2017 Mercedes-Benz Sprinter 3500 Driver assistance Problems

The ESP and ABS warning lights went on suddenly after what sounded like a thud. The car had not run over anything. There was some initial brief chattering of the break pedal, and that subsided. The car was not near a suitable and available repair shop at the time. It was driven to complete a trip. There were several instances of break pedal chattering that led concern about the controllability of the vehicle. During the trip, it was taken to a brake shop, and the technicians felt it was likely safe to drive. Eventually after the servicing dealer first replaced the front speed sensors, the ESP unit was found to be shorted. This event is of concern because the speed sensors on the rear have been replaced on recall and the front speed sensors have been granted an extended warrantee. Both feed into the ESP unit that failed. It seems possible the previously suspect parts may have damaged the ESP unit. There appears to be a safety issue with faulty break performance in this situation. The vehicle only had about 13,000 miles on the odometer. at the time of the event. Service an repair records are available upon request

NHTSA ID

11539850

Incident

Jul 23, 2023

I'm getting wheel sensor errors and the vehicle goes into limp mode and disables the cruise control, even after replacing the sensors. Very frustrated with this dangerous situation!

NHTSA ID

11529306

Incident

May 30, 2023

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11427005

Incident

Jul 29, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide a date when parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11423787

Incident

Jul 7, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and ESP warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 5,500. Vin tool confirms parts not available.

NHTSA ID

11419206

Incident

Apr 8, 2021

Mileage

5,500 mi

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NHTSA ID

11418374

Incident

May 24, 2021

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT MERCEDES-BENZ OF SAN JOSE SERVICE CENTER LOCATED AT 3000 E. CAPITOL EXPY SUITE A, SAN JOSE, CA 95148, (408) 214-3009) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ID

11407764

Incident

Jan 2, 2021

OUR 2018 CLASS C TIFFIN WAYFARER IS BUILT ON THE 2017 MERCEDES SPRINTER 3500 CHASSIS. AT 17,380 MILES, WITH NO WARNING, WHILE MOVING, THE VEHICLE BEGAN BANGING, LURCHING AND SPED UP. ALL THIS OCCURRED WHILE ATTEMPTING TO GO THROUGH A CITY STREET INTERSECTION. TO STOP THE VEHICLE FROM THIS ERRATIC MOTION, I IMMEDIATELY SWITCHED IT OFF AND COASTED TO THE SIDE. HAD THERE BEEN A VEHICLE OR PERSON DIRECTLY IN FRONT OF ME, THERE IS NO QUESTION THAT I UNFORTUNATELY WOULD HAVE HIT THEM AS THE VEHICLE SPED UP EVEN WITH BRAKES APPLIED. I RESTARTED THE VEHICLE AND MOVED IT OUT OF THE INTERSECTION. MULTIPLE ERROR AND WARNING LIGHTS CAME ON THE DASH. WITH ONLY THREE MONTHS REMAINING ON THE WARRANTY, MERCEDES HAD THE VEHICLE TOWED TO A DEALERSHIP WHO HAS JUST INFORMED ME THE FAILURE WAS CAUSED BY THE LEFT REAR WHEEL SPEED SENSOR WHICH THEY REPLACED. THERE ARE FOUR OF THESE SENSORS NONE OF WHICH SHOULD HAVE FAILED WITH THIS LOW MILEAGE. WHEN WILL THE OTHER THREE FAIL? WHAT RISK OF ACCIDENT OR INJURY WILL THEIR POTENTIAL FAILURE CAUSE? THIS IS A MAJOR CONCERN. APPARENTLY MERCEDES IS WELL AWARE OF THESE SENSOR FAILURES AS THE SERVICE AGENT SUGGESTED THIS AS A PROBABLE CAUSE WHEN I DESCRIBED THE PROBLEM AND REASON FOR HAVING THE VEHICLE TOWED IN. I DO NOT BELIEVE MERCEDES HAS NOT ISSUED A RECALL OR EXTENDED THE WARRANTY ON THESE WHEEL SPEED SENSORS. IN MY OPINION, MERCEDES SHOULD DEFINITELY REMEDY THESE FAILURES WITH BETTER PARTS AND WARRANTY SO AS NOT TO CAUSE RISK OF ACCIDENT OR INJURY. I ASKED FOR THE FAILED PART, BUT WAS TOLD MERCEDES HAS THE DEALER SEND THE PARTS TO THEM.*DT CONSUMER STATED REAR SENSORS AND MOISTURE BEING INVESTIGATED AND FEELS THAT IS NOT THE CAUSE. SERVICE TECH FEELS IT IS A FAULTY PART OR DESIGN. NEW REPLACEMENT SENSOR HAS BEEN REPLACED BUT FAILED AFTER 45 MILES. FRONT SPEED SENSORS ALSO FAILED.*JB

NHTSA ID

11364253

Incident

Oct 12, 2020

Mileage

17,380 mi

RMP SENSOR FAILED CAUSING VEHICLE TO LOSE ANTI LOCK BRAKES, TRACTION CONTROL AND CRUISE CONTROL. PLUS FORCED VEHICLE INTO LIMP MODE SO IT WOULD BARELY MOVE TO REST AREA TO CALL FOR ASSISTANCE. I'VE BEEN TO THREE DEALERSHIPS WITH THIS ISSUE AND THEY ARE ALL VERY AWARE THAT THESE FAULTY SENSORS EXIST. THEY HAVE BEEN AND ISSUE FOR YEARS PUTTING 100S IF NOT THOUSANDS OF SPRINTER OWNERS AT EXTREME RISK WITH LOSS OF ANTI LOCK BRAKES AND TRACTION CONTROL AT THE SAME TIME. MERCEDES BENZ NEEDS TO CORRECT THIS FAULTY PART AND RECALL ALL VEHICLES AND FIX

NHTSA ID

11362276

Incident

Aug 27, 2020

Mileage

21,000 mi