of bumper as well. A small section of the body panel had been torn off and was laying by tire. Also, tire tread had damaged side of RV with black rubber markings and scratches. There are some small dents too. The tire was NOT flat, but the tread was almost entirely gone leaving the tire without any rubber tread. This is a 2020 Mercedes Benz Airstream Interstate 19. So this is an RV Camper Van. Had this been the front tire, I believe it would’ve resulted in an accident or injury. Vehicle & tires were inspected by Mercedes Dealership just last June 2023. I’m very concerned that the remaining tires will have the tire tread separate as well. These are the factory tires that were on my vehicle when purchased new. I purchased this vehicle with only 17,500 miles. Vehicle only has 27,473 miles on it now and has only been driven on streets or highways. Tires do NOT show any signs of cracking or dry rotting. I drive vehicle often for weekend trips. So it hasn’t set for any lengthy amount of time to cause damage to tires. I believe these tires are defective and that’s why the tread separated with tires only having about 27,500 miles on them. I believe these tires are rated for 70,000 miles. I’m hoping for an investigation into these tires as I strongly believe they are defective. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.

Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenger side engine hood vent. The fire spread to the rest of the van by the time the fire department arrived.